Closing Cash App takes more than deleting the app from your phone. Start by moving your money out, then close the account in Cash App or contact Cash App Support if you cannot use the mobile app. Here are the current ways to close a regular account, request personal-information deletion, handle a sponsored account, and deal with an account Cash App already closed.
Prepare Before You Close Cash App
Most Cash App account closures get stuck because money is still sitting in the account. Use Cash Out to move your balance out before you start the closure process.
If your Cash App personal and business accounts are linked, cash out both accounts first. Cash App says the linked account will also be closed. Finish this before removing Cash App from your phone. Uninstalling the app alone does not close the account.
Close Your Account In The App
Tap the profile icon on the Cash App home screen, then tap Support. Open Account & Settings, then tap Close Your Cash App Account. Follow the prompts until Cash App confirms the closure. Once the account closes, Cash App signs you out of all sessions, disables the $cashtag, and stops incoming payments.
Know What Permanent Deletion Keeps
Cash App describes its deletion flow as permanently deleting your account and personal information. That does not erase every financial record right away. Cash App must retain some transaction records and account information as a financial institution, so legal record-retention requirements can still apply after closure.
For a separate personal-information request, go to Profile, then Support, then Account & Settings. Open Access and Delete Your Personal Information, then choose Chat.
Contact Support Without The App
This fixes account closure when you cannot use the Cash App mobile menu. Call Cash App Support at 1 (800) 969-1940 and ask to cancel or close the account. Call during Cash App phone support hours, daily from 8 AM to 9:30 PM ET.
For chat, open the Cash App help page and select Start a Chat. Scan the QR code with your mobile device, then download Cash App. Tap Profile in the upper-right corner, then scroll down and tap Support. Tap Chat at the bottom of the page and ask Support to cancel or close the account.
Ask To Delete Your Personal Information
Open your account Profile. Scroll down and choose Support, then navigate to Account & Settings. Open Access and Delete Your Personal Information, then choose Chat to start the request. Tell Support you want permanent deletion of your Cash App account and personal information.
Without the app, call Cash App Support and request permanent deletion of your account and personal information. Cash App can still keep records it is legally required to retain.
Close Managed Or Sponsored Accounts
A sponsor can close a managed Cash App account by ending sponsorship from the managed-account controls.
- 1.Make sure the managed account has no cash balance, pending payments, or savings, and correct any negative balance.
- 2.Select the Money tab.
- 3.Select Family and choose the managed account.
- 4.Scroll to Contact Support and select Close Account.
- 5.Follow the prompts, or contact Support to request permanent deletion of a child's account and personal information.
Handle An Account Cash App Closed
This fixes appeals and remaining-balance withdrawals after Cash App closes an account for Terms of Service activity. Tap the button on the closed-account notice to contact Support if you believe the closure was an error. Use that Support contact to start an appeal.
To withdraw remaining funds, select the Money tab on the Cash App home screen, then select Cash Out. Select an amount and deposit speed, then confirm with biometrics or your PIN when Cash App asks.
Avoid Outdated Closure Advice
Cash App may close an account that has not been used for more than two years and has no money in it. That is not an immediate way to deactivate your account.
After Cash App sends an inactive-account closure notice, log in before the closure date in the notice if you want to keep the account open. Once an inactive account closes, the $cashtag is deactivated and cannot be reused, and the closed account cannot be reopened.
Skip older paths such as Something Else, Account Settings, Close My Cash App Account, and browser-only Settings closure instructions. Use Support, Account & Settings, and Close Your Cash App Account in the mobile app, or contact Support by phone or chat.
Frequently Asked Questions
Does deleting Cash App from my phone close the account?
No. Removing the app alone does not close the account. Use the in-app closure flow or contact Cash App Support.
Can I close Cash App without the app installed?
Yes. Call Cash App Support at 1 (800) 969-1940, daily from 8 AM to 9:30 PM ET, or start a Cash App Support chat that sends you back through the mobile app.
Will Cash App delete every record when I close the account?
No. Cash App can retain some transaction records and account information because it is a financial institution.
What happens if my personal and business Cash App accounts are linked?
Cash App says the linked account will also be closed, so cash out funds from both accounts before closing either one.
