To reconnect your Ring doorbell to a new Wi-Fi network, open the Ring app, select your doorbell under Devices, open Device Health, and select Reconnect or Change Network under Network, then follow the prompts to choose your new network and enter its password. Stay near the doorbell so you can press its setup button when requested. You do not need to remove the doorbell from your account for an ordinary Wi-Fi change.
The short version
- Start in Device Health: Select Reconnect or Change Network for your doorbell and follow the prompts.
- Stay nearby: Setup can require pressing the doorbell’s setup button and joining its temporary Wi-Fi network.
- Check compatibility: Try the new router’s 2.4 GHz network if your doorbell cannot find or use its 5 GHz network.
- Keep your existing setup: Account removal is unnecessary for an ordinary Wi-Fi change, and resetting comes after simpler recovery steps.
| Option | When to use it | What it does |
|---|---|---|
| Device Health network controls | Normal Wi-Fi change | Connects your doorbell to the new network |
| Offline tile prompts | Doorbell shows as offline | Opens troubleshooting for its error code |
| Install or update Ring | App is missing or controls need troubleshooting | Provides the current mobile app |
| Reuse old router credentials | Replacing your router | May let devices rejoin with existing credentials |
| Setup button and phone Wi-Fi | App requests a temporary connection | Connects your phone to the doorbell during setup |
| Set Up a Device | Reconnection needs another attempt | Runs the doorbell setup flow again |
| Compatible band and security | Network is missing or incompatible | Addresses router compatibility |
| Power cycle | Doorbell is unresponsive | Restarts the device before another attempt |
| Factory reset | Ordinary reconnection fails | Prepares the doorbell for setup again |
| Switch to Chime Pro | Chime Pro already uses the new network | Moves the doorbell onto its extended network |
| Connect during Chime Pro setup | Setting up the accessory | Adds the doorbell through accessory setup |
| Configuration permissions | Another person is helping | Gives an authorized helper setup access |
| Ownership transfer | Doorbell belongs to another account | Releases the device for your setup |
| Remove or deactivate | Deliberately rebuilding account setup | Changes the device’s account association |
Get the app and network details ready
Have the new Wi-Fi network name and password ready, and sign in to the Ring account that owns the doorbell. Keep your phone near the doorbell throughout reconnection. You may need physical access to its setup button as well as access to the app.
If you need the app, use the official Ring app download page to reach its store listing and install Ring - Always Home. Update an existing installation through its app store before troubleshooting missing controls. Then open Ring and sign in.
When configuring a replacement router, you can reuse the previous network name and password exactly, including capitalization. Ring recommends this for moving an eero network to Alarm Pro, and Ring staff also recommend it for router replacement generally. Compatible bands and security are still necessary, so use the app reconnection procedure for any doorbell that does not rejoin. Router administration labels vary by router.
Change the network in Device Health
Open Ring, tap the menu, and choose Devices. Select the doorbell you want to reconnect, then open Device Health. Under Network, select Reconnect or Change Network.
Follow the app’s prompts to put the doorbell into setup mode, choose your new Wi-Fi network, and enter its password. Continue through the prompts until the process finishes. Repeat these steps for each Ring device that needs the new credentials.
If your doorbell shows as offline, you can also start troubleshooting from the dashboard. Tap the offline icon on its camera tile, review the error code, and follow the prompts. To change its network, use Device Health > Network > Reconnect or Change Network.
Complete the temporary WiFi connection
When the app requests it, press and release the doorbell’s setup button, then select Light is Spinning White. On an iPhone, accept Join. On Android, allow the automatic connection or select Connect.
If your phone does not connect automatically, open its Settings > Wi-Fi and select the temporary network beginning with Ring- or Ring Setup. Return to the Ring app, select your destination home network, and enter its password. The temporary connection is part of setup; pressing the hardware button alone does not choose your new home network.
Button access depends on your doorbell’s design. Ring places the setup button on the back of internal-battery models, beneath the front faceplate on removable-battery models, and beneath the faceplate on the right of wired models. Follow your particular model’s instructions when accessing it.
Run doorbell setup again when needed
If the network-change procedure fails, return to the dashboard and select Set Up a Device. Scan your doorbell’s QR code, or use the manual selection option when scanning fails. Choose your existing location, name the doorbell, and follow its preparation prompts.
Use the same owning account when reconnecting your existing doorbell. Press the setup button when requested, join the temporary network, and select the new home network. Enter its password and continue until setup finishes.
Fix a missing or incompatible network
If your doorbell cannot find or use the router’s offered 5 GHz network, try its 2.4 GHz network instead. Select that network during Ring setup and enter its password.
For an Incompatible Network error on Video Doorbell 3, Video Doorbell 3 Plus, or Video Doorbell 4, Ring directs you to change the router’s security settings. Open the router’s administration page or your internet provider’s app, find Wi-Fi Security, and select WPA2-Personal. Router menu names vary, so follow the labels used by your router.
For routers with a PMF or Protected Management Frames control, Ring’s procedure also calls for setting it to Disabled. Save the changes, restart the router, and retry setup. A separate 2.4 GHz WPA2 network is another option for the affected doorbell.
Restart an unresponsive doorbell before resetting it
Power-cycle an unresponsive doorbell before trying setup again. For a removable-battery model, remove the battery for 10 seconds and reinsert it; for a plug-in model, disconnect power for 10 seconds and reconnect it. For a wired model, switch its power source off and back on.
The battery-removal procedure does not apply to a sealed internal battery. After power cycling, retry Reconnect, Change Network, or the setup flow. Restarting the doorbell does not supply the new Wi-Fi password.
When ordinary reconnection still fails, hold the doorbell’s setup button for 20 seconds and release it to perform a factory reset. Then run Set Up a Device in Ring again, select the new network, enter its password, and complete setup. Reserve the long button hold for this recovery step, since normal setup uses a shorter press.
Reconnect through Chime Pro
If you use Chime Pro to extend your doorbell’s network, connect Chime Pro to the new home network first. In Ring, open the menu > Devices, select your doorbell, and choose Device Health > Change Network. Continue through Change Wifi Network > Connect to Chime Pro and complete the prompts.
You can also connect a compatible doorbell during Chime Pro setup. Select Connect, choose the doorbell, and select Switch to Chime Pro Network > Connect to Chime Pro. Wait for setup mode; if it does not start, hold the doorbell’s setup button for one or two seconds and release.
Finish that accessory setup flow with Continue > Got it > I'm Done. Use Chime Pro for this network-extension feature, which Ring assigns to Chime Pro rather than ordinary Chime or Chime Plus.
Handle account access and ownership blocks
If someone is helping you, Ring’s Advanced and Professional installer roles allow device configuration, while Standard and Limited roles cannot adjust device settings. To change an existing user’s access, open the menu, choose Settings or Control Center, then open User Permissions. Select the user and location, then choose Advanced > Continue > Save. Your helper can then use the normal device setup flow.
If your used or inherited doorbell belongs to another account, ask the previous owner to open the menu > Settings > Transfer Ownership > Create Request > Transfer devices to someone else. Have them select the device and complete the transfer prompts. If that person is unavailable, begin device setup and select Request Ownership when prompted. Complete Wi-Fi setup once the device is released.
Removing the device is unnecessary for a normal Wi-Fi change. If you deliberately want to rebuild its account setup, open the menu > Devices, select your doorbell, then choose Device Settings > General Settings > Remove Device.
Choose Keep Events > Deactivate Device to retain eligible recordings. Choosing Delete Events deletes the device and removes your access to its event history. Afterward, select Set Up a Device and complete setup with the destination Wi-Fi network and password.
Frequently Asked Questions
Can I change my Ring doorbell’s Wi-Fi from a computer or Alexa?
You need the Ring mobile app for doorbell setup. Ring’s documented Wi-Fi reconnection steps also run in the Ring app, through the doorbell’s Device Health controls.
What phone software does the Ring app require?
You need iOS 17 or later on an iPhone or Android 9 or later on an Android phone. Ring’s download page also offers an Amazon Fire app listing, but Ring does not specify a minimum Fire OS version there.
Can I give an installer temporary access to set up the doorbell?
Yes, select Invite User in Ring’s User Permissions, then choose Professional installer. Enter the installer’s details, select the location, and select Send Invite. This access expires after 48 hours.
Does deleting the Ring app release a doorbell from its previous owner?
No, deleting the app does not release ownership. Physically uninstalling the doorbell does not release it either, so you still need to resolve its account association.
Will Alarm Pro cellular backup connect my doorbell to a new Wi-Fi network?
No. Ring’s Alarm Cellular Backup does not provide internet; it keeps Ring Alarm sending emergency alerts during an outage. Ring’s 24/7 Backup Internet, which requires a compatible Ring subscription, provides internet during an outage to devices already connected to Alarm Pro’s eero Wi-Fi network. Neither feature moves your doorbell to a new Wi-Fi network, so use the Device Health reconnection steps instead.