To fix Wi-Fi connection problems on a Sony Bravia TV, turn Wi-Fi off and on, reconnect to your network, then restart the TV and router if it still will not connect. Run the TV’s network diagnosis if the problem continues. Follow the menu path for your model, because Google TV, Android TV, and individual Bravia models have different controls.
The short version
- Reconnect first: Toggle Wi-Fi and select your network again with its current password.
- Restart both devices: Unplug the TV for two minutes and the router for at least one minute.
- Follow the diagnosis: Check whether the failure involves the TV, router access, or internet access.
- Save resets for last: A factory reset erases accounts, apps, and network settings.
| Fix or option | When it applies |
|---|---|
| Toggle Wi-Fi | Google TV or Android TV with this control |
| Reenter the network password | Bravia 3 II connection setup |
| Forget the saved connection | Models offering Forget |
| Connect through Dashboard | Bravia 6 with these network controls |
| Add a hidden network | Bravia 6 manual network setup |
| Scan a connection QR code | Bravia 6 with Quick connect |
| Choose the preferred interface | Bravia 6 with Network priority |
| Run network diagnosis | Models with network status diagnostics |
| Restart with the remote or menus | Sony Google TV and Android TV |
| Disconnect TV power for two minutes | Sony Google TV and Android TV |
| Restart with the TV button | Models supporting a physical-button restart |
| Restart the modem and router | Persistent connection problems |
| Enable router wireless broadcasting | Wireless indicator is off and a wireless button is available |
| Improve router placement | Weak or interrupted wireless reception |
| Pause competing downloads | Streaming problems on a shared network |
| Try another wireless band | TV and router support the chosen band |
| Use a faster wireless mode | Bravia 3 II with compatible router settings |
| Change the router channel | Network discovery or channel problems |
| Disconnect Ethernet during wireless checks | TV is connected through both interfaces |
| Disable router IPv6 | Network has IPv6 enabled |
| Enable IP control | Models exposing this setting |
| Check DHCP and firewall rules | Bravia 6 on a managed home network |
| Allow the TV through MAC filtering | Router restricts devices by MAC address |
| Configure a static IP address | Models supporting manual wireless addressing |
| Change DNS servers | Name-resolution failures with valid network addressing |
| Correct the clock through Settings | Google TV or Android TV using these time controls |
| Correct the clock through Dashboard | Models using Dashboard time controls |
| Update TV software through Help | Models with these update menus |
| Install firmware using USB | Models supporting Sony USB updates |
| Find the model’s firmware download | Exact TV model and region match the download |
| Force-stop the affected app | Network works but an app fails |
| Clear the app cache | App-only problems on supported models |
| Clear the app’s saved data | App still fails after less disruptive checks |
| Update apps | Google TV or Android TV app-only problems |
| Reinstall the affected app | App is removable |
| Factory reset through Settings | Less disruptive fixes have failed |
| Reach reset through Help | Ordinary settings are unresponsive but Help works |
| Use a physical-button factory reset | Menus are inaccessible and the model supports it |
| Connect through Ethernet | TV has an Ethernet port |
| Contact Sony support | Troubleshooting and applicable resets fail |
Turn on WiFi and reconnect to your network
On Google TV or Android TV models with this menu, open Settings > Network & Internet > Wi-Fi. Turn Wi-Fi off, then on, and retry the connection. On Bravia 6 models with Dashboard controls, open Dashboard > All settings > Network and Internet > Wi-Fi, enable it, then return to the network list and select your router.
For Bravia 3 II, press Quick Settings, then select Settings > Network and Internet. Select your network and enter its password, matching uppercase and lowercase letters. Uncheck Hide password to inspect what you entered; regional menu wording varies.
Forgetting a network removes its saved Wi-Fi connection. On Google TV or Android TV models offering this control, open Settings > Network & Internet, select your network, then select Forget. Select the network again and enter its current password.
For a hidden network on Bravia 6, open Dashboard > All settings > Network and Internet > Add new network. Enter the network name and complete its security setup. Sony removed WPS on Android 8.0 and newer, so use network selection and password entry instead of older WPS instructions.
Restart the TV and router
On Sony Google TV or Android TV, hold the remote’s POWER button for approximately five seconds until the TV restarts. Alternatively, press Quick Settings, open Settings > System > Restart, then select Restart. Retry Wi-Fi after the TV starts.
For Android TV menus with the alternate routes, press HOME and open Settings > About > Restart, then select Restart. If your model places these controls under Device Preferences, open Settings > Device Preferences > About > Restart, then select Restart. If restarting does not help, turn the TV off, unplug its power cord for two minutes, reconnect power, and turn it on.
Check that the modem and router cables are secure, then disconnect their power for at least one minute. Reconnect power and allow internet service to recover before trying the TV again. If the router’s wireless indicator is off and it has a separate wireless button, press its Wi-Fi or WLAN button to enable broadcasting.
Check where the connection fails
On Google TV or Android TV models with network diagnostics, open Settings > Network & Internet > Network Status > Check Connection. The alternate route is Network & Internet > Advanced Settings > Network Status. Check whether the result identifies TV hardware, router access, or internet access as the failure.
Use the result to choose your next fix: check reception and router settings for router-access problems, or consider the addressing and DNS controls below for internet-access failures. When the network already works and only an app fails, use the app fixes instead. Those app controls apply to app-only problems.
If the TV is connected through both Ethernet and Wi-Fi, disconnect the Ethernet cable between the TV and router while checking wireless access. Retry Wi-Fi after removing it.
Improve the signal and try another band
Move the router nearer to the TV while keeping at least one meter between them. Move or switch off equipment that interferes with the wireless signal, then retry the connection. These placement changes can help you fix a weak Wi-Fi signal.
Try the router’s 2.4 GHz network for greater range, or its 5 GHz network when the router is nearby. Both the TV and router must support the band you choose. Pause large downloads on other devices sharing your home network, then retry streaming.
Check router access and wireless settings
In the router’s administration interface, select Auto for the 2.4 GHz channel, or try channels 1, 6, and 11. Use the router manufacturer’s instructions for the exact menu path. If the router uses channel 12 or 13 and the TV cannot find it, select another channel; support for those channels depends on the TV model, firmware, and region.
For a network with IPv6 enabled, Sony also suggests disabling IPv6 in the router’s administration settings and retrying the connection. Consult the router manual for that setting’s location. On TVs offering IP control, press Quick Settings or HOME, open Settings > Network > Home network, and set IP control to ON.
For Bravia 6 on a managed home network, have the router administrator enable DHCP and allow the TV’s wireless connection through the network’s firewall rules. The administrator should use the router manufacturer’s administration instructions.
If your router uses MAC-address filtering, temporarily disable that filtering and connect the TV. Obtain the TV’s Wi-Fi MAC address, add it to the router’s allowed list, then re-enable filtering. Use the wireless address when allowing the Wi-Fi connection.
On Google TV or Android TV, press HELP, or press Input and select Help. Open Status & Diagnostics, then select Network status and diagnostics or View network status. Depending on the model, other routes are to select View network status, select Contact us, or open Contact & Support > System Information > MAC Address (Wireless).
For Bravia 6 (A60), press HOME and open Dashboard > All Settings > System > About > Status > Device Mac Address. Use that address for the router’s allowed list.
Correct network addressing and DNS
On Sony Android-based TVs supporting manual wireless addressing, open Settings > Network & Internet, select the connected Wi-Fi network, then open IP settings > Static. Enter an unused IP address appropriate to your network, along with Gateway, Network prefix length, and DNS servers. If asked about a proxy, select NO.
Older Android menus use Network > Network setup > Expert. On versions before Android 7, open Advanced options before IP settings. Sony says some models do not support manual addresses over Wi-Fi, so continue with the other fixes if your model lacks these controls.
For internet-access failures involving name resolution, use the same IP settings > Static controls while preserving valid network addressing. Enter DNS 1 as 8.8.8.8 and DNS 2 as 8.8.4.4, and select NO if asked about a proxy. Changing DNS addresses name-resolution problems, not weak wireless reception.
Correct the clock and update TV software
On Google TV or Android TV models using these time controls, open Settings > System > Date & time > Automatic date & time, then enable the available automatic option. Android TV alternatives place Date & time under Device Preferences or directly under Settings, with Use network time or Use broadcast time. For models using the separate Dashboard controls, follow the Dashboard path below.
If your model has Time synchronization, select Use network-provided time, and correct the time zone through Set time zone. Without a usable time source, set Automatic date & time to Off, then use Set date and Set time.
On models using Dashboard date controls, press HOME and open Dashboard > All Settings > System > Date & time > Automatic date & time, then select Use network-provided time. For manual correction on these models, set Automatic date & time to Off, then use Set date and Set time.
For Bravia models using the Help update controls, press INPUT and select Help. If that entry is missing, select Edit and add Help. Open Status & Diagnostics > System software update, select Software update to update manually, and enable Automatically check for update for future notifications.
When the TV cannot get online, models supporting USB firmware updates can update from a USB drive. On a computer, download firmware for the exact TV model and region from Sony, prepare the drive exactly as its firmware instructions specify, and insert it into the TV’s USB port. Follow the installation instructions without interrupting power.
For a North American K-65XR70 Bravia 7, open Sony’s firmware download page and select the firmware listing. For another television, use the model search to find its own downloads. Firmware is not interchangeable across arbitrary models.
Fix the app when the network already works
Use app troubleshooting when the TV’s network connection works but an app reports a connection failure. On Google TV, press Quick Settings, then open Settings > Apps > See all apps, select the affected app, and choose Force stop. Reopen the app afterward.
On Android TV, press HOME, open Apps, highlight the app, and hold OK. Select Info, then Force stop, and press OK to confirm. Open the app again to retry it.
Check for app updates through Google Play Store > the account icon > Manage apps and games > Updates > Check for updates, or select Update all. To enable automatic updates, open Settings > Apps > Manage updates > Auto-update apps > On. Alternatively, open the Play Store profile, then Settings > Auto-update apps > Auto-update apps at any time.
To reach the affected app’s cache controls, press HOME and open Settings > Apps > See all apps > Show system apps, or use Settings > Apps where that is the available menu. Select the affected app. Clearing the cache removes that app’s cache. Select Clear cache, then OK.
Clearing app data removes the app’s saved data and may require you to sign in again. Press HOME, open Settings > Apps, select the affected app, then select Clear data and OK. On models offering the additional control, select CLEAR ALL DATA, then OK.
Uninstalling removes the selected app. For a removable app, press HOME, open Apps, select the affected app, then select Uninstall and OK. Alternatively, highlight the app and hold OK, then select View details on Google TV to reach its controls, or select Uninstall on Android TV.
Reinstall through Apps > Google Play Store, select the app, and choose Install. Some remotes provide an APPS shortcut. Preinstalled apps may be non-removable; for those apps, use the other app fixes.
Use Ethernet or reset the TV as a last resort
Ethernet provides a workaround on Bravia TVs with an Ethernet port. Connect a LAN port on the router to the TV’s Ethernet port and allow it to connect automatically. Use a factory reset only after less disruptive fixes have failed.
A factory reset erases accounts, apps, and network settings. Open Settings > System > About > Reset > Factory data reset, select Erase everything, then select Yes. On Bravia 3 II, press Quick Settings and open Settings > System > About > Reset > Factory data reset, select Factory data reset again, then select Erase everything. Alternate menus use Device Preferences > Reset > Factory data reset, or Storage & Reset > Factory data reset; enter the TV PIN when requested. On KD 750H series TVs updated to firmware 60104 or higher, press HOME and open Settings > Device Preferences > About > Factory data reset, select Factory data reset again, then select Erase everything and Yes.
If ordinary settings are unresponsive but Help remains accessible, you can reach the reset through Help on supported models. This factory reset also erases accounts, apps, and network settings. Press HELP, or press Input and select Help, then open Manual (Help Guide) > Settings > Using the Quick Settings > Settings > System > About > Reset > Factory data reset. Select Erase everything, then Yes.
Use a physical-button factory reset only when menus cannot be accessed, and confirm your exact model’s button procedure and LED behavior with Sony first. A forced factory reset erases all personal settings. On compatible one-button models, unplug the TV, hold its Power button while reconnecting power, and release when the white LED appears, usually after 10 to 30 seconds. Allow the resets and initial setup to finish.
On compatible three-button models, this forced factory reset also erases all personal settings. Unplug the TV, hold its Power and Volume Down buttons while reconnecting power, then release at the green LED. Allow the resets and initial setup to finish.
For compatible models with more than three buttons, follow Sony’s physical-button procedure for your exact model first. The additional factory reset Sony specifies erases accounts, apps, and network settings. Press HOME, open Settings > Storage & reset > Factory data reset, select Erase everything, then select Yes.
If troubleshooting and applicable resets fail, select Contact support on Sony’s support page for further diagnosis or repair. Persistent connection failures can include hardware faults.
Frequently Asked Questions
Can you connect a Bravia TV to Wi-Fi using a phone?
Bravia 6 models with Quick connect support QR-assisted setup. Scan the QR code shown on the TV screen with a mobile device and follow the instructions to join your Wi-Fi network.
How do you make a Bravia 6 prefer Wi-Fi?
On Bravia 6 models offering Network priority, open Dashboard > All settings > Network and Internet > Network priority. Select Wi-Fi as the preferred interface.
Can you restart the TV without its remote?
On supported single-button models, press the TV’s Power button to display its operation menu, select Restart, then hold the button to restart. Some models instead support holding the TV’s Power button for 40 seconds or longer until restarting. Check your model’s Sony Help Guide before using that model-dependent operation.
Can a Bravia 3 II use faster wireless modes or 6 GHz?
For Bravia 3 II, Sony suggests enabling a supported high-speed router mode such as 802.11n, 802.11ac, or 802.11ax through the router’s administration interface. Sony also suggests trying 5 GHz or 6 GHz where supported. Check your exact TV’s regional radio specifications before selecting 6 GHz, and use the router manufacturer’s instructions for its menu labels.