On a CR1000A or CR1000B, find the default administrator password on the rear label under Network Settings Password; on a G3100, look for Admin Password on its rear label. This administrator password opens the router settings and is separate from the Wi-Fi password. The printed administrator password works only while that default remains unchanged.
Your router login also differs from the account login you use when you open My Verizon. Sign in only through Verizon’s own app or website, and never share a code, password, or remote access with someone who contacts you.
The short version
- Start with the label: Read the administrator password for your specific router model.
- Connect first: Join the router’s network before opening its local login address.
- Use the right credential: Wi-Fi passwords and Verizon account passwords serve different purposes from router administrator passwords.
- Reset only when necessary: A factory reset restores default credentials and erases customized settings.
| Place or method | What it provides | Applies to |
|---|---|---|
| Rear router label | Default administrator password | CR1000A, CR1000B and G3100 |
| Access point rear label | Administrator password and address | CHR30A |
| Local browser login | Access to router settings | CR1000 series |
| G3100 first setup | Login with the label password | G3100 first-time interface |
| CR1000 first setup | Login with the label password | CR1000A and CR1000B |
myfiosgateway.com | Alternate local login address | G3100, CR1000A and CR1000B |
| Router hardware reset | Restored default credentials | General Fios reset procedure, including CR1000A and CR1000B |
| Access point reset pinhole | Restored default credentials | CHR30A |
| Administrator interface reset | Restored factory settings | Signed-in CR1000A and CHR30A |
| Administrator password settings | A replacement administrator password | Signed-in CR1000A and CHR30A |
| Wi-Fi label or QR code | Default Wi-Fi access | G3100, CR1000A, CR1000B and CHR30A |
| Verizon Home password display | Wi-Fi credentials | CHR30A |
| Verizon Home sharing | Current Wi-Fi access | Eligible linked Fios equipment |
| App named My Verizon | Current Wi-Fi details | CHR30A, Quantum Gateway and Fios Advanced routers |
| Website named My Verizon | Current Wi-Fi details | CHR30A, Quantum Gateway and Fios Advanced routers |
| Fios TV menu | Wi-Fi credentials | Fios TV subscribers with a set-top box containing the credentials menu |
| Download the app named My Verizon | Account-based Wi-Fi tools | Android and iPhone |
| Verizon Home download | Wi-Fi tools for eligible equipment | Android and iPhone |
Read the administrator password on your router
Inspect the back of your CR1000A, CR1000B or G3100 and locate the administrator credential. On the CR1000 models, read Network Settings Password; on the G3100, read Admin Password. If the login screen requests a username, enter admin. For a G1100, inspect the side label for Administrator Password. Connect to the gateway and open myfiosgateway.com or https://192.168.1.1, then enter the printed password in Admin Password and click Next during first-time setup.
For a CHR30A Wi-Fi Access Point used as your Fios router, inspect the rear label, including beneath its peel-off layer. Look for Admin Password and Admin URL. Use the administrator credential rather than the separately printed Wi-Fi password.
Connect to the router network
For a CR1000-series router, connect your computer, phone or tablet using Wi-Fi or Ethernet before opening its settings. For Wi-Fi on a G3100, CR1000A, CR1000B or CHR30A, read Wi-Fi Name and Wi-Fi Password on the rear label and connect to that network. Those factory Wi-Fi details work only while they remain unchanged.
On supported devices, scan the label’s Wi-Fi QR code with a compatible camera or QR reader to join without typing the password. That code provides Wi-Fi access, not a way around the administrator login.
Open the local router login
For a CR1000-series router, open http://mynetworksettings.com or 192.168.1.1 in your browser while connected to the router. Enter the rear-label Network Settings Password, then click Log In. If you previously replaced that password, enter your changed administrator password instead.
When you log in to 192.168.1.1 admin, use the router’s own credentials. Your Fios account password belongs to the account-based tools rather than this CR1000 local login.
On a CHR30A, connect to the device’s network and open mynetworksettings.com or https://192.168.1.1. At Log in to network settings, enter the printed Admin Password and click Login.
Follow the first setup screen for your model
During first-time G3100 setup, connect to the router and open mynetworksettings.com or https://192.168.1.1. At Step 1: Please log in to your router, enter the administrator password from the rear label. Click Continue to proceed.
For first-time CR1000A or CR1000B setup, connect to the router, open either address and enter the rear-label Network Settings Password. On the CR1000A, this screen is named Log in to Network Settings. Click Continue; subsequent login screens may use Log In.
Verizon also lists myfiosgateway.com as a local address for the G3100, CR1000A and CR1000B. You can open that address while connected to the router, or use 192.168.1.1. If a username is requested, enter admin with the unique administrator password from the rear label, provided the default remains unchanged.
Handle a changed administrator password
A changed administrator password replaces the printed default for signing in. Use that changed password when opening the router settings. If you have forgotten it, a factory reset restores the default credentials but also removes customized settings.
With an administrator session already accessible on a CR1000A or CHR30A, you can set a replacement password in the interface. This replaces the administrator credential; it does not reveal the original factory password. Open Advanced > System > System Settings, then set a new password in User Settings.
Restore defaults only if you need to
A factory reset erases customized network settings and the changed administrator password. For Verizon’s general Fios router reset procedure, including the CR1000A and CR1000B, leave the router powered on and use a paperclip to hold the rear Reset button for 15 seconds. Allow the router to restart, then sign in with the default credentials on its label.
Resetting a CHR30A replaces its customized settings. For this model, Verizon’s instructions use a paperclip on the rear reset pinhole, but its CHR30A support page and user guide give different hold times. After the reset, use the printed default credentials.
An interface reset on a CR1000A or CHR30A erases custom settings and restarts the device with its default credentials. With an administrator session already accessible, open Advanced > System > Factory Reset, select Default Settings, then click Restore. This option requires access to the settings and cannot get you past a locked login screen.
Use the reset procedure for your exact model rather than applying one button-hold duration to every device. If your login problem remains unresolved, seek help through Verizon’s official support.
Find or share your Wi Fi password in Verizon Home
If your goal is joining the wireless network, use the Wi-Fi credential tools instead of looking for an administrator password. For a CHR30A, open Verizon Home and sign in with your Fios account credentials. Tap Network > Wi-Fi management > Show to display the Wi-Fi credentials.
To get Verizon Home, open Verizon’s Home app download options, then open How do I get the Verizon Home app?. Follow the Google Play link for Android or Apple’s App Store link for iPhone, then sign in with your Fios account credentials. Availability depends on eligible equipment.
To share current Wi-Fi access for eligible equipment, open Verizon Home and find Home Screen. Under Quick actions, tap Share Wi-Fi. Under Primary, tap Share Wi-Fi or have the other device scan the displayed QR code.
Find your Wi Fi details through your Verizon account
Open My Verizon and sign in to view Wi-Fi details for supported equipment. For a CHR30A, tap Home > Internet management. For Fios Quantum Gateway and Fios Advanced routers, tap Internet, then select My Networks and read the password beneath the network name.
To get the app, open Verizon’s official app download page. Follow its Google Play Store link for Android or Apple’s App Store link for iPhone, then sign in with your Fios account credentials.
For website access with a CHR30A, open My Verizon, sign in and select Manage my equipment. For Fios Quantum Gateway and Fios Advanced routers, sign in, hover over Services and select Internet. Read the password beneath the network name under My Network.
These account-based routes display current Wi-Fi details, which may differ from the factory credentials on the label. Use them for wireless access, while keeping the router administrator credential separate.
Frequently Asked Questions
Can you view your Wi-Fi password on Fios TV?
Yes, if you subscribe to Fios TV and your set-top box contains the credentials menu. Using the remote, select Menu > Customer Support > Internet, then select My Wireless Network > Wi-fi Credentials. This displays Wi-Fi credentials rather than the administrator password.
Should you follow instructions for Verizon’s older Fios app?
Open My Verizon instead of following old instructions for the app named My Fios. Verizon transitioned between these apps on November 29, 2023.
Do you need a companion app to find the default administrator password?
No, you can read the default administrator password from the hardware label without installing an app. A companion app is also unnecessary for local browser login.
Where can you manage unsuccessful login limits?
On a CR1000A or CHR30A with an accessible administrator session, open Advanced > System > System Settings. The User Settings section controls unsuccessful-login limits as well as the administrator password.