To cancel HBO Max, go to HBOMax.com/subscription, read the Billed Through line at the top, and if HBO Max bills you directly, choose Cancel Your Subscription, then Continue to Cancel, and confirm. If that line names Apple, Google Play, Amazon, Roku or a TV, internet or phone provider, cancel with that company instead, because HBO Max cannot stop a bill it does not collect.
Deleting the app does not cancel anything, and the plan keeps renewing until you do. If you know the service as Max, it is the same subscription, and HBO Max is the name it uses now. We walked the cancel flow on the web, and the first screen after the cancel button is not a confirmation.
The short version
- Find your biller: open HBOMax.com/subscription and read the Billed Through line at the top.
- Billed by HBO Max: choose Cancel Your Subscription, then Continue to Cancel on the Before you go page, and confirm.
- Billed by anyone else: cancel in your Apple, Google Play, Amazon, Roku or provider account.
- Timing: if HBO Max bills you, cancel at least 24 hours before your next billing date. Other billers set their own deadline, and you keep watching until the plan expires.
- Proof: once it is done, Resume Your Subscription replaces the cancel button.
HBO Max cancel routes at a glance
| Who bills you | Where to cancel | How you know it worked |
|---|---|---|
| HBO Max (WarnerMedia Direct) | HBOMax.com/subscription > Cancel Your Subscription > Continue to Cancel, then confirm | Resume Your Subscription replaces Cancel Your Subscription |
| Apple | iPhone or iPad Settings > your name > Subscriptions > HBO Max | No Cancel button, or an expiration notice in red |
| Google Play (older plans only) | Play Store > profile icon > Payments & subscriptions > Subscriptions | A confirmation email from Google Play |
| Amazon Appstore | Amazon.com/appstoresubscriptions > Your Subscriptions | Auto-renewal off and an email from Amazon |
| Prime Video Channels | Manage Your Prime Video Channels > Your Channels | Cancel Channel confirmed for HBO Max |
| Roku | my.roku.com/subscriptions > Manage subscription | Auto-renew off and an email from Roku |
| Hulu add-on | hulu.com/account > Manage Add-ons | HBO Max no longer active in Manage Add-ons |
| YouTube TV | tv.youtube.com > Settings > Membership | Cancel confirmed next to HBO Max |
| Samsung TV | samsungcheckout.com > Purchase History > Subscriptions | A confirmation email from Samsung |
| TV, internet or phone provider | The provider's own account or support | The provider's confirmation |
The table follows HBO Max's US cancellation instructions, with Apple's own help page for the Apple row. The sections below explain each route in more detail.
Find who bills your HBO Max subscription
On a computer, sign in at HBOMax.com, select your profile icon at the top right and choose Subscription. On the account we used that menu listed Manage Profiles, Settings, Account, Subscription, Privacy & Legal, Help and Sign Out. HBO Max adds that only adult profiles can manage a subscription, so switch to an adult profile if you cannot reach the page.
In the HBO Max app on a phone or tablet, choose your profile and then Subscription. On a TV, HBO Max's instruction is to choose the Settings icon and then Subscription. You can also skip the menu entirely and type HBOMax.com/subscription into any browser.
The Subscription page opens with one line that decides everything. The Billed Through line names your biller, and when it says WarnerMedia Direct, HBO Max bills you itself. On the account we used, the plan, Upcoming Payments and Change Your Plan sat in one card, with Choose How to Pay, Payment History, Redeem a Code and Cancel Your Subscription in a second card below.
If Cancel Your Subscription is not there, nothing is broken. If Resume Your Subscription is in its place, the plan is already canceled and runs until its expiration date. Otherwise HBO Max does not bill you itself, so take note of the name on the Billed Through line and use that company's route below.
If you cannot sign in, or the page shows no subscription at all, the charge may belong to another account or to a provider package. HBO Max notes that a TV, internet or phone package may not show a separate HBO Max charge. Match the HBO Max charge on your bank statement to the company taking the money, and our guide shows how to find recurring subscriptions on your bank statement.
Cancel HBO Max on the web when HBO Max bills you
Go to HBOMax.com/subscription and sign in if asked. Choose Cancel Your Subscription, the last row on the page. On a phone or tablet, HBO Max's instruction is the same address in your browser. HBO Max also says to cancel at least 24 hours before your next billing date to avoid another charge.
When we clicked Cancel Your Subscription, HBO Max did not cancel anything yet. It opened a retention page headed Before you go, with the account holder's first name, asking whether it could help. The first card reads Is it the cost of your plan? and offers a View Plans button for its other plans.
Further down, the page showed recently added movies and series with a Browse More button, then a Having technical issues? card with Visit Help Center. A bar fixed to the bottom of the window holds two buttons, Back to Subscription and Continue to Cancel. The bar stays in view while you scroll.
Continue to Cancel is the way forward. HBO Max's instruction for the next step is to confirm your cancellation and take note of your expiration date, so keep going until that date appears. Until you confirm, the subscription is still active, and closing the tab leaves it running.
We stopped at Continue to Cancel and chose Back to Subscription instead. That took us back to the same Subscription page with the same plan, and Cancel Your Subscription was still offered. So if you open the flow just to look, backing out is safe.
Switch plans or pause instead of canceling
If you want to keep HBO Max at a lower price, check the other plans before canceling. Change Your Plan on the Subscription page and View Plans on the Before you go page are both places to look. The retention page we saw had no pause button and no discount offer, only View Plans.
HBO Max documents a pause of up to three months for existing Google-billed subscriptions, which can pause payments instead of canceling. Google does not bill you while it is paused, you cannot stream, and the pause starts at the end of the current billing period. It sits in Google Play's subscription settings, not on HBOMax.com.
If you are leaving because the app keeps failing, the Help Center button on the retention page is one place to start. Our guide to troubleshooting HBO Max when it stops working walks through the usual fixes before you give up on it.
Cancel HBO Max billed through Apple on iPhone or iPad
If the Billed Through line names Apple, the subscription lives in your Apple Account and HBO Max cannot end it. On your iPhone or iPad, open Settings, tap your name, tap Subscriptions, choose HBO Max and tap Cancel Subscription. Apple says that if there is no Cancel button, or the expiration notice is in red, the subscription is already canceled.
HBO Max will only appear in that list if you are signed in with the Apple Account you used to subscribe. For every screen of the Apple route, see our walk-through to cancel an App Store subscription on iPhone.
Without an iPhone or iPad, Apple's instruction is to go to account.apple.com in a browser, sign in to your Apple Account and follow the onscreen steps. On a Mac, open the App Store, click your name at the bottom of the sidebar, then click your name again on the page that appears. Choose Subscriptions, then HBO Max, and click Cancel Subscription.
If you cannot get into your Apple Account because the password reset keeps failing, see how to fix an Apple Account password reset that is not working. Apple should email you a confirmation once the plan is canceled. If you are on an Apple trial, Apple says to cancel at least 24 hours before the trial ends.
Cancel a Google Play billed HBO Max subscription
Google billing is now only for older subscriptions. HBO Max says that since April 20, 2026, anyone who signs up on Android, new or returning, is billed by HBO Max directly, while existing Google-billed plans stay with Google. So read the Billed Through line before you open the Play Store, because yours may not be there at all.
If the line names Google, open the Play Store app on the device where you subscribed, tap your profile icon, choose Payments & subscriptions and then Subscriptions. Select HBO Max and tap Cancel subscription. On a computer, go to g.co/play/subscriptions, find HBO Max, choose Manage and then Cancel subscription.
If HBO Max is not listed, you may be signed in to a different Google account, so switch accounts from the profile icon. If the Play Store will not let you into the right account, fix Google Play Store sign-in problems before you check Subscriptions again. Google Play should email you a confirmation once the plan is canceled.
Cancel HBO Max through Amazon
HBO Max lists two separate Amazon routes, and they are easy to mix up. If you are billed through the Amazon Appstore, go to Amazon.com/appstoresubscriptions and sign in. Find HBO Max under Your Subscriptions and turn off auto-renewal, and Amazon should email you a confirmation.
If you added HBO Max as a channel in Prime Video, open Manage Your Prime Video Channels and sign in. Find HBO Max under Your Channels, choose Cancel Channel and confirm. Amazon's own help pages may call the same control Unsubscribe under Subscriptions, so look for the HBO Max row and its cancel option.
If HBO Max is missing from one list, check the other while signed in to the same Amazon account. If you pay for several channels, our guide shows how to manage your Prime Video add-on subscriptions in one place.
Cancel HBO Max through Roku
If Roku bills you, go to my.roku.com/subscriptions and sign in with your Roku account. Find HBO Max under Active Subscriptions, choose Manage subscription, then Turn off auto-renew and confirm. Roku should email you a confirmation.
Roku also documents a route on the TV itself. Press Home on the remote, highlight the HBO Max tile, press the Star button (*) and choose Manage subscription, then Turn off auto-renew.
If HBO Max says Roku bills you but the Roku list is empty, check that you are signed in to the Roku account that took the payment. If it still does not appear, contact Roku with the date and amount of the charge. Once auto-renew is off, you may need to wait until the billing cycle ends before Roku offers Remove app. When it does, you can remove apps from your Roku if you also want the HBO Max tile gone.
Cancel HBO Max through Hulu, YouTube or a TV provider
HBO Max added to Hulu is an add-on. Sign in at hulu.com/account and, in the Your Subscription section, select Manage Add-ons. Switch HBO Max's checkmark to an X, select Review Changes and finish any confirmation Hulu shows after it. Then check that HBO Max is no longer active under your add-ons, which leaves Hulu itself in place.
On YouTube TV, sign in at tv.youtube.com, choose your profile, then Settings and Membership, choose Cancel next to HBO Max and confirm the cancellation. If you bought HBO Max as a YouTube Primetime Channel instead, go to youtube.com/paid_memberships, choose HBO Max under Digital purchases & rentals, select Deactivate and follow the prompts until the cancellation is confirmed. Leaving YouTube TV altogether is a separate step.
Samsung TV subscriptions are canceled at samsungcheckout.com under Purchase History and then Subscriptions, with Unsubscribe next to HBO Max. Xumo's are at xumo.com/subscriptions, where the button is Cancel now.
If HBO Max came with your TV, internet or phone service, such as AT&T, Cox, DIRECTV, Optimum, Spectrum, Sling TV, Verizon or Xfinity, that provider manages it. Sign in to the provider's account or contact it. For the Verizon myPlan perk, HBO Max points to the My Verizon app, under Account, Plans and Add or remove perks.
If you pay for the Disney+, Hulu, HBO Max Bundle, the same rule applies, so cancel with the company the Billed Through line names, and HBO Max's help center has a separate article on the bundle. If HBO Max came with DoorDash DashPass, HBO Max points you to DoorDash to cancel, and you can keep streaming until your DashPass annual billing cycle ends.
Check that the cancellation went through
For a direct subscription, go back to HBOMax.com/subscription after you confirm. HBO Max says a canceled subscription shows Resume Your Subscription instead of Cancel Your Subscription, and it emails you a confirmation. If the cancel row is still there, as it was on the page after we backed out, the subscription is still active.
With any other biller, check the status in that company's account. HBO Max notes that only some billing providers send an email, so the account status is the better proof. Write down the expiration date either way.
Charged after canceling? HBO Max lists three possible causes, canceling too close to the renewal date, a subscription that is still active, and a second account with its own subscription. Check all three, and while you have the statement open, it is a good moment to stop other unwanted recurring charges as well.
Refunds, free trials and deleting your account
You keep HBO Max until the end of the period you paid for. HBO Max's refund page says subscriptions it bills directly have a no refund policy, while Apple, Google, Amazon, Roku and other providers apply their own rules.
The Extra Member Add-On is the exception. Canceling the base plan also cancels the add-on when the plan expires, and HBO Max says you get a prorated refund for the add-on's remaining days. Your extra member loses access when the plan ends.
HBO Max says most of its providers do not offer a free trial, and a trial's length is shown when you sign up. If you do have one, canceling early still lets you stream until the trial ends. With Apple billing, cancel at least 24 hours before it ends.
Deleting your account is a separate, final step. HBO Max asks you to cancel first and send a delete request only after the subscription has expired. In the app, that is Privacy & Legal and then Delete My Account, and on a computer the form is at HBOMax.com/account-delete.
How we tested this guide
We tested this on a live HBO Max subscription on the web in Chrome, going through the cancel flow up to the Continue to Cancel button.
Frequently Asked Questions
Why is there no Cancel Your Subscription button?
HBO Max only shows that button on an active subscription it bills itself. If Resume Your Subscription is there instead, the plan is already canceled and runs until its expiration date. Otherwise read the Billed Through line at the top of HBOMax.com/subscription and cancel with the company it names, such as Apple, Google Play, Amazon, Roku or your TV provider.
Is Max the same subscription as HBO Max?
Yes. HBO Max is the name the service uses now, so a plan you know as Max is canceled the same way, starting at HBOMax.com/subscription.
Can I cancel HBO Max in the iPhone app?
Use the app to see who bills you by choosing your profile and then Subscription. If Apple bills you, cancel in Settings under your name and Subscriptions. If HBO Max bills you, open HBOMax.com/subscription in your browser and cancel there.
How do I cancel HBO Max on Amazon Prime?
If HBO Max is a Prime Video channel, open Manage Your Prime Video Channels, find it under Your Channels and choose Cancel Channel. If the Amazon Appstore bills you, turn off auto-renewal at Amazon.com/appstoresubscriptions instead.
How do I cancel HBO Max on Roku when it does not appear?
First confirm in HBO Max that Roku is the biller, then sign in at my.roku.com/subscriptions with the Roku account that paid. If HBO Max is still missing, try the Star menu on the HBO Max tile, and contact Roku with the charge details if neither shows it.
Can I pause HBO Max instead of canceling?
HBO Max documents a pause of up to three months for existing Google Play billed subscriptions, set from Google Play. The direct cancel page we walked offered other plans but no pause.
Will I lose HBO Max right away or get a refund?
You can stream until your paid period ends. Subscriptions billed by HBO Max are not refunded, other billers set their own rules, and the Extra Member Add-On gets a prorated refund for its remaining days.
How can I tell the cancellation worked?
On a direct subscription, HBOMax.com/subscription shows Resume Your Subscription instead of Cancel Your Subscription. With a partner, check the status in that company's account, because not every biller sends an email.