To check Verizon network status, open Verizon’s network-status checker, enter your address, and select Check now. For Fios, sign in to Verizon’s residential outage lookup instead. Review account alerts next, then troubleshoot your phone or router if Verizon has not identified an outage affecting your service.
The short version
- Check your location: Use Verizon’s address checker for mobile and wireless home internet, or the residential outage lookup for Fios.
- Read account alerts: Sign in to check affected services and any repair information Verizon supplies.
- Separate the connections: Test cellular service separately from Wi-Fi, or compare multiple devices on your home network.
- Start with simple fixes: Reconnect or restart your device before changing network settings.
| Check or fix | When to use it | What to expect |
|---|---|---|
| Public network-status checker | Mobile or wireless home internet trouble | Reported service issues at your address |
| Account notification | Recognized mobile outage | Affected services and repair information |
| Mobile line overview | One affected mobile line | Outage alert and active-line status |
| Residential outage lookup | Fios internet, TV or phone trouble | Account outages and supplied repair estimates |
| Existing repair lookup | Open residential repair request | Check or update the request |
| Cellular-only test | Phone connection trouble | Test service without Wi-Fi |
| Reception check | Weak cellular signal | Remove the case and try stronger reception |
| Multiple-device Wi-Fi test | Home internet trouble | Separate device trouble from a shared connection problem |
| Wi-Fi Calling | Cellular disruption with working Wi-Fi | Alternative calling on compatible phones |
| Airplane Mode reconnection | Persistent iPhone or Galaxy connection trouble | Reconnect to cellular service |
| Phone restart | Local trouble or service still missing after restoration | Restart the affected device |
| Cellular data controls | Data or individual-app trouble | Check data access and the selected line |
| SIM line controls | Disabled Verizon line | Enable the installed line |
| Carrier-settings update | iPhone connection trouble | Install an offered carrier update over Wi-Fi |
| Physical SIM or missing-line check | iPhone SIM trouble | Reseat the card or contact Verizon for setup |
| Verizon Home router restart | Eligible home equipment | Restart through the app |
| Home Wi-Fi switch | Disabled Wi-Fi on supported equipment | Enable the wireless network |
| Account app router restart | Supported 5G Home equipment | Restart through the account app |
| Local router login and reboot | Covered Verizon Router models | Restart through the administrative interface |
| Cable and power check | Local router trouble | Inspect equipment connections |
| Phone network reset | Persistent local configuration trouble | Reset the applicable network settings |
| Verizon Assistant | Guided troubleshooting | Get help through the account app |
| Telephone support | Unresolved service trouble | Contact the support team for your service |
Check Verizon service at your address
Open Verizon’s network-status checker in a desktop or mobile browser. Under Where is the issue happening?, enter the affected location in Add address, then select Check now. Alternatively, select Use my location to check your current location.
Review the reported service issues before changing your device settings. This checker covers Verizon mobile and wireless home-internet service. If the connection problem is somewhere else, enter that address.
Keep outage status separate from expected coverage. Verizon’s coverage map shows approximate coverage, while signal bars and speed tests describe your connection. None of those checks independently confirms an outage.
To see whether other customers are reporting problems, check Technobezz Status for Verizon.
Look for account alerts and Fios repair details
For mobile service, open My Verizon, sign in, and look for a Network Notification alert at the top of the screen. Open the alert to review affected services and repair information. These alerts apply to recognized outages associated with your account.
Next, open Device Overview for the affected mobile line. Check its outage alert and confirm that the line is active. Your account permissions affect what you can access.
For Fios internet, TV or phone service, open Verizon’s residential outage lookup and select Sign In. Review outages affecting your services, along with any repair ticket or estimated completion time supplied. If you already have a residential repair request, open Verizon’s CheckStatus page to check or update it.
You can take a screenshot on your device to keep the outage notice or repair estimate handy. When Verizon restores mobile service, allow your phone to reconnect automatically. Restart it if service remains unavailable.
Separate cellular trouble from Wi-Fi trouble
On a Verizon smartphone, temporarily turn off Wi-Fi and Wi-Fi Calling, then test the affected services over cellular. Check the signal bars after each troubleshooting change. Turn Wi-Fi back on when you need it for connectivity.
If reception is weak, remove the phone’s case or cover and move to a location with stronger reception. Test the affected services again before changing more settings.
For home internet, try the same Wi-Fi network on another device, then try the affected device on another Wi-Fi network. If all devices fail on your home connection, contact Verizon after checking outage status and your equipment. If the problem is weak Wi-Fi reception, follow the steps to fix a weak Wi-Fi signal.
Use working Wi-Fi during a cellular outage
Previously activated Wi-Fi Calling can provide another way to call during a cellular disruption, although it is not guaranteed during every network incident. On a compatible Verizon iPhone, open Settings > Cellular, select the Verizon line when necessary, then open Wi-Fi Calling. Turn on Wi-Fi calling on This iPhone and connect to working Wi-Fi.
On a compatible Verizon Android phone, search Settings for Wi-Fi Calling and open its control. On Pixel, open Settings > Network & Internet > SIMs > Wi-Fi calling, then enable Use Wi-Fi calling. Place a test call over the working Wi-Fi connection.
First-time activation requires HD Voice, acceptance of displayed terms and a registered US emergency address. Verizon says initial iPhone activation requires a Verizon-network connection in the US. Activation during a complete outage may therefore fail.
Reconnect and restart your phone
On iPhone, open Settings, turn on Airplane Mode for at least 15 seconds, then turn it off. On a current Samsung Galaxy, open Settings > Connections and toggle Airplane mode, finishing with it off. Retest cellular service before trying another change.
Restart an iPhone X or later by holding either Volume button and the Side button until the power-off slider appears. Drag the slider, wait 30 seconds, then hold the Side button until the Apple logo appears. On iPhone SE models from the second or third generation, hold the Side button alone to display the slider, then follow the same shutdown and startup steps.
For Pixel 6 and later, including Fold, hold Power + Volume up, then tap Restart. On Samsung Galaxy, open Quick settings, tap the Power icon, then tap Restart twice. Test the affected services again after the phone starts.
Check cellular data and the Verizon line
On iPhone, open Settings > Cellular and turn on Cellular Data. With multiple SIMs, open Cellular Data and choose the intended data line. If only one app fails, scroll through the app list and enable cellular access for that app.
For a Dual-SIM iPhone with an installed Verizon SIM or eSIM, select the Verizon line under Settings > Cellular and enable Turn On This Line. Connect to working Wi-Fi, then open Settings > General > About to check for a carrier-settings update. Install the update when offered.
On Pixel, open Settings > Network & Internet > SIMs. Enable Mobile data, select Verizon, and enable Use SIM. Under Network & Internet, make sure Airplane mode is off.
If your iPhone’s cellular line is missing, contact Verizon for SIM or eSIM setup. On models with a physical SIM tray, remove and reseat the SIM, and request a replacement if it is damaged. These checks address your phone’s connection; they cannot repair a carrier outage.
Check and restart your home equipment
For eligible equipment supported by Verizon Home, open the app and find Quick actions on the Home Screen, then tap Restart router. You can also open Connections > Network > Primary and use the Network switch to enable Wi-Fi. Available controls depend on your equipment’s compatibility.
For supported 5G Home equipment in the current account app, open My Verizon, then open Home > 5G Home. Select the device under Home device, then choose Wi-Fi networks > Settings > Restart. Tap Restart to confirm.
For the Verizon Router covered by Verizon’s CR1000A support instructions, connect through Wi-Fi or Ethernet and browse to mynetworksettings.com or https://192.168.1.1. Enter the administrator password and select Log In; default credentials are on the router label. Follow the steps to log in to 192.168.1.1 admin if you need help reaching the interface.
On that covered Verizon Router, select Advanced > System > Reboot Router > Reboot Device only if Verizon support instructs you to. Check power and network cables as well. Use your model’s instructions for hardware controls and status lights, because Verizon routers and gateways differ.
Reset phone network settings or contact Verizon
Reserve a phone network reset for persistent local trouble after the simpler checks. On iPhone, open Settings > General > Transfer or Reset iPhone > Reset, then tap Reset Network Settings twice. Saved Wi-Fi and other network configuration will need attention afterward.
On current Pixel phones with the separate mobile reset control, open Settings > System > Reset options > Reset mobile network settings. On current Galaxy models with that control, open Settings > General management > Reset > Reset mobile network settings. Tap Reset settings, enter security credentials when requested, then tap Reset.
For guided help, open My Verizon, sign in, and select Support to access Verizon Assistant. If you need the app, open Verizon’s official app download page and select Android or iPhone. Describe the affected service and location.
Call 800-922-0204 for mobile, 5G Home or LTE Home technical support, or 800-837-4966 for Fios technical support. Use another working connection if the affected phone cannot call. Have your location, affected services, account alert or repair details, and troubleshooting changes ready.
Frequently Asked Questions
Does SOS on an iPhone mean Verizon has an outage?
SOS or SOS only means emergency calling can use another available carrier network in supported locations, including the United States. No Service or Searching means your iPhone has no cellular connection. Those indicators alone do not confirm a Verizon outage.
Should you dial *228 to restore Verizon service?
Do not dial *228 or follow its historical option 2 procedure on current Verizon LTE or 5G phones. Verizon says it decommissioned its 3G CDMA network as of January 3, 2023.
Can you send iPhone messages without cellular service or Wi-Fi?
You can use Messages via satellite on eligible iPhone 14 and later models with iOS 18 or later and an active SIM in the US, subject to purchase-region restrictions. Go outside with a clear sky view, open Messages and follow its satellite connection prompt.
Which Android phones support Verizon satellite messaging?
Verizon lists Galaxy S25, S25+, S25 Ultra, S25 Edge, Z Fold7 and Z Flip7, plus Pixel 9, 9 Pro, 9 Pro XL, 9 Pro Fold, 10, 10 Pro and 10 Pro XL. You need updated software, supported US coverage and Google Messages as your default messaging app. When cellular and Wi-Fi service are unavailable, attempt to send a text, follow the satellite-messaging dialog and maintain a clear view toward the satellite.
Can crowdsourced reports confirm a Verizon outage?
Crowdsourced reports provide an independent signal rather than Verizon confirmation. You can compare their geographic distribution and report history, but reports may concern individual problems or Verizon’s website.
Why do older Fios instructions mention a different app?
Verizon transitioned its former Fios app to its current account app on November 29, 2023. Open My Verizon for the current account workflow, or use Verizon Home when your equipment supports it.