You want to stop your Max payments, but the app now says "HBO Max" and you are not sure where the cancel button lives. That is the right instinct, because the service rebranded from "Max" back to "HBO Max" in 2025, and every official help page, the app, and the website now use the HBO Max name. The domain max.com/subscription redirects to hbomax.com, so canceling "Max" and canceling "HBO Max" are the same task.
The single most important thing to know is this: you must cancel through whoever bills you. If a third party charges you (Apple, Google, Roku, Samsung, Amazon, or a TV or internet provider), canceling on the HBO Max website will not stop the charge, and vice versa. Deleting the app does nothing either; the subscription keeps auto-renewing until you formally cancel.
So the first step is always to find your biller, then follow the matching path below. Methods are ordered with the quickest and most common first.
Identify Who Bills You First
Your cancellation path depends entirely on your billing source, so confirm it before anything else.
- 1.On the web, go to HBOMax.com/subscription and sign in. Your biller is shown at the top of the screen.
- 2.In the phone, tablet, or computer app, select your profile, then choose Subscription to view billing details.
- 3.On a TV device, select the Settings icon (the cog in the lower-left), then choose Subscription to see your billing provider.
Possible billers include: direct billing by WarnerMedia; app stores (Amazon Appstore, Apple, Google Play, Roku, Samsung TV); internet, mobile, or TV providers (AT&T, Cricket Wireless, Cox, DIRECTV, DISH, Optimum, Spectrum, U-verse, Verizon Fios, Verizon +play, Verizon myPlan, WOW!, Xfinity, Xumo); and digital services (Disney+, DoorDash, Hulu, Philo, Prime Video Channels, The Roku Channel, Sling TV, YouTube TV, YouTube Primetime Channels). If you are unsure, check your bank or card statement, or ask your internet, mobile, or TV provider whether they bill you.
Cancel Directly on HBOMax.com
Use this only if WarnerMedia bills you directly. This is the fastest path for most direct subscribers.
- 1.Go to HBOMax.com/subscription in a browser and sign in (max.com/subscription also works and redirects here).
- 2.Open your profile settings, then select Subscription.
- 3.Select Cancel Your Subscription, located near the bottom of the page.
- 4.Confirm through the prompts and note your expiration date.
You keep access until the end of your current billing period. If you change your mind before the expiration date, a Restart Subscription button is available.
Cancel an Apple-Billed Subscription
If Apple bills you, cancel through your Apple Account. You must be signed in with the exact Apple Account used to purchase; if unsure, check your email receipts.
On iPhone or iPad, open Settings, tap your name at the top, tap Subscriptions, tap your HBO Max subscription, then tap Cancel Subscription (you may need to scroll down).
On a Mac, open the App Store app, click your name in the sidebar, click Account Settings, scroll to Subscriptions and click Manage, click the HBO Max subscription, then click Cancel Subscription.
From any browser, go to account.apple.com/account/manage/section/subscriptions, sign in, select HBO Max, and cancel there. If there is no Cancel Subscription button or you see an expiration message in red text, the subscription is already canceled. If you are on a free trial, cancel at least 24 hours before it ends to avoid a renewal charge.
Cancel a Google Play-Billed Subscription
If Google Play bills you, cancel in the Play Store.
- 1.Open the Google Play Store app on your Android phone or tablet.
- 2.Tap your profile icon in the top right.
- 3.Tap Payments and subscriptions, then Subscriptions.
- 4.Select your HBO Max subscription.
- 5.Tap Cancel subscription and follow the on-screen instructions.
Uninstalling the app does not cancel the subscription. You keep access until the end of the current billing period, and prepaid plans expire on their own. Payment-plan commitments cannot be canceled mid-contract; you stop future auto-renewal but still owe the current payments.
Cancel Through Roku, Samsung, or Amazon
If a device store bills you, cancel in that store, not in the HBO Max app on your TV.
For Roku, go to my.roku.com/subscriptions and sign in, find HBO Max under Active Subscriptions, select Manage subscription, then turn off auto-renew and confirm.
For Samsung TV, go to samsungcheckout.com and sign in to your Samsung account, select Subscriptions from your Purchase History, find HBO Max, and select Unsubscribe.
For the Amazon Appstore (a route the official help page scopes to Brazil and Mexico), go to Amazon.com/appstoresubscriptions, find HBO Max under Your Subscriptions, and turn off auto-renewal. For Amazon Prime Video Channels (scoped to Brazil, Colombia, and Mexico), go to amazon.com/video/subscriptions/manage, find HBO Max under Your Channels, select Cancel Channel, and confirm.
Remove HBO Max From Hulu, YouTube TV, or YouTube
If you added HBO Max through another streaming service, cancel it there.
For Hulu, go to hulu.com/account and sign in, select Manage Add-ons in the Your Subscription section, toggle the HBO Max checkmark to an X, then select Review Changes to confirm.
For YouTube TV, go to tv.youtube.com and sign in, open your profile, go to Settings, then Membership, and select Cancel next to HBO Max.
For YouTube Primetime Channels, go to youtube.com/paid_memberships, select HBO Max, then select Deactivate.
Cancel Through Xumo, Verizon, or Your TV or Internet Provider
If a provider bills you, sign in to that provider and cancel there; HBO Max cannot cancel a third-party-billed subscription for you.
For Xumo, go to xumo.com/subscriptions, find HBO Max, and select Cancel now.
For Verizon, the path depends on your plan: Verizon Fios, sign in at verizon.com/home/myverizon; Verizon +play, sign in at verizon.com/home/myverizon, go to +play, then Manage; Verizon myPlan, open the My Verizon app and go to Account, then Plans, then Add or remove perks.
For other providers, sign in to that provider's website or use their Help Center: AT&T or U-verse at att.com/myatt or the MyAT&T app; Cox at Cox.com; DIRECTV at DIRECTV.com; DISH through your DISH account; Optimum at optimum.net/login; Spectrum at spectrum.net (note that Basic with Ads is included with TV Select Signature and TV Select Plus packages); Xfinity at my.xfinity.com; Sling TV at sling.com/my-account. With DoorDash (the DashPass perk), you keep streaming until the DashPass annual billing cycle ends.
Confirm the Cancellation Actually Went Through
After a successful cancellation you should receive a confirmation email. If you canceled a bundle that includes HBO Max, verify the HBO Max line item itself is canceled, since canceling the bundle may not automatically cancel HBO Max. There is no pause feature, so to take a break you must cancel now and resubscribe later.
Frequently Asked Questions
I thought this was called Max. Am I canceling the right thing?
Yes. The service rebranded from Max back to HBO Max in 2025. The app, website, and all official help now say HBO Max, and max.com redirects to hbomax.com. Canceling HBO Max is canceling what you knew as Max.
I deleted the app. Why am I still being charged?
Uninstalling or deleting the app never cancels a subscription. It keeps auto-renewing until you cancel through your actual biller using the matching path above.
I canceled on HBOMax.com but the charge keeps coming. Why?
Because something other than WarnerMedia bills you. If Apple, Google, Roku, Samsung, Amazon, or a provider is your biller, you must cancel with them. Check the top of your Subscription screen to confirm who charges you.
Will I lose access immediately, and do I get a refund?
You keep access until the end of your current billing period; cancellation is not an instant loss of access. No partial or prorated refund is provided for the main subscription. An Extra Member add-on is canceled when the base plan expires, with a prorated refund for the remaining add-on days.
How do I avoid being charged again?
Cancel before your next billing date. On a free trial billed through Apple, cancel at least 24 hours before the trial ends to avoid a renewal charge.
Can I change my mind after canceling?
If WarnerMedia bills you directly, a Restart Subscription button appears before your expiration date. With other billers, you would simply resubscribe, since HBO Max has no pause option.
