Millions more Amazon Prime customers will receive refunds without filing anything, after a federal court this week approved a revised order in the Federal Trade Commission's $2.5 billion Prime settlement. The maximum payment rises from $51 to $200, and every future payment goes out automatically, the FTC said today.
The change widens who qualifies. The original order covered consumers who used fewer than 10 Prime benefits in a one-year period. Under the revised order, Amazon will also pay automatic redress to consumers who used between 11 and 20 Prime benefits in a one-year period, a group left out of earlier payment phases. Those payments begin October 1, 2026, sent through Venmo or PayPal or by mailed check, with no claims, notices or forms required.
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The higher cap applies in stages. If accepted payments do not reach the required threshold by February 2027, consumers who already took a payment can receive an extra $149, bringing their total to $200. That final round of supplemental payments starts by April 2027 and is also automatic.
The settlement resolved FTC allegations that Amazon enrolled millions of shoppers in Prime without their consent and knowingly made cancellation difficult. Amazon's obligations include up to $1.5 billion in consumer redress plus a $1 billion civil penalty. As of September 2026, the company had issued more than $845 million in redress.
"The revised order will ensure more consumers who were harmed by Amazon's deceptive enrollment and cancellation practices benefit from the FTC's historic settlement," said Christopher Mufarrige, Director of the FTC's Bureau of Consumer Protection.
The FTC also warned that it is not contacting anyone about these refunds, and that anyone claiming to represent the agency is likely running a scam. Amazon administers the redress program and will never ask for money to release a refund, according to the announcement.
The agency has kept up pressure on Amazon on other fronts. On Aug. 31, the FTC and 22 states sued the company over allegations it secretly inflated prices in its search advertising auctions for more than seven years, a case the agency says affected more than one million brands and sellers.
Whether the extra $149 round happens at all depends on how many consumers accept payments ahead of the February 2027 threshold, according to the FTC. The agency points consumers to its Amazon refund page for more detail.
