Updated 2:56 a.m. Eastern on October 17, 2026
Zoom reports that a service degradation affecting Zoom Chat Compose and SMS Summarisation with AI Companion has been resolved, with the affected services restored.
What is affected
The incident affected Zoom Chat Compose and SMS Summarisation with AI Companion, involving the Zoom AI and Zoom AIC components.
Official update timeline
We are currently investigating a service degradation affecting Zoom Chat Compose and SMS Summarisation with AI Companion. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
We have successfully identified the root cause of a service degradation affecting Zoom Chat Compose and SMS Summarisation with AI Companion. Our team is actively working on a resolution and we will keep you informed with timely updates as progress is made. Thank you for your patience.
A service degradation affecting Zoom Chat Compose and SMS Summarisation with AI Companion has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
This incident has been resolved and the affected services have been restored.
