To fix an LG TV not showing Wi-Fi networks, unplug the TV, modem, and router for at least 30 seconds, restore power to the network equipment first, then restart the TV and reopen Wi-Fi Connection. If the list stays empty, turn off Quick Start+ and test whether the TV detects and connects to a phone hotspot. A successful hotspot connection points you toward the home router.
Use the menu paths that match your TV’s installed webOS software. Menu locations can differ by model and region, and an upgraded TV may use a newer layout.
The short version
- Restart first: Unplug the TV, modem, and router for at least 30 seconds, then restore the network equipment before the TV.
- Change startup behavior: Turn off Quick Start+, restart the TV, and check the network list again.
- Compare connections: A successful phone hotspot connection points you toward troubleshooting the home router.
- Escalate persistent failures: Try a software update before a factory reset, and contact LG if the wireless list remains empty.
| Fix or option | When to use it | What to expect |
|---|---|---|
| Scan on webOS 26 | Supported models using this layout | Network settings are under System |
| Scan on webOS 6.0 through 25 | Models using these layouts | Network settings are under General |
| Restart TV and network equipment | First troubleshooting attempt | Scan again after restoring power |
| Disable Quick Start+ on webOS 26 | Supported models with wireless failures | Restart with the setting off |
| Disable Quick Start+ on earlier layouts | Supported webOS 6.0 through 25 models | Menu location depends on software |
| Compare devices and a phone hotspot | Your home network stays missing | A successful connection points toward the router |
| Improve signal | Other networks appear | Move the router closer and reduce interference |
| Check router broadcasting in a browser | Supported TP-Link routers | Enable wireless and show the network name |
| Check router broadcasting in Tether | Tether-compatible TP-Link routers | Change visibility through the app |
| Check band and security compatibility | The home network is missing or incompatible | Use options your exact TV supports |
| Review router access policies | A visible network will not connect | Have the administrator check MAC filtering and DHCP |
| Add a hidden network | Supported webOS 26 models | Enter the network name and credentials |
| Try WPS button pairing | Supported webOS 25 or 26 TV and WPS-PBC router | Pair using the router’s button |
| Try WPS PIN | Supported webOS 25 model and selectable access point | Select the access point and enter the displayed PIN |
| Remove an unwanted saved network | Supported webOS 25 models with unwanted switching | Delete that saved connection |
| Check the TV clock | Unavailable Wi-Fi toggle on webOS 6.0 through 25 | Correct automatic or manual time |
| Update through a working connection | TVs from 2020 onward running webOS 5.0 or later | Use Ethernet or a working hotspot |
| Update through USB | Your model has a USB firmware package | Install without putting the TV online |
| Find firmware on LG’s download page | US models with downloadable software | Retrieve the exact model’s package and instructions |
| Reset webOS 26 | Last software troubleshooting step | Removes personal settings and saved connections |
| Reset earlier webOS layouts | Simpler fixes have failed | Erases apps, personal settings, and saved data |
| Connect Ethernet | Your TV has a LAN port | Restores access without repairing Wi-Fi discovery |
| Use the TV’s Chatbot | Supported webOS 26 model already connected to a network | Get guided assistance through the TV |
| Request LG service | The list stays empty or wireless controls are unavailable | An internal component may need service |
Restart the TV and network equipment
Switch off and unplug the TV, modem, and router. Wait at least 30 seconds, then restore power to the modem and router first. Wait for their connection lights before reconnecting and starting the TV.
Open Wi-Fi Connection using the matching path below and let the scan finish. If your network returns, select it and enter its password. If the list remains empty, continue with Quick Start+ and the hotspot check.
Open the correct WiFi menu
On supported webOS 26 TVs, open Settings > All Settings > System > Network > Wi-Fi Connection. Wait for scanning to finish, then select your network and enter its password.
For webOS 6.0 through webOS 25 layouts, open Settings > All Settings > General > Network > Wi-Fi Connection. Some models place Internet Connection between Network and Wi-Fi Connection. Wait for the network list, select your router, and enter its password.
Turn off Quick Start+
LG recommends disabling Quick Start+ for wireless connection failures on supported webOS 26 TVs. Open Settings > All Settings > System > Additional Settings > Quick Start+, then select Off. Turn the TV off and back on before checking Wi-Fi again.
On supported webOS 23 through 25 TVs, open Settings > All Settings > General > System > Additional Settings > Quick Start+. For supported webOS 6.0 through 22 layouts, open Settings > All Settings > General > Devices > TV Management > Quick Start+. Select Off, restart the TV, and retry the scan.
Compare your home network with a phone hotspot
Check whether a phone or laptop detects your home Wi-Fi network. Next, enable your phone’s hotspot and look for it in the TV’s Wi-Fi Connection list. Hotspot controls vary by phone operating system.
If the TV detects and connects to the hotspot, focus on the home router’s signal and wireless settings. You can also use the working hotspot as a temporary connection for a TV software update. If the TV still detects no networks, continue toward the update and service steps after the basic checks.
Improve the signal and check router settings
To address a weak Wi-Fi signal at home, move the router closer to the TV, reduce obstructions, and reduce nearby radio interference, then scan again. These changes are especially relevant when other networks appear but yours does not.
Check that the router’s wireless radio is enabled and that it broadcasts its network name. On a TP-Link router with the supported browser interface, sign in through the router’s settings page and open Advanced > Wireless > Wireless Settings. TP-Link Wi-Fi 8 models use Wi-Fi > Main Network instead.
For the required band, check Enable, or check Enable Wireless Radio when that is the displayed label. Uncheck Hide SSID and select Save. Other router brands require their own instructions.
For a Tether-compatible TP-Link router, open Devices in Tether, select your router, and sign in. Open More > Wi-Fi Settings, select the band, and adjust its wireless settings. Open Advanced for options including Hide SSID and Security, turn off Hide SSID, and tap Save. Remote access requires an already-bound router.
Also check that the router has a band enabled that your exact TV model supports. Try its 2.4 GHz or 5 GHz network as supported by the TV. If authentication compatibility is the problem, use a supported WPA2 or mixed WPA2/WPA3 security mode; compatibility depends on your TV model.
Connect to a hidden network or try WPS
If your network name is intentionally hidden, supported webOS 26 TVs let you enter it manually. Open Settings > All Settings > System > Network > Wi-Fi Connection > Other Network Settings > Add a hidden wireless network. Enter the router’s network name and required credentials.
Adding the name manually bypasses a hidden network name, but it does not repair a failed Wi-Fi radio. If that connection fails too, continue with a software update or LG diagnosis.
On supported webOS 25 and 26 TVs paired with a WPS-PBC router, button pairing is another connection option. Under Wi-Fi Connection > Other Network Settings, select Connect via WPS PBC. Some webOS 26 models show this label with a final period. Press the router’s WPS-PBC button, then select Connect on the TV.
Use Ethernet and update the TV software
An Ethernet connection can restore network access while Wi-Fi remains unresolved. If your TV has an Ethernet port, connect the router’s LAN port to the TV’s LAN port with an Ethernet cable. With DHCP available, the TV connects automatically, although this does not repair wireless discovery.
On TVs from 2020 onward running webOS 5.0 or later, use Ethernet or a working hotspot to open Settings > All Settings > Support > Software Update > Check for Updates. Do not interrupt power during installation. Install any offered update. An update is a general troubleshooting step, so it does not guarantee a Wi-Fi repair.
If the TV cannot get online and your model has a USB firmware package, download that exact model’s firmware on a computer. For a US model, open LG’s software download page, select Software & Drivers for Downloading, and enter the exact model number. Retrieve the available firmware and its installation instructions.
Extract the downloaded package, then create a folder named LG_DTV at the root of a FAT32 or NTFS USB drive. Copy the extracted .epk file into that folder and insert the drive into the TV. Do not interrupt power during installation. Follow the onscreen installation instructions.
Reset the TV only after simpler fixes fail
A full reset on webOS 26 removes personal settings and saved connections. On supported models, open Settings > All Settings > System > Reset to Initial Settings, then select Reset All. Enter the TV lock password if required and allow the TV to restart without interrupting power.
Resetting earlier webOS layouts erases installed apps, personal settings, and saved data. On webOS 6.0 through 25, open Settings > All Settings > General > System > Reset to Initial settings. On supported webOS 24 and 25 models, select Reset All.
Resetting webOS 5.0 or earlier also erases installed apps, personal settings, and saved data. For webOS 5.0, find the reset under Settings > All Settings > Support. On webOS 4.5 and earlier, find it under Settings > All Settings > General. Once the reset is complete, return to the wireless setup and check for your network.
Contact LG when the network list stays empty
If the TV still shows an empty network list or Wi-Fi Connection is unavailable, use LG’s website chatbot or request a technician visit. Report whether the TV could detect and connect to a nearby phone hotspot. A persistent failure may require service for an internal component, and you can continue using Ethernet if that connection works and your TV has the required port.
Frequently Asked Questions
Could an incorrect TV clock affect the Wi-Fi controls?
LG recommends checking the clock when the Wi-Fi toggle is unavailable. On webOS 6.0 through 25, open Settings > All Settings > General > System > Time & Timer and check Set Automatically. If automatic time is unavailable or incorrect, uncheck Set Automatically and enter the correct time manually.
What if the TV keeps switching to an unwanted saved network?
Supported webOS 25 models let you manage saved connections. Deleting a saved network removes that saved connection. Open Wi-Fi Connection > Manage Saved Wi-Fi Network, select and delete the unwanted network, then reconnect to the intended network.
Will WPS PIN help when the network list is completely empty?
WPS PIN requires the access point to be selectable, so it is not a remedy for a completely empty list. On supported webOS 25 models with a WPS-PIN router, open Wi-Fi Connection > Other Network Settings > Connect via WPS PIN. Select the access point you want to connect to, then enter the PIN displayed on the access point’s Wi-Fi device.
Can the TV’s built-in Chatbot help with Wi-Fi trouble?
On supported webOS 26 models, press Settings, select Chatbot, and describe the connection problem. It requires an existing network connection, such as Ethernet, so it cannot serve as an offline repair tool.
What should the router administrator check if the network appears but will not connect?
On a managed home or shared network, ask the router administrator to check whether MAC filtering blocks the TV and whether DHCP is available. Have them correct an unintended block or disabled address assignment using that router’s manual. These checks mainly address joining a visible network rather than an entirely empty scan list.