Updated 7:49 p.m. Eastern on September 23, 2026
OpenAI says the incident affecting mobile users who could not see Work Mode or the Model Picker is resolved, with all impacted services fully recovered.
What is affected
The incident affected mobile users of ChatGPT, who were unable to see Work Mode and the Model Picker.
Official update timeline
We have identified that mobile users are not able to see work mode or the model picker when using ChatGPT. We are working on implementing a mitigation.
We have applied the mitigation and are monitoring the recovery.
All impacted services have now fully recovered.
