To pin a comment on TikTok LIVE, tap the comment during the broadcast and select the option to pin it as the creator or a moderator with comment permissions. TikTok keeps the pinned comment at the top briefly. You can also reach the mobile pin control through the viewer’s profile, while eligible TikTok Shop accounts have desktop options in LIVE Manager.
The short version
- Mobile app: Tap a LIVE comment and choose the option to pin that comment.
- Alternative route: Tap the viewer’s profile in chat, open the more options menu, then select the comment pin option.
- Moderator access: You need comment permissions, and US TikTok Shop hosts can enable a separate Pin comments permission.
- Pin duration: Mobile pins stay at the top briefly, while Japan’s TikTok Shop LIVE Manager specifies 58 seconds.
| Option | Who can use it | Where to start |
|---|---|---|
| Pin a mobile comment directly | LIVE creator or authorized moderator | The comment in LIVE chat |
| Open the mobile profile controls | LIVE creator or authorized moderator | The viewer’s profile in chat |
| Use US Shop LIVE Manager | Eligible merchant accounts and creators | The desktop Chat panel |
| Use Japan Shop LIVE Manager | Eligible TikTok Shop creators | The desktop activity or chat feed |
| Enable moderator pin access | US TikTok Shop LIVE host | Manage LIVE in the mobile app |
Pin a comment in the mobile app
During your LIVE, tap the comment you want to highlight, then select Pin this comment. You can use this control as the LIVE creator or a moderator granted comment permissions.
TikTok says the comment stays at the top briefly, so use it for a message you want viewers to notice at that moment. Do not expect the pin to remain for the entire broadcast.
Open the pin control through a viewer’s profile
Tap the viewer’s profile in the LIVE chat, tap the More ... button, then choose Pin this comment. This gives creators and authorized moderators another way to reach the comment controls.
Give a moderator permission to pin
For a US TikTok Shop shopping LIVE, you can enable a dedicated pin permission for an assigned moderator through the mobile app. Open Manage LIVE, open the shopping bag controls, then select More > Moderator. In Moderators, select Manage beside the account you want to authorize.
On Manage access, turn on Pin comments. Your moderator can then use the mobile comment controls to pin a message.
Pin from US TikTok Shop LIVE Manager
For a US shopping broadcast, open TikTok Shop LIVE Manager with an eligible merchant or creator account. Supported account types include merchant official accounts, marketing accounts, and eligible creators. During the active LIVE, locate the comment in the right-hand Chat panel and select pin comment.
Your comment pinned on desktop also appears on mobile. Use this route for an eligible TikTok Shop shopping LIVE.
Pin from Japan TikTok Shop LIVE Manager
For an eligible creator in Japan, log in to LIVE Manager with your TikTok Shop account. You can also enter through tiktok.com by selecting Creator Tools > LIVE Shopping. During the LIVE, find the comment in the activity or chat feed and select Pin Comment.
TikTok specifies a 58-second pin for Japan’s LIVE Manager, and your pin also appears on mobile. That timing applies to this shopping LIVE option; TikTok describes the mobile app’s pin duration only as brief.
Fix a missing pin option
First, check your role in the LIVE: you need to be the creator or a moderator with comment permissions. If you are an ordinary viewer, TikTok offers no current official pin control. Opening the viewer’s profile does not grant you permission to pin.
If you are an assigned moderator in a US TikTok Shop LIVE, ask the host to check that Pin comments is enabled on Manage access. If you already have permission but cannot reach the control by tapping the comment, try the viewer’s profile route.
If you are using a browser, check that you are in TikTok Shop LIVE Manager with an eligible account. Ordinary TikTok browser chat has no current official pin command, so use the mobile app’s comment controls when hosting or moderating a LIVE outside the supported shopping setup.
Frequently Asked Questions
Do you need to turn on Q&A before pinning a LIVE comment?
No, TikTok’s mobile pinning steps do not require Q&A. You can go directly from the comment or the viewer’s profile to the pin control.
Should you long press a TikTok LIVE comment to pin it?
Use a tap for TikTok’s current mobile method. You do not need to use a long press for that method.
Can you use these desktop steps in LIVE Studio, OBS, or TikTok Studio?
These desktop steps apply specifically to TikTok Shop LIVE Manager. TikTok’s LIVE comments help lists comment pinning as a TikTok app feature, so outside LIVE Manager, pin comments from the LIVE chat in the TikTok app.
Is pinning a product or coupon the same as pinning a comment?
No, product and coupon pins are separate features. Video overlays and automatic repeated-comment highlighting are also separate from comment pinning.
Is there a keyboard shortcut or phone setting for pinning comments?
TikTok’s official instructions pin comments from the LIVE chat rather than from a shortcut or setting. Tap the comment in the TikTok app, or select pin comment in the Chat panel of TikTok Shop LIVE Manager if your account is eligible.