Updated 6:30 a.m. Eastern on November 13, 2026
Zoom says it has identified the root cause affecting Zoom Phone calls and is working with its underlying carrier on a resolution.
What is affected
The issue affects Zoom Phone calls for users with phone numbers bearing a specific prefix in Shanghai, China.
Official update timeline
We have successfully identified the root cause affecting Zoom Phone calls for users with phone numbers that have a specific prefix in Shanghai China.
Our team is actively working with our underlying carrier on a resolution, and we will keep you informed with timely updates as progress is made.
Thank you for your patience.
We have successfully identified the root cause affecting Zoom Phone calls for users with phone numbers that have a specific prefix in Shanghai China.
Our team is actively working with our underlying carrier on a resolution, and we will keep you informed with timely updates as progress is made.
Thank you for your patience.
