Connect your laptop to the hotel’s confirmed Wi-Fi network, then open a browser and complete the hotel’s sign-in process. If the sign-in page does not open, retry portal detection before changing your laptop’s network settings. The Windows steps below use Windows 11 menus.
The short version
- Start with sign-in: Joining hotel Wi-Fi can still leave you needing to complete a browser sign-in page.
- Check another device: If a phone and laptop both fail on the same network, ask hotel staff to check access and internet availability.
- Reconnect: Forgetting the hotel network removes its saved connection information, so you will need to join it again.
- Get online another way: Use a supported phone hotspot or a working hotel Ethernet connection.
| Fix | When to try it | Where it applies |
|---|---|---|
| Check another device | You need to distinguish a laptop problem from a hotel problem | Any laptop |
| Enable Wi-Fi and join the confirmed network | You are disconnected or on the wrong network | Windows 11, Mac, Chromebook and Ubuntu |
| Turn off airplane mode | Wireless connections are disabled | Windows 11 |
| Move within range | The network is missing or weak | Ubuntu |
| Try the other frequency band | The hotel advertises separate bands | Windows 11 with compatible hardware |
| Retry automatic portal detection | The sign-in tab does not appear | Desktop Firefox |
| Open an HTTP page | The sign-in page is missing | Chromebook |
| Retry in a private window | The HTTP page does not trigger sign-in | Chromebook where policy permits |
| Enter the property’s login address | The portal does not open automatically | Participating Marriott networks |
| Temporarily disconnect a VPN or proxy | The connection interferes with portal access | Firefox; VPN troubleshooting on Marriott networks |
| Open a blocked pop-up | Chrome blocks the sign-in window | Desktop Chrome |
| Disable a suspected extension | An extension may block sign-in | Desktop Chrome and ChromeOS |
| Allow portal cookies | The portal requires third-party cookies | Desktop Chrome |
| Check custom Secure DNS | The portal reports a lookup error | Chrome and ChromeOS |
| Forget and reconnect | The saved connection keeps failing | Windows 11, Mac and Chromebook |
| Turn off automatic joining | Your Mac keeps choosing another network | Current macOS |
| Run the network troubleshooter | Only your laptop fails to connect | Windows 11 |
| Review Wi-Fi Recommendations | Suggested fixes appear in the Wi-Fi menu | Eligible Mac networks |
| Run Wireless Diagnostics | Your Mac still cannot connect | Current macOS |
| Run Connectivity tests | You need diagnostics to share with support | Chromebook |
| Restore automatic IP assignment | Manual settings remain from another network | Windows 11 |
| Renew the DHCP lease | You need to refresh the assigned address | Mac using DHCP |
| Adjust Private Relay for the network | The hotel network is incompatible | Mac with iCloud+ Private Relay |
| Use an iPhone hotspot | You need an alternative connection | Wi-Fi laptops and an eligible cellular plan |
| Use a Pixel hotspot | You need an alternative connection | Wi-Fi laptops and supported Pixel service |
| Enable hotspot compatibility | Your laptop cannot join the iPhone hotspot | iPhone 12 and later |
| Use hotel Ethernet | The hotel provides working wired guest internet | Mac with compatible Ethernet hardware |
| Reset networking | Simpler laptop fixes have failed | Windows 11 |
Check the hotel network and your WiFi connection
Confirm the hotel’s network name and any required network password with staff. Try that same network on a phone or another laptop. If neither device gets online, ask hotel staff or the network operator to check internet availability and access requirements.
On Windows 11, select the taskbar network controls, turn on Wi-Fi, choose the hotel network, and select Connect. Enter the hotel-provided password when required. If airplane mode is on, open Settings > Network & internet > Airplane mode, turn it off, then check that Wi-Fi is enabled separately.
On a Mac, open the Wi-Fi menu in the menu bar and choose the hotel network. Enter its network password if requested, then complete the property’s browser sign-in. On a Chromebook, select the time, choose Not Connected, turn on Wi-Fi, select the hotel network, and choose Connect after entering any required password. Open the browser sign-in prompt.
On Ubuntu, open the system menu at the top right, select Wi-Fi, choose the hotel network, and click Connect after entering its password if required. If the network is absent or you need to fix a weak Wi-Fi signal, move within range. On Windows 11 with compatible hardware, try the hotel’s other 2.4 GHz or 5 GHz network when the hotel advertises them separately.
Bring up the hotel sign in page
With Firefox on your laptop, open the browser after joining the hotel network and use the sign-in tab it opens. If that tab does not appear, visit a website, disconnect and reconnect to the network, or restart your laptop. Complete the property’s sign-in process once the page opens; its agreement text and buttons vary by hotel.
On a Chromebook, open the browser and visit an address beginning with http:// to trigger the sign-in page. If that fails, press Ctrl + Shift + N to open a private window, then visit an http:// address again. If administrator policy blocks private browsing on a managed Chromebook, ask your administrator to check captive portal detection.
At a participating Marriott property, enter marriottwifi.com in your browser while connected to the hotel’s Wi-Fi. That address is specific to participating Marriott networks, so use the property’s own sign-in process at other hotels.
If you use Firefox with a VPN or proxy, temporarily disconnect it using its own controls, reconnect to hotel Wi-Fi, and complete browser sign-in. Restore the VPN or proxy afterward. Marriott also recommends temporarily disconnecting a VPN when troubleshooting its hotel connection.
Fix a sign in page that gets stuck
When Chrome blocks a hotel sign-in pop-up, click the pop-up blocked icon in the address bar, then click the blocked window’s link. To disable the pop-up blocker for that portal persistently, select Always allow pop-ups and redirects from [site], where the site is the actual portal address, then select Done.
To check a suspected Chrome extension, open More > Extensions > Manage extensions, turn off the extension, and retry the portal. Policy-installed extensions may be locked; if you cannot change one, continue with the other portal checks.
For a portal that depends on third-party cookies, open Chrome’s More > Settings > Privacy and security > Third-party cookies. Under Sites allowed to use third-party cookies, select Add, enter the portal address, then select Add again. Make this change only for a portal that needs those cookies.
If the portal reports a lookup error and you use custom Secure DNS in Chrome, open More > Settings > Privacy and security > Security. Under Advanced, turn off Use secure DNS and retry. On a Chromebook, select Manage secure DNS in ChromeOS settings, then change Use secure connections to look up sites; this check is specific to lookup problems.
Forget the saved hotel network and reconnect
Forgetting the hotel network removes its saved connection information. On Windows 11, open Settings > Network & internet > Wi-Fi > Manage known networks, select the hotel network, and choose Forget. Reconnect to the hotel network afterward.
On a Mac, forgetting the network removes its saved connection information. Open the Apple menu > System Settings > Wi-Fi > Advanced, open More Options beside the hotel network, choose Remove From List, then click Forget. Join the network again and retry sign-in. If a managed network restricts removal, continue with Wireless Diagnostics instead.
On a Chromebook, forgetting the network removes its saved connection information. Select the time, then open Settings > Network > Wi-Fi > Known networks. Beside the hotel network, select More > Forget, then rejoin.
If your Mac keeps joining a different saved network, you can keep that network saved while stopping automatic connections. Open Apple menu > System Settings > Wi-Fi > Advanced, open More Options beside the unwanted network, and turn off Auto-Join. Disconnect, then select the intended hotel network.
Run your laptop’s network diagnostics
If another device works on the same hotel network but your laptop still fails, run the laptop’s built-in diagnostics. On Windows 11, open Get Help and run the Network and Internet troubleshooter.
On a Mac, open Wi-Fi in Control Center or the menu bar. If Wi-Fi Recommendations appears, select it and review the suggested fixes. Otherwise, hold Option while clicking Wi-Fi, then select Open Wireless Diagnostics.
On a Chromebook, select the time and open Settings > About ChromeOS > Diagnostics. Review Connectivity, where tests run automatically. Select Save test details to give support the results.
Check the laptop’s network address settings
If your Windows 11 laptop still has manually configured IP settings from another network, restore automatic assignment for the hotel connection. Open Settings > Network & internet > Wi-Fi > Manage known networks and select the hotel network. Beside IP assignment, select Edit; under Edit IP settings, choose Automatic (DHCP), then select Save.
On a Mac using DHCP, renew the assigned address without restarting. Open Apple menu > System Settings > Network > Wi-Fi > Details > TCP/IP, select Renew DHCP Lease, then click OK.
For a Mac with iCloud+ Private Relay enabled, an incompatible hotel network may need a separate compatibility change. Open Apple menu > System Settings > Network > Wi-Fi, select Details beside the connected network, and turn off Limit IP address tracking. Restore it when appropriate.
Get online with a hotspot or Ethernet
With an iPhone and a carrier plan supporting Personal Hotspot, open Settings > Personal Hotspot, or Settings > Cellular > Personal Hotspot. Turn on Allow Others to Join and keep that screen open. On your laptop, join the iPhone’s Wi-Fi name using the displayed hotspot password.
On a current Pixel, turn off Data Saver first if it is enabled. Open Settings > Network & internet > Hotspot & tethering > Wi-Fi hotspot, turn on Wi-Fi hotspot, and connect the laptop using its name and password. Carrier restrictions may apply.
If you need to fix a laptop hotspot connection with an iPhone 12 or later, try its compatibility setting. Turning it on may reduce hotspot performance and security. On the iPhone, open Settings > Personal Hotspot, turn on Maximize Compatibility, then reconnect the laptop.
Hotel Ethernet is another option when staff confirm that the socket provides guest internet. On a Mac, connect the working Ethernet connection to the laptop’s Ethernet port or a compatible USB Ethernet adapter. Open a browser afterward, because wired hotel connections can also require portal sign-in.
Reset Windows networking only after simpler fixes fail
A Windows network reset may leave VPN configuration needing restoration. On Windows 11, open Settings > Network & internet > Advanced network settings > Network reset, then select Reset now. Select Yes and restart.
If the connection still fails, give hotel staff the results of your other-device check and any saved diagnostic details. Ask them to check the network’s internet availability and access requirements. Use a working hotspot or Ethernet connection while the hotel investigates.
Frequently Asked Questions
Can a Pixel share hotel Wi-Fi with a laptop?
Yes, Pixel 3 and later can share a Wi-Fi connection. Connect and authenticate the Pixel on hotel Wi-Fi, then turn on Wi-Fi hotspot under Settings > Network & internet > Hotspot & tethering. Connect your laptop to that hotspot; success still depends on the hotel’s access rules.
Can a Mac connect to an iPhone hotspot without entering a password?
Yes, compatible Macs and iPhones can use Instant Hotspot when they are nearby, have Wi-Fi and Bluetooth enabled, and are signed in to the same Apple Account. Open Wi-Fi from your Mac’s menu bar or Control Center and select the iPhone. Configured Family Sharing members can also use this feature.
Where can you find a Chromebook’s network address for hotel support?
Select the time, select your Wi-Fi network, then open Information. The MAC address is labeled Wi-Fi. Supply the requested address to hotel support when the hotel registers devices by network address.
Can an incorrect Mac clock be part of a Wi-Fi problem?
Yes, Apple includes checking your date and time in its Wi-Fi troubleshooting steps. Open System Settings > General > Date & Time and turn on Set time and date automatically. For automatic time-zone selection, turn on Set time zone automatically using your current location.