Updated 11:45 p.m. Eastern on November 11, 2026
Zoom says the incident affecting outbound SMS messages for a subset of users in the US region has been resolved and affected services have been restored.
What is affected
The degradation affected outbound SMS messages for a subset of US users; inbound SMS remained operational and unaffected.
Official update timeline
We are currently investigating a service degradation affecting outbound SMS messages for a subset of users in the US region. Inbound SMS remains operational and unaffected.
Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.
Thank you for your patience.
We are continuing to work on a fix for this issue.
We are continuing to work with our underlying carrier for the service degradation affecting outbound SMS messages for a subset of users in the US region.
We will keep you informed with timely updates as progress is made.
The service degradation affecting outbound SMS messages for a subset of users in the US region has been successfully resolved by our underlying carrier.
We will continue to monitor the situation closely and keep you informed of any further developments.
This incident has been resolved and the affected services have been restored.
