Install a Windows-compatible Magic Mouse scrolling driver, such as Magic Utilities, if your mouse moves and clicks but will not scroll. Magic Utilities says ordinary Bluetooth pairing provides pointer movement and clicks, while scrolling requires an additional driver. If you already have it installed, check its scrolling settings, updates, and license status.
These steps use Windows 11 menus. Magic Utilities is third-party software with a 28-day trial, and continued use requires a license.
The short version
- Pointer works but scrolling does not: Install the Magic Mouse component of Magic Utilities.
- Scrolling stopped after sleep: Use the recovery action in Magic Mouse Utilities and check its wake settings.
- All mouse input is unreliable: Check power and Bluetooth before changing scrolling preferences.
- Only one app behaves badly: Adjust smooth scrolling or the setting specific to that application.
| Fix or option | When to use it |
|---|---|
| Install the scrolling driver | Movement and clicks work without scrolling |
| Get the current installer | You need the Windows 11 x64 or ARM64 download |
| Update Magic Utilities | You already have an older installation |
| Check finger and movement restrictions | Scrolling depends on finger count or mouse movement |
| Adjust your scrolling gesture | Your gesture triggers swipes |
| Enable horizontal scrolling | Sideways scrolling fails in a supporting application |
| Reinitialize scrolling | A reduced-scrolling warning appears after startup or sleep |
| Restart or reinstall the device driver | Driver recovery is needed, especially after waking |
| Change Bluetooth initialization | Smooth scrolling or reconnection repeatedly fails |
| Adjust application scrolling | Scrolling bounces or runs uncontrollably |
| Disable Firefox smooth scrolling | Firefox responds poorly while driver scrolling works |
| Check the license | Features stopped after expiry or a mouse replacement |
| Repair the missing service | Magic Utilities reports its service is not installed |
| Check mouse power and interference | Input is intermittent or absent |
| Charge the rechargeable mouse | Your Lightning or USB-C model needs power |
| Reset the Bluetooth connection | The connection is unreliable |
| Remove and pair the mouse again | The existing pairing needs replacement |
| Expand Bluetooth discovery | The mouse does not appear during pairing |
| Correct device classification | The paired mouse appears in the wrong category |
| Run Bluetooth troubleshooting | Connection failures continue |
| Adjust scrolling speed and direction | Working scrolling is slow or reversed |
| Enable inactive-window scrolling | Only the active window scrolls |
| Adjust horizontal character count | Your driver exposes the classic horizontal control |
| Turn off Scroll Lock | An affected application shows abnormal page movement |
| Update the Bluetooth adapter driver | Adapter compatibility or connection problems persist |
| Install optional driver updates | Windows offers a relevant driver |
| Reinstall the Bluetooth adapter | Adapter faults persist |
| Roll back the Bluetooth driver | The problem began after a driver update |
| Change adapter power management | Input fails after idle periods |
| Restart the Bluetooth service | Bluetooth connections repeatedly fail |
| Temporarily disable energy saving | A battery-powered PC experiences disconnections |
| Fully power-cycle the PC | Bluetooth or its controls have disappeared |
| Remove a conflicting package | You have software Magic Utilities identifies as conflicting |
| Disable an affected OEM service | The specified Alienware or HP conflict applies |
| Stop AORUS Engine at startup | The AORUS Engine conflict applies |
| Check driver-policy blocking | Windows policy is blocking the scrolling driver |
| Request device-specific help | The applicable fixes have failed |
Install or update the scrolling driver
Pair the mouse through Bluetooth first. Turn it on and make it discoverable, open taskbar Quick Settings, and select Manage Bluetooth devices beside Bluetooth. Select your mouse under New devices, then select Done when pairing finishes.
Download the current installer from the Magic Utilities download page, then run it and install the Magic Mouse component. Open Magic Mouse Utilities after installation. The installer supports Windows 11 x64 and ARM64.
For an existing installation, open Help and select Direct update check.... If a proxy or firewall prevents that check, select Web update check... instead. Under Settings, select Check regularly for updates; the download page can also have updates before they are pushed automatically.
Check the license status if scrolling previously worked and then stopped. Magic Utilities features stop when the trial or license expires, and selecting Buy now opens the vendor payment page. If the license expired prematurely, select Send feedback to request a correction.
Check finger gestures and scrolling controls
In Magic Mouse Utilities versions with these controls, set Fingers to Scroll with 1 or 2 fingers. If scrolling stops while you move the mouse itself, uncheck No scrolling on mouse movement. These controls were introduced after version 3.1.2.6, so update an older installation before looking for them.
When your gesture triggers navigation or a swipe, lift your fingers and touch the surface again with one or two fingers. Start moving them slowly, then increase speed after scrolling begins. Adjust the scrolling and swiping Sense sliders if gestures continue to be misinterpreted.
For sideways scrolling, uncheck No horizontal scrolling in Magic Mouse Utilities. Horizontal scrolling is disabled by default, and the application you use must support horizontal mouse input. Check scrolling in a supporting application before changing other settings.
Restore scrolling after startup or sleep
When Magic Mouse Utilities shows a reduced-scrolling warning after startup or waking, select Re-pair device to renew the mouse's Bluetooth pairing and reinitialize scrolling.
For recurring failures, select the Auto re-pair option. You can also open Driver > Restart device driver. For repeated wake problems, turn on the advanced config view under View, then select Restart device driver on wake up under Driver.
Reinstalling replaces the Magic Utilities device driver. If restarting it does not help, select Driver > Reinstall device driver. For recurring wake failures, turn on the advanced config view under View, then select the reinstall-on-wake-up option under Driver.
If initialization keeps failing, open the app's Bluetooth driver settings dialog. Under Default action if Smooth scrolling isn't initialized, choose Re-pair Bluetooth connection, which renews the Bluetooth pairing.
For persistent initialization failures, uncheck Smooth scrolling feature, which changes scrolling behavior. With that feature disabled, select Direct Bluetooth initialization to enable automatic reconnection.
Repair an unreliable Bluetooth connection
If movement and clicks also fail, turn the mouse off, wait several seconds, and turn it on again. Charge a rechargeable model or install fresh batteries in the battery-powered model. Move the mouse closer to the PC and away from nearby USB 3.0 devices that could interfere with Bluetooth.
Open Start > Settings > Bluetooth & devices, turn Bluetooth off, wait several seconds, and turn it back on. You can also enable Bluetooth in Windows 11 through the taskbar Quick Settings tile. Make sure Airplane mode is off and any physical Bluetooth switch is on.
Removing the mouse deletes its existing Bluetooth pairing. To pair it again, open Start > Settings > Bluetooth & devices > Devices, select More options beside the mouse, choose Remove device, and select Yes. Turn the mouse on, make it discoverable, and repeat the pairing steps above.
When the mouse does not appear in the discovery list, return to Bluetooth & devices > Devices. Under Device settings, set Bluetooth devices discovery to Advanced, then retry pairing. Re-pairing still requires a scrolling driver for touch scrolling.
If the mouse is paired but does not function, open Settings > Bluetooth & devices > View more devices. Check whether it appears under Input or Other devices. Removing it deletes the existing pairing. If it appears under Other devices, remove it, toggle Bluetooth off and on, and pair it again, repeating with a PC restart between removal and pairing if necessary.
For continuing connection failures, open Start > Settings > System > Troubleshoot > Other troubleshooters, then select Run beside Bluetooth. Follow the troubleshooting prompts to diagnose the connection. Broader failures affecting Bluetooth input also warrant the steps to fix Bluetooth in Windows 11.
If Bluetooth has disappeared or its controls are unavailable, hold Shift while selecting Start > Power > Shut down. Wait one minute after shutdown, then turn the PC on. Use this for missing Bluetooth rather than a scrolling-only failure.
Adjust Windows mouse scrolling settings
Once scrolling works, open Start > Settings > Bluetooth & devices > Mouse to correct its speed. Under Scrolling, set Roll the mouse wheel to scroll to Multiple lines at a time, then adjust Lines to scroll at a time. These controls apply to functioning scrolling input.
If scrolling works only after you click a window, turn on Scroll inactive windows when hovering over them. For reversed scrolling, use Scrolling direction to choose Down motion scrolls down or Down motion scrolls up. That direction control depends on your Windows build and device; if it is missing, skip that adjustment.
When the installed driver exposes a Wheel tab and supports horizontal scrolling, open Additional mouse settings > Wheel. Adjust the horizontal character count and select OK. If that tab is absent, check the Magic Mouse Utilities horizontal-scrolling control instead.
Fix scrolling that fails in one application
When an application scrolls uncontrollably, disable Smooth scrolling in Magic Mouse Utilities and reduce scroll speed. For bouncing, turn on the advanced config view under View, then open Settings > Advanced touch settings. Set ScrollHoriLimit and ScrollVertiLimit to 1000, increasing them gradually if that resolves the bouncing.
In Firefox, duplicate smooth-scrolling processing can cause poor response even when Magic Utilities scrolling works. Open the Firefox menu, select Settings, and search for Use smooth scrolling. Uncheck Use smooth scrolling to disable the browser's additional processing. Searching avoids layout differences: newer settings place scrolling controls under Accessibility, while older layouts use General > Browsing.
For abnormal movement in Excel for Microsoft 365, Excel 2024, or another application affected by Scroll Lock, press Scroll Lock or ScrLk if it is enabled. Without that physical key, open the Windows on screen keyboard through Start > Settings > Accessibility > Keyboard, turn on On-Screen keyboard, and click ScrLk. This addresses abnormal page movement rather than missing scrolling-driver support.
Repair Bluetooth drivers and power settings
For adapter compatibility or connection problems, open Device Manager and expand Bluetooth. Right-click the Bluetooth adapter, select Update driver > Search automatically for drivers, and restart after installation. Also open Start > Settings > Windows Update and select Check for updates.
Check Windows Update > Advanced options > Optional updates for a relevant Bluetooth or device driver. When one is offered, select it, choose Download and install, and restart afterward. If no relevant update is offered, continue with the connection or idle-related fix that matches your symptoms.
Rolling back replaces the current Bluetooth driver with its previous version. If the problem began after a driver update, right-click the adapter in Device Manager > Bluetooth, select Properties > Driver > Roll Back Driver, and complete the displayed prompt. If Windows has no previous driver, the control is unavailable; use the other adapter fixes instead.
For input that fails after idle periods, right-click the adapter in Device Manager > Bluetooth and open Properties > Power Management. Uncheck Allow the computer to turn off this device to save power. Some adapters do not expose this tab; if yours does not, skip this adjustment and use the Magic Utilities wake-recovery settings when the failure follows sleep.
For Bluetooth disconnections, particularly on a battery-powered PC, open Quick Settings using the taskbar battery icon and temporarily turn off energy saving. Microsoft calls this Energy Saver Mode, but the displayed label varies with Windows version. Check Bluetooth input again with energy saving off.
For recurring Bluetooth connection failures, press Windows + R, enter services.msc, and press Enter. Right-click Bluetooth Support Service and select Restart. Administrator access may be required.
Reinstalling the Bluetooth adapter temporarily disconnects Bluetooth peripherals. For persistent adapter faults, right-click the adapter in Device Manager > Bluetooth and select Uninstall device. Restart the PC so Windows reinstalls the adapter driver.
Resolve documented software conflicts
Magic Utilities identifies conflicts with Lenovo Essential Wireless Keyboard, ThinkPad TrackPoint Keyboard II Software, Alienware Command Center Package Manager, and AORUS Engine. Removing a conflicting package removes that software from your PC. If one of these named packages is causing the conflict, remove the relevant package and restart; limit this change to the identified software.
For the AORUS Engine conflict, you can instead stop apps from opening on startup using AORUS Engine's own setting. Open AORUS Engine, click its top-right settings icon, uncheck Start with Windows, select OK, and restart. This provides an alternative to removing that application.
Deleting a startup shortcut removes that startup entry. As an alternative for the same AORUS Engine conflict, remove AORUS ENGINE.lnk or GIGABYTE AORUS GRAPHICS ENGINE.lnk from your Startup folder. Restart afterward.
Disabling Dell TechHub removes its associated OEM functionality. For the Magic Utilities conflict with Alienware Command Center 6.x, run services.msc, open Dell TechHub, set Startup type to Disabled, select OK, and restart.
Disabling HPDCService removes its associated OEM functionality. For the affected HP Display Control installations, run services.msc, open HPDCService, select Stop, set Startup type to Disabled, and select OK.
Check driver blocking and request help
If your PC enforces the Windows Driver policy and the scrolling driver is being blocked, right-click Start and select Event Viewer. Open Applications and Services Logs > Microsoft > Windows > CodeIntegrity > Operational. Check relevant blocking events, especially 3077, and identify the affected driver. Obtain a compatible signed update from its publisher or ask your PC administrator to investigate.
If the applicable fixes fail, open Magic Mouse Utilities and select Send feedback. Include your mouse model, Windows version, whether pointer movement works, which applications are affected, and whether the failure follows sleep.
Frequently Asked Questions
Does Magic Utilities support the USB-C Magic Mouse?
Yes, Magic Utilities supports scrolling on Windows 11 with the 2024 USB-C Magic Mouse. Its support also covers the original battery-powered Magic Mouse and the Lightning model. This is third-party support rather than Apple support.
Can you use a rechargeable Magic Mouse while it charges?
No, you cannot use a rechargeable Magic Mouse while it charges. Connect the appropriate Lightning or USB-C cable to the port underneath the mouse and connect the other end to a power adapter. Apple says leaving the mouse switched on charges it faster. Disconnect the cable before using it.
Should you follow an old Boot Camp driver tutorial for Windows 11?
Apple's Boot Camp support-software procedure applies to Windows 10 on supported Intel Macs. Those instructions describe a different operating system and hardware environment from a Windows 11 PC.
Why did Magic Utilities stop working after you replaced the mouse?
Magic Utilities licenses are tied to specific devices. If you replaced the mouse, contact the vendor to update the licensed device identifiers.
What should you do when Magic Utilities reports its service is not installed?
Reinstalling replaces your Magic Utilities installation. Reinstall it using the official installer to repair the missing service, which supports driver restart and reinstall operations. If installation fails again, use the vendor's support channel.