Updated 10:09 p.m. Eastern on November 13, 2026
Claude says purchases on claude.ai are working normally following elevated purchasing errors, with delayed plan changes and payments now being applied while monitoring continues.
What is affected
The errors affected purchases, plan upgrades and cancellations on claude.ai. Core functionality was not affected.
Official update timeline
We are investigating elevated errors affecting purchases, plan upgrades and cancellations on claude.ai. Core functionality is not affected. We will provide an update as soon as possible.
Purchases on claude.ai are working normally, and delayed plan changes and payments are now being applied. Some customers who recently paid may need to wait up to an hour for their plan to update. There is no need to pay again. We are monitoring for recovery.
