If Cash App is not working, check its service status and your internet connection, then close, reopen, and update the app. If a payment fails, inspect its details in Activity before sending again. Cash App says payments between Cash App accounts are instant and generally cannot be canceled after sending.
Follow the fixes that match your symptom, starting with service status and connectivity. These steps cover the US service, with iPhone, Pixel, and Samsung instructions identified separately.
The short version
- Service status: Check status.cash.app for an incident affecting the feature you need.
- Connection and app: Test another connection, reopen Cash App, and install an available update.
- Payment details: Review your transaction history, funding source, and account limits before retrying.
- Account access: Confirm access to your sign-in phone number or email before clearing app data or reinstalling.
- Support: Use in-app support or call Cash App at 1 (800) 969-1940 if the problem continues.
| Fix | When to use it |
|---|---|
| Check service status | A Cash App feature stops working |
| Test another internet connection | Cash App cannot connect |
| Enable cellular data | Cash App fails away from Wi-Fi |
| Restore Wi-Fi or restart network equipment | Other apps or devices also cannot connect |
| Close or force stop Cash App | The app becomes unresponsive |
| Update Cash App | An app update is available |
| Restart the phone | Reopening and updating do not help |
| Update phone software | App problems persist and an update is available |
| Clear Android cache | Cash App still misbehaves on Pixel or Samsung |
| Reset Android app data | Clearing cache does not help |
| Reinstall Cash App | App problems persist after simpler fixes |
| Sign into the correct account | The wrong account opens |
| Recover account access | The original phone number or email is inaccessible |
| Check transactions online | The mobile app cannot display payment details |
| Use an updated supported browser | The website displays Unsupported browser |
| Accept an incoming payment | A pending payment offers Accept |
| Check sender details | An incoming payment is missing |
| Check funds and payment method | An outgoing payment fails |
| Review account limits | A transaction may exceed your limits |
| Complete identity verification | Your account requests verification |
| Try another funding method | Adding money fails |
| Check external card support | A linked card does not work |
| Review security cancellations | Cash App cancels a payment |
| Read card decline details | A Cash App Card purchase fails |
| Unlock the card | Your Cash App Card is locked |
| Activate with a QR code | A new card needs activation |
| Activate with the CVV | You have the physical card without its QR code |
| Check withdrawal arrival details | A withdrawal has not arrived |
| Ask the bank to trace a withdrawal | An Instant withdrawal is missing after three business days |
| Contact the receiving bank | A withdrawal went to a closed account or canceled card |
| Choose a Standard withdrawal | Instant is unsuitable for a new withdrawal |
| Contact in-app support | The problem remains unresolved and you can sign in |
| Call Cash App support | You cannot open the app or access your account |
Check Cash App service status
Open status.cash.app and check the component that matches your problem, such as Log In, Send & Receive Money, Add Cash, Cash Out, or Cash App Card. Read any incident instructions before retrying the affected action.
Restore your internet connection
Open another internet-connected app or website, then check whether Cash App works on another available connection. If other apps also fail, restore your connection before changing Cash App settings.
On iPhone, open Settings > Cellular, turn on Cellular Data, and enable the switch beside Cash App. On a dual-SIM iPhone, check the selected line under Cellular Data. Labels can differ by region and carrier.
On Pixel, open Settings > Network & internet > SIMs and turn on Mobile data. If your phone disabled data after reaching a configured limit, open Data warning & limit and turn off Set data limit. Other Android manufacturers can use different paths.
For an iPhone Wi-Fi problem that also affects other apps, open Settings > Wi-Fi, turn on Wi-Fi, and select a working network. If the connection fails, check that Airplane Mode is off, then try Wi-Fi at another location. If your home connection also fails on other apps or devices, unplug the router and cable modem, plug them back in, reconnect, and test internet access.
Reopen Cash App and install updates
On a Face ID iPhone, swipe up from the bottom and pause, find Cash App, and swipe its preview upward. On a supported Home-button iPhone SE, double-click Home to reach the previews, then swipe Cash App upward. Reopen Cash App after closing it.
On Pixel, open Settings > Apps > See all apps > Cash App > Force stop. Tap OK, then reopen Cash App. Other Android menus vary.
Next, install an available Cash App update. On iPhone with the current App Store interface, open the store, tap your profile icon, select App Updates, and install the Cash App update. On Android, open Google Play Store, tap your profile icon, choose Manage apps & device, and under Updates available, tap See details, then Update beside Cash App.
Restart your phone if reopening and updating do not help. On iPhone, open Settings > General > Shut Down, drag the slider, then hold the Side button to turn it on again. On a compatible Pixel 6 or later, including Fold, hold Power + Volume Up for a few seconds and tap Restart.
Check for a phone software update if the app still misbehaves. On iPhone, back up your device, connect it to power and Wi-Fi, then open Settings > General > Software Update. If available, tap Download and Install and follow the installation instructions. On Pixel, open Settings > System > Software update and complete an available update.
Clear local app files or reinstall
Before clearing app data or deleting Cash App, confirm that you can access the phone number or email used to sign in. Clearing app data erases locally saved information, and deleting the app may remove local data. After either reset, reopen Cash App and sign into your existing account.
On Pixel, open Settings > Apps > See All Apps > Cash App > Storage & cache > Clear cache. Reopen Cash App and check it again. If that fails, return to its storage settings, select Clear storage or Clear data, and tap OK.
On Samsung Galaxy, open Settings > Apps > Cash App > Storage and tap Clear cache. For a complete local reset, tap Clear data, then Delete. Samsung says screens vary by software version.
To reinstall on iPhone, touch and hold Cash App, then tap Remove App > Delete App > Delete. Download it again from the official Cash App App Store listing and check that the developer is Block, Inc. The iPhone app requires iOS 17.0 or later.
On Android, open Google Play Store, tap your profile icon, then open Manage apps & devices > Manage > Cash App > Uninstall. Reinstall from the official Cash App Google Play listing, checking that the developer is Block, Inc. Google Play shows whether the app is compatible with your device.
Recover access to the correct account
If Cash App opens the wrong account, confirm access to the intended account's phone number or email before signing out. Tap your profile icon and select Sign Out. Enter the phone number or email associated with the intended account and complete sign-in.
When you cannot access the original phone number or email, return to the login screen and select the ... icon at the upper right. Select I need help logging in, choose how Cash App should locate the account, and complete the recovery prompts. Recovery requires verification.
If the app cannot display transaction information, sign in to your Cash App account online. Select Activity on the left, search or scroll for the payment, and select it to open its details. If the website displays Unsupported browser, reopen it in Chrome, Firefox, Safari, or Edge and update the browser if needed.
Resolve failed or missing payments
Open Activity and inspect the payment before sending again. If a payment shows as pending, it may need you to take action: follow the steps in your activity feed to complete it. If it still shows Waiting to Complete, swipe down on your Activity feed to refresh the status. A payment left pending for 24 hours is canceled automatically and shows as failed. For an incoming payment marked Pending that offers Accept, select the payment and tap Accept. This applies only to incoming payments that display an acceptance option.
If an incoming payment is missing, ask the sender to verify the $cashtag, phone number, or email they used. Ask them to check their bank account, debit card, or Cash App balance as well. A missing notification alone does not establish whether a payment completed.
For a failed outgoing payment, check that you have an available balance or supported funding source, and inspect the existing transaction before retrying. In Payments ($), enter the amount, select Pay, enter the recipient and note, choose your preferred payment method, and tap Pay. Available funding methods depend on your account and device.
To check account limits, tap your profile icon, then under Account & Settings, tap Limits. Compare your attempted transaction with the displayed limits. For identity verification, tap your profile icon, then open Account & settings > Security & privacy and check for Verified under Identity verification. If your account offers Verify, select it and complete the requested checks.
If adding money fails, open Money > Add money, choose an amount, and try another available payment method. Eligible accounts can use Apple Pay or Google Pay when configured on the device. A Cash App Card in that wallet cannot fund its own Cash App balance.
Check your external card type and issuing country if funding continues to fail. Cash App supports US-issued Visa, Mastercard, American Express, and Discover debit and credit cards. ATM cards and business debit cards are unsupported, and withdrawals to prepaid cards may fail. A supported card network does not guarantee that every transaction will succeed.
For a payment canceled by Cash App's security checks, check for returned funds before sending again. Use linked cards in your own name, verify the recipient's phone number or $cashtag, and transact with people or reputable businesses you know. These measures do not override an account restriction.
Check card declines and delayed withdrawals
For a Cash App Card decline, open Activity, select the declined transaction, and read its details. To access the card's lock control in the app, open Money, select the card at the top, and select the lock icon. To unlock it online, sign into your account, open Money, and turn off Lock Card in the Card section. Enter your Cash PIN when requested.
To activate a new card with its QR code, open Money, select the card at the top, then select Activate. Select Ok and scan the QR code supplied with the card. Without the QR code, open Money, select the card, select Activate, then select Activate without QR code. Enter the physical card's CVV and expiration date in Cash App to complete activation.
For a delayed withdrawal, open Activity and select the transfer to review its expected arrival date, fees, and details. If an Instant withdrawal has not arrived after three business days, scroll to Transaction number and give that reference to the receiving bank so it can locate the deposit.
Contact the receiving bank if you withdrew to a closed account or canceled card. If the funds return to Cash App, link a new debit card or bank account before withdrawing again.
For a new withdrawal when Instant is unsuitable, open Money > Withdraw, enter the amount, choose Standard, and select the linked bank account. Allow one to three business days. Choosing Standard for a new withdrawal does not change or cancel a transfer already submitted.
Contact Cash App support
For an unresolved problem, tap your profile icon, open Support > Start a Chat, and describe what is failing. Alternatively, open the relevant issue and tap Contact Support.
If you cannot open the app or sign in, call 1 (800) 969-1940. Cash App publishes phone-support hours of 8 AM to 9:30 PM ET every day. Take locked or closed account issues to official support, since reinstalling does not remove an account restriction or verification requirement.
Frequently Asked Questions
Why are Cash App notifications missing on my iPhone?
Check Settings > Notifications > Cash App and turn on Allow Notifications. If notification delivery is configurable, choose Immediate Delivery.
How do I restore Cash App notifications on Android?
Open Settings > Notifications > App notifications and find Cash App, using All apps if necessary. Enable its notifications; the exact path can differ by manufacturer.
What should I do if Cash App Pay will not scan a merchant QR code?
At a supported Square merchant, scan the Cash App Pay QR code again. If the in-app scanner fails, use your smartphone camera or another QR scanner, with Cash App installed on the mobile device. Sign in if requested, then retry checkout.
Can a sponsor setting stop a Cash App payment?
Yes, sponsored accounts can have sponsor-set sending and spending limits, and some payments require sponsor review. From the sponsor's account, open Money > Family > Controls and Limits to review controls. For a payment awaiting review, open Money > Family, choose the sponsored account, and open its approval request. A request left without action expires after 14 days.
How do I change my Cash App Card PIN?
In Cash App, tap your profile icon, open Security > Change Cash PIN, then enter and confirm the new PIN. Cash App and the Cash App Card share the same PIN.
Can Android Data Saver affect Cash App background connectivity?
Yes, Data Saver can restrict background connectivity. On Pixel-style Android settings, open Settings > Network & internet > Data Saver > Unrestricted data and turn on Cash App, or turn off Data Saver. This is not a guaranteed fix for payment failures while you are using the app.
