To access your Sky router settings, connect to your Sky Broadband network, open http://192.168.0.1/ in your browser, and log in with admin and your hub model’s admin password. The default password is sky for Sky Hub and Sky Q Hub, while Sky Broadband Hub, Sky Max Hub and Sky Gigafast+ Hub use the WiFi password printed on the hub. These steps apply to those UK Sky hub models.
For Sky Max and Sky Gigafast+, you can also manage settings through the app named My Sky. Sign in only through Sky’s own app or website, and never share a code, password, or remote access with someone who contacts you.
The short version
- Browser address: Connect to your Sky network and open
http://192.168.0.1/. - Model matters: Use
adminwith your model’s default password unless you changed the admin password. - App controls: Open My Sky to manage WiFi and selected advanced settings on Sky Max and Sky Gigafast+ hubs.
- Forgotten password: A factory reset restores access with default credentials but resets your settings.
| Access or management option | Applies to | What you need |
|---|---|---|
| Broadband Hub browser login | Sky Broadband Hub | admin and printed WiFi password, unless changed |
| Hub and Q Hub browser login | Sky Hub and Sky Q Hub | admin and sky, unless changed |
| Max and Gigafast+ browser login | Sky Max Hub and Sky Gigafast+ Hub | admin and printed WiFi password, unless changed |
| App product settings | Sky Max Hub and Sky Gigafast+ Hub | The app named My Sky |
| App advanced controls | Sky Max Hub and Sky Gigafast+ Hub | Advanced settings in the app |
| Admin password change | Sky Max Hub and Sky Gigafast+ Hub | Browser login and current admin password |
| Max login recovery | Sky Max Hub | Factory reset that resets settings |
| Gigafast+ login recovery | Sky Gigafast+ Hub | Factory reset that resets settings |
| Other hub login recovery | Sky Broadband Hub, Sky Q Hub and Sky Hub | Factory reset that resets custom settings |
| App download | The mobile app named My Sky | Sky’s official app download page |
| App account sign in | The app named My Sky | Your Sky account credentials |
| Parental controls | Sky WiFi Max subscribers | The app named My Sky |
Open your hub settings in a browser
Connect your device to your Sky Broadband network, then enter http://192.168.0.1/ in the browser’s address bar. You can also follow the steps to open the router settings address.
On a Sky Broadband Hub, Sky Hub or Sky Q Hub, select Wireless or WiFi, then enter your login details when prompted. On a Sky Max Hub or Sky Gigafast+ Hub, enter the admin credentials to log in through the browser. Use the password for your model below.
Use the password for your Sky hub model
For a Sky Broadband Hub, enter admin as the username and the WiFi password printed on the back of the hub as the default admin password. If you changed the admin password, enter that changed password instead.
With a Sky Hub or Sky Q Hub, the default username is admin and the default password is sky. Use your changed login details if you previously updated them.
For Sky Max Hub and Sky Gigafast+ Hub, enter admin and the WiFi password printed underneath the hub. If you changed the admin password, use the new admin password instead.
Access WiFi settings in the app
To manage WiFi settings on Sky Max Hub or Sky Gigafast+ Hub, open My Sky. Select Manage > Broadband > Product settings, then select Sky Max Hub or Sky Gigafast+ Hub to match your device.
Find advanced controls for Max and Gigafast+
On Sky Max Hub and Sky Gigafast+ Hub, open My Sky, then tap Manage > Broadband > WiFi Settings > Advanced settings. From there, choose Port forwarding, DMZ, Disable WiFi or WiFi security levels, depending on the control you need.
To change the browser admin password on either model, first log in through the browser and select Troubleshooting > Change password. Complete Old Password, New Password and Repeat New Password, then select Save.
Recover a forgotten admin password
Before resetting anything, check that you are using the credentials for your exact hub model. If you changed the admin password and have forgotten it, follow the reset procedure for your model.
A factory reset resets your Sky Max Hub’s settings. Hold the side WPS button for 30 seconds to factory reset the hub. After recovery, log in with admin and the WiFi password printed underneath it.
A factory reset resets your Sky Gigafast+ Hub’s settings. Hold the rear Reset button until the front light flashes green, then wait for the light to turn white. Log in using admin and the printed default WiFi password underneath the hub.
A factory reset resets custom settings on Sky Broadband Hub, Sky Q Hub and Sky Hub. Hold the rear Reset button for approximately 10 seconds, until the lights blink, then wait for green power, WiFi and internet lights. Switch the hub off and on at the mains, then log in using the default credentials for your model.
Get help if you still cannot access settings
If the applicable login or recovery steps do not restore access, use Sky’s official help for your hub model. For Sky Broadband Hub, Sky Q Hub and Sky Hub, go to Sky’s hub settings help. For Sky Max Hub and Sky Gigafast+ Hub, use Sky’s Max and Gigafast+ settings help.
Frequently Asked Questions
Which credentials do you use to sign in to the app?
Open My Sky and enter your Sky iD username or email address and password. These account credentials are separate from your local hub login details.
Where can you download the app?
Go to Sky’s official app download page to get the app named My Sky. Select Download from the App Store or Download from Google Play.
How do you set up parental controls in the app?
If you subscribe to Sky WiFi Max, open My Sky, go to Broadband and scroll down to Parental controls. Create a profile and add devices to it.
Can you still use Remote Management on Sky Broadband Hub?
Sky has switched off Remote Management on Sky Broadband Hub. To access its settings, connect to your Sky Broadband network and use the local browser login.