Chase push notifications stop working when Chase alerts are off, your phone blocks the app, or the Chase Mobile app needs a reset. Start with Chase's own alert settings, then check the iPhone or Android controls that decide whether those alerts appear. Work through these fixes in order, from the fastest account check to the final reinstall.
1. Turn On Chase Push Alerts in the App
Start inside Chase Mobile. Your phone cannot show a push alert that Chase has not enabled for that account.
- 1.Open Chase Mobile and sign in.
- 2.Tap the person icon.
- 3.Tap Alerts & messages.
- 4.Tap Manage alerts.
- 5.Choose the account and alert type.
- 6.Enable the alert and select push notification when Chase offers it.
- 7.Tap Save.
Alert choices vary by Chase account and product, so repeat this for each account that needs transaction, balance, or account alerts.
2. Repair Chase Alert Delivery on Chase.com
- 1.Go to chase.com and sign in.
- 2.Click the person icon.
- 3.Click Profile & settings.
- 4.Click Alerts.
- 5.Click Choose alerts to turn alerts on.
- 6.Click Alerts delivery to adjust delivery preferences.
Use this browser check if the app settings look right but alerts still do not arrive.
For Chase business accounts, sign in, choose the Profile icon, open Profile & settings, select Alerts, choose Manage alerts, select the accounts and alert preferences, then choose Save. Use Delivery preferences to add or edit a delivery method.
3. Let Chase Send Notifications on iPhone
Once Chase alerts are enabled, iOS still has to allow the app to notify you.
- 1.Open Settings.
- 2.Tap Notifications.
- 3.Tap Chase.
- 4.Turn on Allow Notifications.
- 5.Select Lock Screen, Notification Center, or Banners.
- 6.Set delivery to immediate delivery when that option appears.
- 7.Turn on Sounds and Badges as needed.
Now check delayed delivery. Open Settings > Notifications > Scheduled Summary, then turn off Scheduled Summary or remove Chase from the apps included in the summary.
4. Stop Focus and Apple Watch From Hiding Alerts
Focus can silence Chase even when notifications are allowed. Open Control Center, tap the active Focus such as Do Not Disturb or Work, then tap it again to turn it off.
- To keep a Focus on and still receive Chase alerts, open Settings > Focus, choose the Focus, tap Apps, confirm Allow Notifications From is selected, tap Add Apps, choose Chase, then tap Done. Driving Focus does not allow app notifications this way.
- If you use an Apple Watch, alerts route to either the watch or the iPhone by default. Open the Watch app, tap My Watch > Notifications, tap Chase, then choose Mirror my iPhone or choose Custom and turn on Allow Notifications.
5. Allow Chase Notifications on Android
- Open Settings > Notifications > App notifications, find Chase, then turn notifications on.
- Tap All apps if Chase does not appear under recent apps.
- Open the Chase notification categories and enable the categories you want.
- Set Chase notification types to Alerting instead of Silent.
- Turn on Pop on screen if you want banners while the phone is unlocked.
Android can block Chase completely or keep specific Chase notification categories silent. If a Chase notification is already sitting in the shade, swipe down from the top of the screen, touch and hold the notification, tap Settings, then turn on the Chase notifications or categories you want.
6. Remove Android Delivery Delays
After Chase is allowed to notify you, remove Android settings that delay or quiet alerts.
- Open Settings > Notifications > Notification cooldown, then turn off Use Notification cooldown.
- Turn off Do Not Disturb from Quick Settings or Settings > Modes > Do Not Disturb.
- To allow Chase through Do Not Disturb, open Settings > Apps & notifications > Chase > App notifications, then turn on Override Do Not Disturb.
- Open Settings > Network & internet > Data usage > Data saver > Unrestricted data access, then select Chase.
- Open Settings > Apps > Chase > App Info > Unused apps, then turn off Pause app activity if unused.
Menu labels vary by Android phone maker, so use the closest matching Notifications, Apps, Data saver, and Do Not Disturb screens.
7. Fix Pixel and Samsung Battery Limits
Pixel and Samsung phones add extra battery controls that affect background app activity. Check these after the standard Android notification settings.
- On Pixel, open Settings > Apps > See all apps > Chase > App battery usage > Allow background usage, then choose Optimized. If immediate delivery remains unreliable, choose Unrestricted where available. Also turn off Battery Saver from Quick Settings or Settings > Battery while testing.
- On Samsung Galaxy, open Settings > Battery > Background usage limits. Open Sleeping apps, tap More options > Remove apps, select Chase, then tap Remove. Repeat that in Deep sleeping apps, then open Never sleeping apps, tap +, select Chase, and tap Add.
8. Restart and Update Everything
After the alert settings are correct, restart the phone so the app and system notification services reconnect cleanly. On iPhone with Face ID, press and hold the side button and either volume button until sliders appear, drag the Power Off slider, then hold the side button until the Apple logo appears. On iPhone with a Home button, press and hold the side button, drag the Power Off slider, then hold the side button again.
On Android, press the Power button for about 30 seconds or until the phone restarts, then tap Restart when prompted.
- On iPhone or iPad, open the App Store, tap your account button or photo, open App Updates, then tap Update next to Chase or Update All.
- On Android, open Google Play Store, tap your profile icon, choose Manage apps & device, open Updates available > See details, then tap Update next to Chase.
- To update iPhone or iPad, open Settings > General > Software Update, then tap Download and Install.
- To update Android, open Settings > System > Software update > System update, then follow the onscreen steps.
9. Reinstall Chase Mobile as the Last Reset
Use reinstalling as the final reset after Chase alerts and phone notification settings are already correct. Deleting the app removes local app data and requires signing in or verifying the device again.
- On iPhone or iPad, touch and hold Chase, tap Remove App, tap Delete App, then tap Delete. Reinstall it from the App Store listing for Chase Mobile®: Bank & Invest or from Apps & Purchase History > Your Apps.
- On Android, touch and hold Chase, choose Remove App or Delete App, confirm, then reinstall Chase Mobile from Google Play. You can also open Chase's mobile banking page and choose Download the app or scan the QR code.
If this is a supervised iPhone, iPad, managed Android phone, or Android work profile, ask the device admin to confirm that notifications are allowed for Chase and that lock-screen notification policies are not blocking them.
Frequently Asked Questions
Why am I getting Chase emails or texts but no push notifications?
Chase account alerts and mobile push delivery are separate. Push notifications need Chase Mobile installed, push selected for the alert when offered, and phone-level notifications allowed for Chase.
Does chase.com send Chase push notifications by itself?
No supported browser push-notification setup was identified in the verified research. Use chase.com for alert and delivery preferences; mobile push depends on Chase Mobile and your phone settings.
Why do Chase notifications arrive late on Android?
Android can delay alerts through Battery Saver, Data Saver, Notification cooldown, unused-app pausing, Pixel background usage settings, or Samsung sleeping-app lists.
Why are Chase alerts showing on my Apple Watch but not my iPhone?
Apple routes notifications to either Apple Watch or iPhone by default. Check Watch > My Watch > Notifications > Chase and choose the alert behavior you want.
