To reset your Optimum router connection, unplug the Gateway or modem, remove any fitted battery backup, unplug any separate router, wait 30 seconds, then reconnect the Gateway or modem and battery before the router. This restarts the equipment and temporarily disconnects your devices. A factory reset restores configuration defaults, so contact Optimum for instructions for your exact model if that is what you need.
The short version
- Power restart: Disconnect power and any fitted battery backup, wait 30 seconds, then reconnect the Gateway or modem before a separate router.
- App restart: In My Optimum, open WiFi > More options > Manage router settings, then tap Restart my Internet equipment.
- Other restart options: Allie and supported Optimum One or Optimum TV Box configurations also offer equipment restarts.
- Factory reset: Ask Optimum for the procedure for your exact model before using a recessed reset button.
| Option | Applies to | What to expect |
|---|---|---|
| Disconnect power | Optimum Gateways, modems and separate routers | Wait 30 seconds before reconnecting |
| My Optimum restart | Supported account equipment through the iOS or Android app | Allow approximately five minutes |
| Allie restart | Optimum-managed Internet equipment reachable remotely | Request a restart through chat |
| Television menu | Supported Optimum One or Optimum TV Box configurations | Select REBOOT in the service menu |
| Front diamond button | Supported Optimum One or Optimum TV Box hardware | Hold for 10 seconds and release when GW Reset appears |
| Support system reset | Optimum-managed modems and Gateways reachable remotely | Support diagnoses and refreshes the connection and settings |
| Technician visit | Optimum-supplied equipment assessed on site | A technician can resynchronize equipment and refresh settings |
| My Optimum download | iOS and Android | Install the app to access supported account and WiFi tools |
Restart by disconnecting power
Unplug your Optimum Gateway or modem from power, and remove its battery backup if one is fitted. If you have a separate router, unplug that too. Leave the equipment disconnected for 30 seconds.
Reconnect the Gateway or modem and its battery backup, then reconnect the separate router. Allow the equipment to reconnect before testing Internet access. If the connection problem continues, contact support for diagnosis and a remote system reset.
Restart through the My Optimum app
If you need My Optimum, get it through the official My Optimum download page, which links to its Apple App Store and Google Play listings. Install and open the app on iOS or Android, then sign in with your Optimum ID and password. The restart tool applies to supported equipment associated with your account.
Tap WiFi > More options > Manage router settings, then tap Restart my Internet equipment. Allow approximately five minutes for the restart. If you cannot restart your equipment through the app, use the power restart procedure.
Request a restart through Allie
Open Optimum's equipment restart help and select Chat with Allie. Ask for an equipment restart in the chat, then allow approximately five minutes.
This option depends on Optimum being able to reach your managed Internet equipment remotely. If Allie cannot complete the restart, disconnect and reconnect power using the steps above, or contact technical support.
Restart from your television menu
With a supported Optimum One or Optimum TV Box configuration, you can restart Internet and phone service through the television interface. Press Home or the Optimum logo button on the remote. Select Settings > System > INTERNET/WIFI AND PHONE > REBOOT.
Use this menu procedure only with the Optimum One or Optimum TV Box configurations covered by Optimum's restart instructions. If you cannot complete it, use the power restart method for your Gateway or modem and any separate router.
Restart with the front diamond button
On supported Optimum One or Optimum TV Box hardware, hold the front diamond button for 10 seconds. Release it when GW Reset appears on the display. Optimum describes this operation as a restart, despite the display message.
Use this procedure only for the covered hardware with that front diamond button. Do not apply the same timing to a recessed reset button on a different Gateway. If this restart does not resolve the connection problem, contact support for diagnosis.
Ask Optimum to reset the connection
If a restart does not resolve the connection problem, use Optimum's support contact options and request diagnosis and a remote system reset. A representative can send commands to a reachable Optimum-managed modem or Gateway to refresh its connection and settings. Do not assume that a remote system reset erases your configuration to factory defaults.
When the problem needs an on-site assessment, contact support to arrange a service appointment. After diagnosis, a technician can resynchronize Optimum-supplied equipment with the network and refresh its settings. Ask support which operation your equipment needs.
Confirm the model before a factory reset
A factory reset restores configuration defaults, so make that request clear when speaking with support. Ask for the procedure for your exact Gateway or router and confirm what will happen to your personal settings. Do not assume that reset-button instructions for one model apply to another.
Follow the model-specific procedure Optimum gives you, then reconfigure your personal settings as instructed. If that includes choosing a new network password, follow the steps to change your WiFi router password.
Frequently Asked Questions
Can restarting an Optimum Stream box reset the router?
Optimum Stream restart instructions concern the streaming box, not the router connection. To restart your Internet equipment, use the Gateway or modem power restart procedure.
Does the Using optimum.net heading mean there is a browser restart button?
Under Using optimum.net, Optimum directs you to disconnect and reconnect power. Follow those power steps; that heading does not describe an online restart button.
Can Optimum factory reset the router while keeping the WiFi name and password?
Optimum previously described a support-assisted factory reset that preserved WiFi credentials. Ask support whether that operation is still offered for your exact equipment before requesting it.
Can you perform the support representative's remote system reset yourself?
Optimum does not publish the representative's administrative controls for a remote system reset. Request that operation through technical support.