Samsung TV How-To Guides

Samsung TV guides and fixes for WiFi, apps, picture, remote and performance problems, plus how to restart the set, clear cache and remove apps.

How to Clear Cache on a Samsung TV and Free Up Memory
To clear cache on a Samsung TV, open Settings, All Settings, Support, Device Care, Manage Storage, pick the app, select View Details, then Clear Cache.
How to Delete Apps on a Samsung TV (and Reinstall Them)
Press Home, open Apps, choose App Settings (or hold Select on the app), then Delete twice. Built-in apps, often Netflix, can be hidden but not deleted.
How to Factory Reset a Samsung TV (and Reset the PIN)
Go to Settings > All Settings > General & Privacy > Factory data reset (Reset on many 2022 to 2024 TVs) and enter your PIN. Forgot it? Reset it to 0000.
How to Pair a Samsung TV Remote and Fix Connection Issues
Point the Samsung Smart Remote at the TV and hold Return and Play/Pause for 3 seconds. Won't pair? Charge it and hold both for 5 seconds up close.
How to Restart a Samsung TV With or Without the Remote
To restart a Samsung TV, hold the remote's Power button until the Samsung logo appears, about 5 seconds. A quick press won't do it. No remote? Unplug it.
How to Restart or Close an App on a Samsung TV
To restart an app on a Samsung TV, hold Return for at least a second so it closes, then open it again. Still stuck? Clear its cache or restart the TV.
Samsung TV Apps Not Working? How to Fix Them
Samsung TV apps not loading? Try a second app, cold boot the TV, check the network, update the TV software, then reinstall the app or reset Smart Hub.
Samsung TV Black Screen? How to Get the Picture Back
Samsung TV screen black? Press Home first. A menu means the TV is on, so check the source and HDMI cable, then run Picture Test. No menu points to power.
Samsung TV Buffering Fixes for Streaming Pauses
Fix Samsung TV buffering by testing speed on the TV, comparing it with the service's figure, then fixing Wi-Fi, router traffic or the one app that pauses.
Samsung TV Color Problems and How to Fix Them
Samsung TV colors yellow, washed out or tinted? Set Picture Mode to Standard, turn off EyeComfort, check the source, then run the Picture Test.
Samsung TV Flashing Red Light and How to Fix It
Unplug a Samsung TV with a flashing red light for 30 seconds, then try a working wall outlet. Learn what each light state means and when to seek service.
Samsung TV Flickering Screen and How to Fix It
Samsung TV screen flickering? See where it shows, run the Picture Test, then check the HDMI cable and port, automatic brightness and the game output.
Samsung TV Lagging? How to Fix a Slow Samsung TV
A lagging Samsung TV is often low on memory. Hold Power to restart it, run Device Care, clear the slow app's cache, update, and use Game Mode for games.
Samsung TV Netflix Not Working? Fixes and Error Codes
Unplug the TV, press its power button and wait a minute. Then use Netflix's Get Help menu to check your network, reload Netflix, or sign out and back in.
Samsung TV No Sound? Find and Fix the Cause
Check every volume and Sound Output, then run Samsung's Sound Test to see whether the TV, an HDMI ARC soundbar, Bluetooth or one app is silent.
Samsung TV Not Connecting to WiFi and How to Fix It
Samsung TV not connecting to WiFi? Run Network Status to see which link failed, then fix the password, router, signal or TV settings in order.
Samsung TV Turns On by Itself or Keeps Turning Off
Samsung TV turns on by itself? It is usually an HDMI device, your phone or a timer. If it turns off by itself, check Auto Power Off and the timers.
Samsung TV Won't Turn On? What to Check First
If your Samsung TV won't turn on, check the red standby light, test the remote and the TV's own button, then the outlet, and know when to call Samsung.
Samsung TV Volume Not Working? How to Fix It
Tilt a Samsung Smart Remote's Volume button instead of pressing it, check Sound Output for a soundbar or Bluetooth device, then check Auto Volume.
How to Turn Off Voice on a Samsung TV and Stop Narration
Hold your Samsung remote's volume button for 2 seconds or more, select Voice Guide and switch it off. Scene narration and Bixby have their own switches.
How to Turn On a Samsung TV Without a Remote
Press the Controller button under your Samsung TV's bottom edge near the red standby light or behind the lower right corner, or use SmartThings if set up.
Why Is My Samsung TV So Dark and How to Fix It
Samsung TV too dark? Turn off Brightness Optimization and Energy Saving Solution, raise Brightness, then run Picture Test if one half or a band stays dark.

All how-to guides →