To fix a Roku TV not connecting to WiFi, press Home and open Settings > Network > Set up connection > Wireless, select your network, enter its password, and choose Connect. If it still fails, restart the TV and router before resetting the saved network connection.
The short version
- Check the network name and password first.
- Restart the TV, router, and modem before using a reset.
- Use the connection check to separate weak Wi-Fi from missing internet access.
- Try Ethernet or a phone hotspot to narrow down the cause.
- Save factory reset and Recovery Mode for the last steps.
| Method | What it does | Time | Use it when |
|---|---|---|---|
| Reconnect and check | Checks credentials and connection | A few minutes | Setup or connection fails |
| Restart everything | Restarts TV and networking equipment | A few minutes | A working connection stopped |
| Improve signal and router settings | Reduces interference and channel problems | 10 to 15 minutes | Signal is weak or network is missing |
| Reset the network connection | Clears saved Wi-Fi details | A few minutes | Reconnecting still fails |
| Try another connection | Checks Ethernet, hotspot, or public Wi-Fi | 5 to 10 minutes | You need to isolate the home network |
| Update software | Installs available Roku updates | A few minutes to start | You have temporary internet or USB access |
| Factory reset | Erases settings and starts setup again | A few minutes to start | Earlier fixes fail on a working network |
| Recovery Mode | Reinstalls Roku software | Under a minute to enter | The TV loops or stays on its logo |
Reconnect to WiFi and check the connection
Reconnect with the current network password
Start here if you changed routers, changed the password, or cannot finish setup. On the remote, press Home, then open Settings > Network > Set up connection and choose Wireless. Select your network name, enter the Wi-Fi password, and choose Connect.
If the network is missing, choose Scan again. Compare the network name with the one used by your phone or computer, rather than picking a nearby network with a similar name. Use the same wireless password that connects your other devices, with uppercase and lowercase letters entered exactly.
Select Show password on the password screen to check your entry. The router label may show its default password, but that will not help if the password has been changed. If you do not know the current password, ask the person who set up the network or your internet provider.
Check the connection results
Once connected, open Settings > Network > Check connection. Roku checks both the local network and internet access, with a green check beside each successful test. A red X for the wireless connection means the TV cannot reach the router, while a successful network test without internet access points you toward the router or internet service.
If the connection passes but a single app will not load, try a video in another app. Continue with network troubleshooting when the connection test fails or several apps have the same problem. This check helps you choose the next step before erasing any settings.
Restart the TV and networking equipment
Press Home and open Settings > System > Power > System restart. If there is no Power submenu, choose System restart directly under System. A system restart keeps your settings and is different from pressing the TV's power button.
If the menus are frozen, unplug the TV's power cord for at least 10 seconds, then plug it back in. For a TV that repeatedly restarts or stays on its logo, use a 60 second power disconnect before moving to the recovery steps. These are different troubleshooting situations, so use the longer wait for a startup loop.
Unplug the router and modem, wait 10 seconds, and reconnect their power. If you have a single gateway that combines both functions, unplug that device instead. Wait for the equipment to restart before reconnecting the Roku TV.
Use a phone or computer on the same Wi-Fi to open a public website. If that device also cannot get online, contact your internet provider rather than factory resetting the TV. If it works, return to the Roku connection check and continue with the TV's signal and saved connection.
Improve the signal and check router settings
Improve placement and reduce interference
Open Settings > Network > About and look at Signal strength. A Poor or Fair result calls for placement changes; Good and Excellent are stronger results. Move the router closer to the TV where practical, and reduce walls, cabinets, or large furniture between them.
Keep the router out of an enclosed cabinet and try placing it higher. Adjust its antennas if it has them, and move it away from microwaves, cordless phones, and baby monitors. Run Check connection again after changing placement so you can compare the result.
Check Wi-Fi bands and router channels
Pause large downloads or streaming on other devices if the TV connects but playback buffers. If both the TV and router support 5 GHz, enable that band on the router and try it from Roku's Wireless network list. A mesh router may combine 2.4 GHz and 5 GHz under one network name.
If a supported 5 GHz network is missing, try a non-DFS router channel in the ranges 36 through 48 or 149 through 165. For 2.4 GHz in North America, try channel 1, 6, or 11 instead of automatic channel selection. Save or apply the router changes and restart it before checking Roku again.
Router menus differ, so use the router's manual or ask its maker or your internet provider for help changing channels. On a managed apartment, hotel, or dorm network, ask the administrator for help with access restrictions. Avoid treating an IP address alone as proof that streaming should work.
Reset the saved network connection
Try a network reset if reconnecting, restarting, and improving the signal have not helped. This removes the saved Wi-Fi network information and password, then restarts the TV. It keeps the other TV settings and the link to your Roku account, so it is a narrower step than a factory reset.
Press Home and open Settings > System > Advanced system settings > Network connection reset. Select Reset connection and let the TV restart. Have the current network name and Wi-Fi password ready before you begin.
After the restart, return to Settings > Network > Set up connection > Wireless. Select your network, enter the password, and choose Connect again. Run Check connection after reconnecting to see whether both network and internet access now pass.
Try another connection path
Try a phone hotspot
A different network helps narrow down the problem before you erase the TV. Turn on your phone's hotspot, then use Settings > Network > Set up connection > Wireless on the TV. Select the hotspot name, enter its password, and choose Connect; use Scan again if it is missing.
If Roku connects there, focus your next checks on the home network. Hotspots use mobile data, and streaming or software downloads can consume a lot of it. Check your data allowance before using the hotspot for an extended session.
Connect through Ethernet
If your TV has an Ethernet port, connect a cable from that port to the router or modem. On Roku, open Settings > Network > Set up connection and select Wired. Successful streaming over Ethernet points you back toward the Wi-Fi connection.
Use Hotel and Dorm Connect
Hotel and dorm networks may require a browser sign-in through Hotel & Dorm Connect on supported devices. Start with an activated Roku device and a phone or computer with Wi-Fi and a browser. Roku documents Settings > Network > Set up new wireless connection for this route.
Choose the hotel or dorm network, using Scan again if necessary. After connecting, select the option identifying your location as a hotel or college dorm, then follow the TV's authentication instructions on your phone or computer. If authentication times out, choose Try again; after it succeeds, the network status should read Connected.
Update the Roku TV software
Update with an internet connection
If Ethernet or a hotspot gets the TV online, press Home and open Settings > System > Software update. Select Check Now to look for software and app updates. Roku downloads and installs available updates, then reboots when finished.
If you still see Can't run app or Insufficient memory after restoring the connection, removing unused apps can free storage. Follow the steps for removing apps from your Roku if that is the remaining problem. Use this branch for app or storage errors rather than a failed wireless connection.
Update an unconnected TV with USB
Roku's USB instructions assume an unactivated TV where you chose Connect to the internet later during setup. Some Roku TV systems require an internet connection to finish setup, so this option is not universal. You need a computer and a standard USB 2.0 flash drive with at least 256 MB of storage.
On the computer, open tvupdate.roku.com and choose the TV brand. Enter the TV's Hardware ID and Serial Number, found under Settings > System > About. Select Download Software, then copy update.roku directly onto the USB drive, outside any subfolder.
Insert the drive into the TV and open Settings > System > System update, then choose the option indicating that you cannot connect. Enter the TV's 12-digit code on the computer, then enter the computer's 6-digit code on the TV. The TV starts the update and restarts when it finishes, after which you can remove the drive.
If the TV cannot open the update file, its USB format may not be recognized. Use Roku's USB update instructions for the formatting steps and code screens. Formatting erases the drive, so keep any files you need elsewhere before doing it.
Factory reset only after the earlier checks
Reset from the TV menus
A factory reset erases preferences, unlinks the Roku account, and removes apps and account information. Have your Roku account details, Wi-Fi password, app sign-ins, and any parental control PIN ready. You must complete Guided Setup again before streaming, so first investigate a network that also fails on other devices.
Press Home and open Settings > System > Advanced system settings > Factory reset. Choose Factory reset everything and follow the on-screen confirmation instructions. After the reset, reconnect to Wi-Fi during setup and sign back into your apps.
Use the physical controls for your model
If the screen is black and you cannot reach the menus, follow the model steps for resetting a Roku TV with a black screen. Physical reset controls depend on the TV model. On Roku Pro Series TVs, hold Power and Find My Remote on the side for 12 seconds.
Newer Roku Plus Series TVs use Power and Find My Remote on the back for 12 seconds. Plus and Select models with a pinhole Reset button use a 12 second hold; Select HD or 4K models without that button use Power and Find My Remote for 12 seconds. For a TV from another manufacturer, check its model instructions before using a button combination.
Use Recovery Mode for a TV stuck during startup
Save Recovery Mode for repeated restarts, a TV stuck on its logo, or a loop during setup after Wi-Fi or sign-in. It clears data and reinstalls the Roku software. Use it after the restart and factory reset options fail, rather than starting here for an ordinary password error.
On a supported TV with a Reset button, find it on the back or bottom. Hold it for at least 20 seconds, then release when the TV restarts and shows Recovery Mode. If the screen has not appeared after about 30 seconds, contact Roku or the TV manufacturer because the TV may not support this mode or may need service.
Select your language, choose Wireless, and connect to Wi-Fi. Select Update now to download and reinstall the software, then complete setup after the TV restarts. Roku Pro Series TVs have no Reset button, so the button procedure above does not apply to them.
If Recovery Mode rejects a password with special symbols such as $, try a mobile hotspot or change the router's Wi-Fi password. If it cannot connect, use the USB route in Roku's Recovery Mode instructions. If the TV still loops after reinstalling, contact Roku or the TV manufacturer for repair help.
Frequently Asked Questions
Which Roku Wi-Fi error codes point to signal problems?
Codes 14.20, 14.62, 14.64, 016, and 017 indicate weak Wi-Fi signal. Start with placement and restarts, then check the connection again. Error 018 means slow internet, so check network traffic and the router as well.
Can I use the Roku mobile app if my Roku TV is offline?
Your phone or tablet and Roku TV must be on the same local network. The TV can connect through Wi-Fi or Ethernet. If the TV is disconnected from that network, use a physical remote to reconnect it.
What should I do if Roku setup shows error code 011?
Wait a few minutes and select Try again. This code means the software update could not reach Roku's update server. If the TV reports losing its internet connection, follow the on-screen prompts to reconnect to your home network.
Should I use a USB Ethernet adapter with a Roku TV?
Use the TV's built-in Ethernet port if it has one. Roku's USB Ethernet compatibility list covers specific streaming players and audio devices, and does not list Roku TVs. Do not assume that an adapter supported by a separate player will work on your TV.
Why does the TV reject the correct Wi-Fi password?
Check the network name and password letter case, then restart the TV and router. If it still fails, reset the saved network connection and enter the details again. In Recovery Mode specifically, Roku documents trouble with some passwords containing special symbols.
Does a network reset erase my Roku apps?
A network connection reset removes wireless connection information and restarts the TV while keeping its other settings and Roku account association. You must reconnect to Wi-Fi afterward. A factory reset is the step that removes apps and account information.