You download Logitech mouse software, open it, and the mouse still refuses to pair, update, or show the button settings you bought it for. The fix starts with choosing the right Logitech app: Logi Options+ for supported non-gaming mice and G HUB for current Logitech G gaming mice. Follow the official paths below in order, from download and setup to permissions, reinstall repairs, and gaming-mouse software.
1. Choose the right Logitech mouse app
Start with the mouse line, because Logitech splits its current mouse software into two main apps.
- Use Logi Options+ for supported Logitech and Logi non-gaming mice, keyboards, touchpads, presentation remotes, webcams, lights, and MX Creative Console on Windows and macOS.
- Use G HUB for current Logitech G gaming mice and other supported Logitech G gear.
- Use Onboard Memory Manager for compatible Logitech G mice on Windows 10 or Windows 11 when you want onboard-memory customization.
Skip old fixes that send you to Logitech Options, SetPoint, standalone Unifying Software, Firmware Update Tool, Logitech Control Center, Logitech Preference Manager, Logitech Connection Utility, or Logitech Gaming Software for a current supported mouse. Logitech now routes supported non-gaming devices to Logi Options+, current Logitech G gear to G HUB, and current Unifying receiver pairing to Logi Options+.
2. Download Logi Options+ from Logitech
- 1.Open Logitech’s official Logi Options+ page at logitech.com/en-us/software/logi-options-plus.
- 2.Select DOWNLOAD FOR WINDOWS 10 OR LATER or DOWNLOAD FOR macOS 14 OR LATER.
- 3.Open the downloaded installer.
- 4.Follow the on-screen prompts until installation finishes.
Logitech also offers a setup flow at logitech.com/en-us/setup/mxsetup/logi-options.html. That page uses DOWNLOAD FOR WINDOWS 10 OR LATER and DOWNLOAD FOR macOS 12 OR LATER, then sends you through the installer prompts.
When you know the exact mouse model, use Logitech Support instead. Go to support.logi.com/hc/en-us, use FIND YOUR PRODUCT by product name, model, part number, or category, open the product page, then select Downloads or DOWNLOADS AND APPS.
3. Add and customize the mouse in Options+
Once Logi Options+ is installed, connect the mouse, open Logi Options+, select the mouse, then select the input you want to change, such as Scroll Wheel. Assign the shortcuts, pointer settings, scroll settings, gestures, Smart Actions, Flow controls, and other actions that Logitech exposes for that model.
- 1.To pair through a receiver, open Logi Options+ and click + ADD DEVICE.
- 2.Choose Logi Bolt Receiver or Logi Unifying Receiver.
- 3.Confirm the receiver is connected.
- 4.Follow the on-screen instructions to complete pairing.
For a Unifying mouse, turn on the mouse, open Logi Options+, select Add Devices, choose Unifying Receiver, follow the prompts, then confirm pairing in the app. One Unifying receiver pairs with up to six compatible devices.
For Easy-Switch models, prepare the hardware channel before you blame the software. Turn on the mouse, press the Easy-Switch or connect button to choose a channel, hold the button for 3 seconds when the LED is not blinking fast, then finish pairing through Bluetooth settings, Logi Options+, or receiver setup.
4. Repair Options+ when updates or permissions block it
Use the built-in updater first. Open Logi Options+, click the gear icon on the home page to open Application Settings, select CHECK FOR UPDATE, and leave Automatically install updates enabled.
On Windows, install with an Administrative account. If installation still fails on a work or managed PC, check whether company policy blocks installation, then use Control Panel > Programs > Turn Windows Features on or off for the Windows components Logitech lists in its troubleshooting.
On macOS Ventura and later, grant the app its required permissions in these places:
- System Settings > Privacy & Security > Accessibility > enable Logi Options+.
- System Settings > Privacy & Security > Input Monitoring > enable Logi Options+, then quit and reopen the app.
- System Settings > Privacy & Security > Bluetooth > enable Logi Options+, then quit and reopen the app.
- System Settings > Privacy & Security > Screen & System Audio Recording > enable Logi Options+ when prompted.
When a receiver is not detected on macOS Ventura or later, unplug the receiver, open System Settings > Privacy & Security > Allow accessories to connect, select Ask every time, plug in the receiver, then choose Allow. When Logi Options+ stays on the loading screen or customizations stop working, open System Settings > General > Login Items and enable the toggle for Logi applications.
5. Reinstall Options+ after basic fixes fail
A clean reinstall belongs after the updater, pairing, and macOS permission checks. It removes leftover Options+ and LogiPluginService files before you install a fresh copy.
On Windows, open Add or Remove Programs and uninstall Logitech Options or Options+ if listed. Press Windows key + R, type %appdata%, select OK, then delete Logishrd\LogiOptionsPlus. Repeat the same deletion from %programdata%.
For LogiPluginService on Windows, press Windows key + R, type %appdata%, open Local, then delete Logi\LogiPluginService. Repeat from %programdata%, restart the PC, then reinstall Logi Options+ from Logitech’s official page.
On macOS, open Finder, choose Go > Go to Folder, type /Library, press Enter, search for Logitech, select Library next to the search field, then move Logitech-related files to Trash. Repeat in ~/Library. Remove LogiPluginService from /Applications/Utilities/LogiPluginService.app and ~/Applications/Utilities/LogiPluginService.app if present, restart, update macOS, then reinstall Logi Options+.
6. Use G HUB for Logitech G mice
- 1.Open Logitech’s official G HUB page at logitechg.com/en-us/software/ghub.
- 2.Download G HUB for your operating system.
- 3.Run the installer.
- 4.Follow the installation prompts.
When G HUB is broken on Windows, download the latest G HUB installer, run it, click Reinstall when the installer detects the broken installation, wait for completion, then launch G HUB.
If the automatic repair fails, enable hidden files through File Explorer > View > Options > Change folder and search options > View > Show hidden files, folders, and drives > Apply > OK. Then press Ctrl + Alt + Del, open Task Manager, end LGHUB.exe, lghub_agent.exe, and lghub_updater.exe if listed, delete C:\Users\[YourUsername]\AppData\Roaming\LGHUB, delete C:\ProgramData\LGHUB and old.LGHUB if listed, restart, then install the latest G HUB.
On macOS, drag the G HUB icon to Trash for a basic uninstall. For a fuller cleanup, quit G HUB, delete /Applications/lghub.app, /Users/shared/LGHUB, /Library/Application Support/LGHUB, /Library/LaunchAgents/com.logi.ghub.plist, and /Library/LaunchDaemons/com.logi.ghub.updater.plist, restart, then install the latest G HUB.
7. Save settings and update firmware
For firmware updates on supported Logitech devices, install Logi Options+, connect the mouse with the USB receiver or cable, open Logi Options+, wait for detection, select the mouse in the device list, look for firmware update notifications, click Update when prompted, and keep the mouse connected until the update completes.
To back up or restore mouse settings, sign in to Logi Options+ with a verified Logi account, select the mouse, open More or the settings area, choose Backups, then manage automatic backups, manual backups, or restore a saved backup. Backups are device- and computer-specific.
To reset customizations, make sure the mouse is turned on and connected, open the mouse settings in Logi Options+, click SETTINGS, then under OTHER, click RESTORE DEFAULT SETTINGS.
8. Change basic mouse behavior without Logitech software
If the mouse works and only pointer speed, scrolling, or click behavior is wrong, use the operating system settings first.
- On Windows 11, open Start > Settings > Bluetooth & devices > Mouse, then change the primary mouse button, pointer speed, scrolling options, and related mouse settings.
- On macOS, open Apple menu > System Settings > Mouse, then adjust tracking, scrolling, and secondary click settings.
- On iPadOS, open Settings > General > Trackpad & Mouse, then adjust Tracking Speed or turn Natural Scrolling on or off.
Frequently Asked Questions
Which Logitech mouse software should I download?
Download Logi Options+ for current supported non-gaming Logitech mice. Download G HUB for current Logitech G gaming mice.
Can I use the old Logitech Options or SetPoint apps?
Do not use them as the current fix for a supported mouse. Logitech says Logitech Options and SetPoint are no longer supported or maintained and recommends Logi Options+ for supported devices.
Why is my Logitech mouse connected but not customizable on Mac?
Enable Logi Options+ in Accessibility, Input Monitoring, Bluetooth, and Screen & System Audio Recording when prompted. Also enable Logi applications under Login Items.
How do I pair a Logitech Unifying mouse now?
Use Logi Options+. Open Logi Options+, select Add Devices, choose Unifying Receiver, follow the prompts, and confirm pairing in the app.
Do I need Logitech software to change pointer speed?
No. Use Windows Settings > Bluetooth & devices > Mouse, macOS System Settings > Mouse, or iPadOS Settings > General > Trackpad & Mouse for basic pointer and scrolling settings.
