How to Fix an ASUS Laptop Touchpad Not Working

To fix an ASUS laptop touchpad that stops working, press its touchpad icon key, then turn on Touchpad in Windows Settings if input remains disabled. Common shortcut keys are F6 and F9, pressed alone or with Fn, depending on your model. Check the keyboard icon or your model’s manual before choosing the key.

Test the touchpad after each change, using a USB mouse, touchscreen, or keyboard navigation to reach controls when needed. The Windows steps below use Windows 11; if you have an ASUS Chromebook, go to the ChromeOS section near the end.

Turn the touchpad on with its keyboard shortcut

Find the key with a touchpad icon and press it once, holding Fn if your laptop’s hotkey mode requires it. Look for the confirmation Touchpad is enabled, then try moving the pointer. If the icon is unclear, check your model’s manual; if the correct shortcut does nothing, continue with the settings and driver checks below.

Restart and disconnect accessories

Save your work, select Start > Power > Restart, and test again. Disconnect unnecessary USB devices, wireless receivers, storage devices, printers, and memory cards, then retest. If the whole computer is unresponsive, follow the steps to restart a computer that is frozen before continuing.

For dirty or inconsistent tracking, shut down the laptop before cleaning the surface. Remove debris with a soft brush, then gently wipe the touchpad with a microfiber cloth lightly dampened with the cleaning solution ASUS specifies for your laptop. Keep liquid out of openings, then turn the laptop on and retest.

Check Windows touchpad settings

Press Windows + I to open Settings, then select Bluetooth & devices > Touchpad. Turn on Touchpad. You can also search Windows for Touchpad settings and select Open.

If input stops when a mouse or wireless receiver is connected, expand Touchpad. Check Leave touchpad on when a mouse is connected, then test with the mouse still attached. This setting controls automatic disabling when Windows detects another pointing device.

If the pointer moves but tapping fails, expand Taps and enable Tap with a single finger to single-click and Tap with two fingers to right-click. For dragging, enable Tap twice and drag to multi-select. Under Scroll & zoom, check Drag two fingers to scroll and Pinch to zoom; review Three-finger gestures, Four-finger gestures, and Advanced gestures if those actions stopped working.

For brief pauses during or after typing, open Taps > Touchpad sensitivity and choose Most sensitive. Microsoft says maximum sensitivity disables the accidental activation protection timeouts. If movement is simply too slow, adjust Cursor speed instead.

To undo unwanted customizations, expand Touchpad and select Reset. Test movement and gestures before changing more settings. Available controls depend on your hardware; if the touchpad settings are missing, continue with the ASUS controls and drivers.

Check MyASUS and Armoury Crate controls

On supported laptops, open MyASUS, select Device Settings > Input Device Settings, and set Touchpad to Unlock. This control requires a compatible model and ASUS System Control Interface, and it excludes ScreenPad models. If it is unavailable, continue with the driver checks.

Supported convertibles released in 2026 also offer Auto-Lock Keyboard and Touchpad in this area. Turn off Auto-Lock Keyboard and Touchpad when you need input outside laptop mode. This applies specifically to convertible-mode locking.

On supported ROG or TUF laptops running Armoury Crate 6, open Devices, select your laptop’s image, and open System Configuration. Enable input with the Touch Pad tile. Available controls vary by model.

If opening a particular game disables the touchpad, find Scenario Profiles in the Armoury Crate 6 Assistant module and select the game's associated profile. Under System Configuration, change the touchpad setting to enabled, then select Save. The available profile controls vary by model.

Update or reinstall the correct drivers

Open Settings > Windows Update > Check for updates and install offered updates, selecting Install now if required. Select Restart now when ready. Next, open Advanced options > Optional updates, select applicable driver updates, and choose Download and install, then restart again if you installed drivers.

Supported laptops also offer updates through MyASUS. Open System Update, choose applicable packages, and select Update selected items. Complete any requested restart, check Update History, and test the touchpad.

For manual downloads, find your exact model at the ASUS Download Center. Open Driver & Utility > Driver & Tools, then choose the supported operating system and correct model variant. Install Intel I2C from Chipset when offered for an Intel model, followed by ASUS Precision Touchpad from Pointing Device, then restart.

Intel controller packages apply only to Intel hardware, so skip them on AMD or Qualcomm laptops. Some models use Windows’ built-in controller driver and have no separate I2C download. If the touchpad shortcut itself fails, download the ASUS System Control Interface generation offered under Software and Utility for your model.

For the V3 installer, run ASUSSystemControlInterfaceV3.exe and select Next. Select I accept the agreement, select Next, and complete installation. Select Finish and restart.

To check for disabled devices, right-click Start, select Device Manager, and expand Human Interface Devices. Right-click ASUS Precision Touchpad and select Enable device if disabled, then check Microsoft Input Configuration Device the same way. On Intel hardware, also check System devices > Intel(R) Serial IO I2C Host Controller; work only with devices present on your laptop.

For a device showing a yellow warning symbol, right-click it and select Update driver > Search automatically for drivers. If no suitable update is found, select Search for updated drivers on Windows Update. Use the model-specific ASUS download if Windows does not offer the driver you need.

If updating does not help, locate the touchpad under Human Interface Devices or Mice and other pointing devices. Right-click it, select Uninstall device, then select Uninstall. Restart so Windows can attempt reinstallation; install the official model-specific driver if Windows does not restore it.

Undo a recent driver change

If the failure began immediately after a driver update, open Device Manager and right-click the affected touchpad or controller. Select Properties > Driver > Roll Back Driver. Choose the applicable reason, select Yes, and restart if requested.

Rollback requires administrator rights and a retained previous driver. If the button is unavailable, use the official driver installation steps above. Rollback cannot restore a previous driver that Windows no longer retains.

Reset the controller and check the BIOS setting

An ASUS EC/RTC hard reset is separate from reinstalling Windows. Save your files, disconnect external devices, shut down, and connect the power adapter. Follow your model’s reset duration: hold Power for 40 seconds, or, on models with the 20-second design, release it after the power indicator’s rapid flashing stops. Turn the laptop on and retest.

Some ASUS BIOS interfaces also expose a touchpad switch. With the laptop off, hold F2 while powering it on, then press F7 for Advanced Mode. Open Advanced > Internal Pointing Device, choose Enabled, and save changes before exiting.

If you need another way to enter firmware settings, follow the steps to get to BIOS on Windows. The Internal Pointing Device setting is not present on every ASUS laptop. An immobile pointer in BIOS alone does not establish hardware failure because some firmware interfaces do not support touchpad input.

Run diagnostics before recovery or repair

On supported models, open MyASUS and select System Diagnosis. Under Customized diagnosis, select Touchpad, then Checkup, and select Result afterward to review the suggestions. For a suspected driver fault, use Diagnosis by scenario > Driver error. Test availability varies by model, and System Diagnosis is unavailable in Windows S mode.

To test outside Windows on a supported laptop, hold Shift while selecting Start > Power > Restart. Open Troubleshoot > MyASUS in WinRE and, if a privacy notice appears, select Agree or Decline. Start the Touchpad test with Checkup > OK, complete its click and slider tests, and review the result.

For an unresolved software fault, you can reset your laptop through Windows as a last resort. Keep your BitLocker recovery key available before you start, because Windows may ask for it. Back up your files, search Windows for Reset this PC, and select Open > Reset PC. Choose Keep my files, then Local reinstall or Cloud download if necessary; this still removes applications and resets settings.

Select Change settings and, where available, set Restore apps and settings which came with this PC to Yes. Select Confirm > Next, review the reset consequences, then select Reset. If hardware diagnostics fail or you find physical damage, seek service instead of repeatedly resetting Windows.

For persistent faults that need diagnosis, open ASUS Repair Services. Select Request Repair for an in-warranty device or Request Diagnostic for out-of-warranty service, then supply the requested device and fault information. This portal serves US customers.

Use the Chromebook fixes for ChromeOS

On an ASUS Chromebook, select the time, then open Settings > Accessibility > Cursor & touchpad. Set Disable built-in touchpad to Never. Alternatively, press Shift five times to turn the touchpad on.

If input remains unavailable, press Esc several times and test. Next, gently drumroll your fingers on the touchpad for ten seconds, then test again. Turn the Chromebook off and back on if input still does not return.

To check for a profile-specific problem, select the time and choose Sign out, then select Browse as Guest on the sign-in screen. If the touchpad works there, investigate the affected profile before assuming hardware failure. Work or school policies may make guest browsing unavailable.

For partial functionality, select the time and open Settings > Device > Touchpad or Touchpad and mouse. Turn on Tap to click for tapping problems and Tap and drag for dragging problems. Adjust Touchpad acceleration and Touchpad speed for sluggish input, or change Reverse if scrolling goes in the unexpected direction.

Connect to the internet and open Settings > About ChromeOS > Check for updates. Let any available update download, then select Restart when offered. If a managed device restricts updates, ask your administrator for help.

If the problem persists, back up local files before a hardware reset because some files in Downloads can be affected. For the standard Chromebook laptop reset, turn it off, hold Refresh, tap Power, and release Refresh when it starts. Use the reset combination appropriate to your device; Chromebook tablets use Volume Up + Power for at least ten seconds.

Frequently Asked Questions

Why does my ASUS haptic touchpad move the pointer but stop clicking?

On supported haptic models, open Settings > Bluetooth & devices > Touchpad, turn on Touchpad feedback, and adjust Intensity. Electronic click feedback is unavailable while the laptop is powered off, asleep, or out of battery, so wake or charge it before checking the clicks.

Does turning on NumberPad disable normal pointer movement?

ASUS says cursor movement should remain available while NumberPad is active. Hold the NumberPad icon at the touchpad’s upper-right corner for one second to return to normal touchpad mode. If the number controls themselves are locked, supported models let you set NumberPad Lock to Unlock under MyASUS Device Settings > Input Device Settings.

How do I switch ScreenPad back to a normal touchpad?

Select the TouchPad icon on ScreenPad. Alternatively, press F6 and choose traditional touchpad mode, holding Fn with F6 when your model’s hotkey configuration requires it.

Is it normal for the touchpad to stop responding during a firmware update?

Temporary loss of touchpad input during an ASUS touchpad firmware update is expected, so let the updater finish. If an interrupted update left it unusable, use the keyboard or an external mouse to run the model-specific updater again. Use only a touchpad firmware package ASUS offers for your exact model.

Should I run the old Hardware and Devices troubleshooter?

Microsoft removed the legacy Hardware and Devices troubleshooter from newer Windows 11 releases. Use the supported driver repairs and MyASUS diagnostics instead of old MSDT launch commands.