To fix Chrome autofill not working, enable filling for the affected information, correct any missing or outdated saved details, and select the Chrome profile that contains them. Passwords, addresses, and payment cards have separate controls, so start with the category that fails. If those checks do not help, check extensions and updates before clearing browser data or resetting settings.
The short version
- Check the category: Enable address or payment filling and confirm that the information is saved.
- Check your profile: Select the profile or Google Account containing your saved details.
- Check password controls: Review Google Password Manager or your chosen autofill provider.
- Save cleanup for later: Check extensions and updates before clearing cookies or resetting Chrome.
| Fix | When to use it | Start here |
|---|---|---|
| Enable category filling | Addresses or cards do not fill | The category's saving and filling settings |
| Correct details and profile | Suggestions are missing or wrong | Saved entries and the selected profile |
| Repair password suggestions | Login fields do not fill | Google Password Manager |
| Select a mobile provider | Your phone uses the wrong autofill service | Android provider or iPhone system settings |
| Check payments and form recognition | A saved card or sensitive field fails | Card details, verification, and field suggestions |
| Check extensions | An extension supplies or interrupts filling | Manage extensions |
| Reload and update | The page or browser malfunctions | A reload without cached content, then updates |
| Clear cookies and cache | A website problem persists | Delete browsing data |
| Check restrictions and profile settings | Controls revert or earlier fixes fail | Management status, a fresh profile, then reset |
Turn on autofill for the affected information
On desktop Chrome, open More > Settings > Autofill and passwords > Addresses and more, then turn on Save and fill addresses. For cards, open Payment methods and turn on Save and fill payment methods. If your layout uses Contact info and Payments, select the corresponding category.
On Android, open More > Settings > Autofill and passwords, choose the information category, and enable its saving and filling setting. If the parent menu is labeled Passwords and autofill, open that instead.
On iPhone or iPad, open More > Settings > Autofill and passwords, then choose Contact info or Payments and enable its saving and filling setting. Return to the form, tap the relevant field, and tap the saved information. Tap Expand at the keyboard's upper right to find or edit saved information.
Check saved details and your Chrome profile
On a computer, open More > Passwords and autofill and select the relevant category. You can also open Profile picture > Passwords and autofill. Select Add if the information is missing. Available categories depend on rollout and region.
On Android, open the information category and tap Add to enter missing details. On iPhone or iPad, tap Add in Contact info to add missing contact information.
Editing an entry replaces its saved details with your corrections. On desktop, open the entry's More menu, select Edit, and correct the information. On Android, tap an entry, correct it, and tap Save. On iPhone or iPad, select a contact entry, tap Edit, correct it, and tap Done.
On desktop, select Profile, then choose the profile containing your saved information. If account-stored information is missing, select Profile > Sign in to Chrome, enter the credentials for the account containing it, and select Next. Local passwords can also exist without Chrome sign-in.
Sign in only through Google’s own app or website, and never share a code, password, or remote access with someone who contacts you. To review which information Chrome saves to your account on desktop, open More > Settings > You and Google, select your account name, and review the information categories.
Fix missing password suggestions
Click the password field on desktop to request suggestions. If the login is missing, open More > Passwords and autofill > Google Password Manager > Add. Enter the website, username, and password, then select Save.
Editing a saved login replaces the stored details you change. To correct an existing credential, select it under Passwords, choose Edit, make your corrections, and select Save.
For a login Chrome is not offering to save, open Settings inside Google Password Manager and turn on Offer to save passwords and passkeys. You can also enter the credentials on the website, select the address-bar Password icon, and select Save. Saving a login does not guarantee Chrome will recognize every login form.
Removing a site from the declined list removes its saved declined-site entry. If the affected site appears under Declined sites and apps in Password Manager's Settings, remove it to restore saving prompts.
On Android, add a missing login through More > Settings > Autofill and passwords > Google Password Manager > Add password. On iPhone or iPad, open More > Settings > Autofill and passwords > Password Manager > Add Password. Enter the website, username, and password, then tap Save.
Complete authentication when Chrome requests it. In desktop Google Password Manager > Settings, review Use Windows Hello when filling passwords on Windows or Use your screen lock when filling passwords on Mac. Available authentication depends on your device. If the missing behavior is automatic sign-in, turn on Sign in automatically there; that control applies to supported sites and identity services.
Select the right mobile autofill provider
On Android, configure your third-party autofill service in Android before selecting it in Chrome. Selecting another service replaces Google as Chrome's autofill source. Open Chrome's More > Settings > Autofill and passwords > Autofill settings, select Autofill with Google or Autofill using another service, then tap Restart Chrome. If a managed device prevents the change, ask your administrator about provider restrictions.
If you use 1Password on Android, unlock the app, select your account or collection picture, and open Settings > Autofill > Open Settings. Select 1Password and optionally select Show filling suggestions. Then return to Chrome, select Autofill using another service, and tap Restart Chrome.
On iPhone, system password and passkey filling has a separate control from Chrome's address and card settings. Open the device's Settings > General > Autofill & Passwords, then turn on Autofill Passwords & Passkeys. Under Autofill from, turn on Google Chrome and Google.
Check payment details and form recognition
For a missing desktop payment card, open Profile > Passwords and autofill > Payment methods and select Add. Click the payment field to inspect its suggestions. If the card is saved but nothing appears, Chrome may not recognize that field, and the site owner may need to fix the form.
Editing a Wallet card changes its saved information, and account changes can appear on other signed-in devices. For an outdated Wallet card, select More > Edit in Google Wallet and correct its information there.
If Chrome displays Login not secure or Payment not secure, use a secure version of the website. Do not bypass the warning to force autofill.
On desktop, open Settings > Autofill and passwords > Payment methods and review Verify it's you to autofill payment methods and Save security codes. Set up a device screen lock if verification is unavailable. Turning off routine verification does not eliminate every security check.
Saving a replacement security code updates the stored code for that card. If the saved code is outdated, enter the new code at checkout and select Save when prompted.
Chrome can also request screen-lock, fingerprint, face, or PIN verification before filling sensitive information. Complete the requested verification to continue. Its desktop control is under More > Settings > Autofill and passwords > Autofill settings > Verify it’s you when filling sensitive info.
Where available on desktop, sign in to Chrome and open More > Settings > Autofill and passwords > Autofill settings, then turn on Smarter form understanding. This can help with form recognition, but not every form is compatible.
Check extensions that affect autofill
To investigate a possible desktop extension conflict, open More > Extensions > Manage extensions. Turn a suspected extension off and retry the form. Treat the extension as a possible cause only if changing its state changes the result.
If your autofill comes from a password-manager extension, open its Details. Review Allow this extension to read and change all your data on websites you visit and permit the affected site. For a corrupted extension, select Repair, then confirm Repair extension.
If you intentionally use your password-manager extension in Incognito, enable Allow in incognito in its details. That permission determines whether the extension can run in the Incognito window where you need it.
Reload the form and update Chrome
Reload a malfunctioning desktop form without cached content by pressing Ctrl + Shift + R on Windows or Linux, or Command + Shift + R on Mac. Retry the form after it reloads. This is general page troubleshooting, so it may not resolve a problem with saved information or autofill settings.
On Windows or Mac, open More > Help > About Google Chrome and let the update check finish. Select Relaunch when offered; on Linux, use your distribution's package manager. For update controls, you can also manage automatic updates in Chrome.
On Android 10 or later, open the Play Store, select your profile icon, and open Manage apps & device. Under Updates available, find Chrome and tap Update.
On iPhone or iPad running iOS 18 or later, open App Store > Profile > Available Updates, find Chrome, and tap Update. Enter your Apple ID password if requested.
On a supported Chromebook receiving updates, select the time, then open Settings > About ChromeOS > Check for updates. After the update downloads, select Restart in the update notification.
Clear cookies and cached files carefully
Clearing cookies and cached files deletes that website data and can sign you out of websites. On desktop, open More > Delete browsing data and choose the time range. Select Cookies and other site data and Cached images and files, leave unrelated categories unselected, then select Delete data.
Keep Autofill form data unselected when troubleshooting missing suggestions. Deleting that category removes local autofill entries and does not recover missing information. Cookie and cache cleanup addresses website state, so retry the affected form afterward.
Check restrictions before resetting Chrome
If controls are disabled or settings keep reverting, open More and look for Managed by your organization. On a managed installation, ask your administrator about blocked autofill categories or providers. The administrator may need to review restrictions for the affected website.
For a persistent desktop problem, select Profile > Add Chrome profile. Set up the profile, sign in to the intended account if needed, and try the affected form. Keep your original profile until its local information is accounted for; comparing the profiles can help narrow down the problem.
Resetting Chrome resets settings, extensions, and site state, while saved bookmarks and passwords remain. If you proceed, open More > Settings > Reset settings > Restore settings to their original defaults, then select Reset settings. This resets browser settings generally rather than targeting autofill alone.
Frequently Asked Questions
How can you save local autofill information to your Google Account?
Sign in to Chrome on your computer. Then select Profile > Save x items in Account, where x is the displayed item count. Choose the information you want to upload and select Save in account.
Why are SMS verification codes not filling in Chrome on Android?
On supported Android devices, check the Google services settings separately from Chrome. Open Android Settings, select your Google Account, then open All services > Verification codes by SMS. Turn on Autofill codes in apps and sites and Autofill codes in your default browser, then tap the code prompt when offered.
Why are Gmail details missing from enhanced autofill?
Google is gradually rolling out Gmail-based enhanced autofill in the US to eligible Gemini in Chrome users aged 18 or older who have opted into Gemini Personal Intelligence. Missing Gmail suggestions may reflect feature availability. On an eligible desktop account, open More > Settings > Autofill and passwords > Enhanced autofill and turn on Find and fill with Gemini. On iPhone or iPad, open Autofill settings before Enhanced autofill.
Can Chrome fill a loyalty card number?
Desktop Chrome can fill supported loyalty cards stored in Google Wallet when you are signed in and have enabled Save and fill payment methods. Click the loyalty-number field and select a suggestion, or select Loyalty cards from the dropdown. Open Loyalty cards > Manage loyalty cards to manage the entries.
How do you select a missing 1Password login on Android?
With 1Password configured as Chrome's autofill provider, tap the username or password field and select Open 1Password. Search for the saved login and select it. For a two-stage login, select the item again when you reach the password stage.
Is there a keyboard shortcut for Bitwarden autofill in Chrome?
With the Bitwarden Chrome extension, focus the first login field and press Ctrl + Shift + L on Windows or Linux, or Command + Shift + L on Mac. Unlock Bitwarden if requested, and repeat the shortcut to cycle through matching logins. This shortcut belongs to Bitwarden, rather than Chrome's built-in autofill.