To reset a Verizon router, sign into its local administration interface and use the factory reset controls for your model. A full factory reset removes customized settings. Several models also offer an option that keeps your Wi-Fi network names and passwords while resetting other settings.
The short version
- Match your model: Verizon routers use different reset menus and confirmation buttons.
- Choose what to reset: A full factory reset removes customized settings, while supported interfaces offer a separate option to retain network names and passwords.
- Use the correct interface: G3100 and G1100 routers have different paths from CR1000A and CR1000B routers.
- Restart through an app: Supported accounts can restart their equipment through Verizon Home or the app named My Verizon.
| Router or method | Where to go | Reset or restart control |
|---|---|---|
| CR1000A and CHR30A factory reset | Advanced > System > Factory Reset | Default Settings, then Restore |
| CR1000B factory reset | Advanced > System > Factory Reset | Factory Default, reset option, then Restore configuration |
| G3100 factory reset | Advanced > Utilities > Save & Restore | Factory Defaults, reset option, then Restore configuration |
| G1100 factory reset | Advanced > Save & Restore | Restore Factory Default, reset option, then Restore configuration |
| Listed ASK, ARC and WNC gateways with support interface | Advanced > System > Factory Reset | Factory Default, Restore configuration, then OK |
| Listed ASK and WNC gateways with alternate interface | Advanced > System > Factory Reset | Default Settings, then Restore |
| LVSKIHP and separate 5G Home Router factory reset | System Settings > General Information > Backup & Restore | Restore Factory Defaults |
| Verizon D-Link 2750B factory reset | Maintenance | Restore Factory Settings |
| Verizon Actiontec GT784WNV settings reset | Utilities > Restore Defaults | Control for wireless, firewall or all settings |
| Verizon Home quick restart | Home Screen > Quick actions | Restart router |
| Verizon Home gateway restart | Connections > Equipment | Restart gateway |
| Restart through the app named My Verizon | Wi-Fi networks > Settings | Restart |
| Restart through the website named My Verizon | Manage device > Router quick actions | Restart |
| CR1000A or CR1000B browser restart when Verizon support directs you | Advanced > System > Reboot Router | Reboot Device |
| CR1000A saved configuration restore | Advanced > System > Factory Reset | Recent backup or Load a backup file, then Restore |
| Separate 5G Home Router LVR1 browser restart | Upper-right dropdown menu | Restart 5G Home Router |
Choose which settings to reset
Decide between a complete reset and the option to retain your Wi-Fi credentials before selecting a reset control. On supported interfaces, Default Settings except current user settings retains SSIDs, meaning network names, and passwords while resetting other settings. A complete reset uses Default Settings or a factory default control, depending on the router.
The preservation option appears in the browser procedures below for CR1000A, CR1000B, CHR30A, G3100 and G1100 equipment. It also appears in the specified ASK and WNC gateway interfaces. Follow the procedure for your model and the controls your screen displays.
Connect and open the router settings
Connect to the router before signing into its local administration interface. For the Fios G3100, open 192.168.1.1 in your browser and sign in with the router’s administrator credentials. If you need help with that address, follow the steps to log in to 192.168.1.1 admin.
For the other models below, start by signing into the device’s local administration interface, then follow its specific menu path. Sign into your Verizon account only through Verizon’s own app or website, and never share a code, password, or remote access with someone who contacts you.
Restart through a Verizon app
For a restart, supported Fios, 5G Home and existing LTE Home accounts can use Verizon Home. Get the app through the store links on the official Verizon Home app page, then sign into your home internet account. On the Home Screen, find Quick actions and tap Restart router when that control is available for your account.
For 5G Internet Gateway devices displaying the Connections and Equipment layout, open Verizon Home and tap Equipment under Connections. Tap Restart gateway, tap Restart gateway again, then tap Restart gateway to confirm. Allow up to 10 minutes for completion.
For 5G Home Internet devices managed in the app named My Verizon, open My Verizon and tap Home, then 5G Home if needed. Under Home device, select your router and open Wi-Fi networks > Settings. On Account and router settings, tap Restart, then tap Restart again to confirm.
You can also restart a 5G Home Internet router through the website named My Verizon using an Account Owner or Manager login. Open My Verizon, sign in, select 5G Home, then select the router under Home devices and choose Manage device. Under Router quick actions, select Restart, review the message and select Restart again. Once startup finishes, select Done.
Reset a CR1000A CR1000B or CHR30A
On a CR1000A, open Advanced > System > Factory Reset. A complete reset removes customized settings; selecting Default Settings except current user settings retains your network names and passwords. Select Default Settings for the complete reset, or select Default Settings except current user settings, then click Restore.
On a CR1000B, open Advanced > System > Factory Reset. A complete reset removes customized settings; selecting Default Settings except current user settings retains your network names and passwords. Click Factory Default, choose Default Settings or Default Settings except current user settings, then click Restore configuration.
On a CHR30A Wi-Fi Access Point, open Advanced > System > Factory Reset. A complete reset removes customized settings; selecting Default Settings except current user settings retains your network names and passwords. Choose Default Settings or Default Settings except current user settings, then click Restore.
Reset a Fios G3100 or G1100
For a G3100 with the Utilities interface, open Advanced > Utilities > Save & Restore. A complete reset erases customized settings; selecting Default Settings except current user settings retains your network names and passwords. Click Factory Defaults, choose Default Settings or Default Settings except current user settings, then click Restore configuration.
On a Fios Quantum Gateway G1100, open Advanced > Save & Restore. Under Restore Options, find Restore Factory Default. A complete reset erases customized settings; selecting Default Settings except current user settings preserves your network names and passwords. Select Restore Factory Default, choose Factory Default or Default Settings except current user settings, then click Restore configuration.
Reset an ASK ARC or WNC Internet Gateway
The ASK-NCM1100, WNC-CR200A, ARC-XCI55AX, ASK-NCQ1338 and ASK-NCQ1338FA share a browser reset path when they display the support-page interface. Sign into the gateway’s local administration interface and open Advanced > System > Factory Reset. Under Restore Options, locate Factory Default.
This factory reset removes customized settings. Select Factory Default, then select Restore configuration. Review the warning and click OK to confirm.
If your screen instead shows Default Settings and Restore, follow the alternate procedure below. That interface applies to ASK-NCM1100, WNC-CR200A and ASK-NCQ1338 or ASK-NCQ1338FA gateways with the redesigned interface.
Open Advanced > System > Factory Reset. A complete reset erases customized settings; selecting Default Settings except current user settings retains your network names and passwords. Select Default Settings or Default Settings except current user settings, then click Restore.
Reset an LVSKIHP or separate 5G Home Router
The LVSKIHP and the separate Verizon 5G Home Router use a different browser layout from the ASK, ARC and WNC gateways. Connect to the equipment and sign into its Admin WebGUI. On either device, start from Router Home and open System Settings.
On General Information, select Backup & Restore. Restoring factory defaults removes customized settings. Click Restore Factory Defaults to perform the reset.
Reset a Verizon DSL gateway
For a D-Link 2750B running Verizon firmware, open 192.168.1.1 and select Systems. Enter the administrator credentials and click Continue. These steps apply specifically to Verizon’s interface for that model.
A factory reset removes customized settings. Open Maintenance > Restore Factory Settings. Allow the gateway to restart after the reset.
On a Verizon Actiontec GT784WNV, open 192.168.1.1, enter the administrator credentials and click Continue. Open Utilities > Restore Defaults. Resetting all settings removes customized settings. Choose the control for all settings; the final control wording varies by firmware.
Frequently Asked Questions
Can I restore a saved configuration on a CR1000A?
Yes, provided the backup belongs to that specific router. Sign into the local administration interface and open Advanced > System > Factory Reset. Restoring a backup reapplies its saved settings and restarts the router. Select Recent backup, or select Load a backup file and use choose file to locate the saved configuration, then click Restore.
When should I use Reboot Router in the CR1000A or CR1000B browser settings?
Verizon reserves this browser restart procedure for use when its support team directs you to do so. Under that direction, sign into the local administration interface, open Advanced > System > Reboot Router and click Reboot Device. On the CR1000A, refresh the browser after the router restarts.
Can the Actiontec GT784WNV reset only some settings?
Yes, its Utilities > Restore Defaults menu offers controls for wireless settings, firewall settings or all settings. Resetting a category returns that category’s settings to their defaults. Choose the control for wireless settings or firewall settings if you want to reset only that category; the final control wording varies by firmware.
How do I restart the separate 5G Home Router LVR1 from its browser interface?
Sign into its Admin WebGUI and open the upper-right dropdown menu. Select Restart 5G Home Router. This path applies specifically to the LVR1 interface.