Fix Samsung Galaxy S10 Call Issues When You Can't Make or Receive Calls

If your Samsung Galaxy S10 suddenly stops making or receiving calls, it can be frustrating. The problem might be something simple like a setting you accidentally changed, or it could be related to your carrier service. Let's walk through the most effective troubleshooting steps to get your phone working again.

Quick Checks First

Before diving into complex solutions, try these basic fixes:

• Check your signal strength - Make sure you have adequate network coverage
• Verify Airplane mode is off - Swipe down from the top and ensure the airplane icon isn't highlighted
• Restart your phone - Hold the power button and select "Restart"
• Test your SIM card - Remove and reinsert it, or try it in another phone
• Check blocked numbers - Make sure important contacts aren't accidentally blocked

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Method 1: Contact Your Carrier

Sometimes the issue isn't with your phone at all. Your mobile carrier might be experiencing network problems or performing maintenance. Use another phone to call your carrier's customer service or check their website for service outage information.

Method 2: Disable Smart Call Features

Smart Call features can sometimes block legitimate calls. Here's how to check these settings:

1. 1.Open the Phone app
2. 2.Tap the three-dot menu and select Settings
3. 3.Look for "Caller ID and spam protection"
4. 4.Toggle this off if it's enabled

While you're in the settings, also check your blocked numbers list to ensure important contacts aren't accidentally blocked.

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Method 3: Turn Off Do Not Disturb

Do Not Disturb mode silences all incoming calls and notifications. Check if you've accidentally enabled it:

• Swipe down from the top of your screen to access Quick Settings
• Look for the Do Not Disturb icon and make sure it's not active
• Alternatively, go to Settings > Notifications > Do Not Disturb and disable it

Method 4: Check Call Forwarding and Barring

Call forwarding redirects your calls to another number, while call barring blocks all incoming or outgoing calls. To check these settings:

1. 1.Open the Phone app
2. 2.Tap the three-dot menu and select Settings
3. 3.Go to Supplementary Services
4. 4.Check both Call Forwarding and Call Barring options
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6. 6.Make sure call forwarding is disabled and call barring isn't active
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Method 5: Verify Your Internet Connection

For VoIP calls and some messaging services, you need a stable internet connection:

• Toggle Wi-Fi off and on
• Switch between Wi-Fi and mobile data
• Try connecting to a different Wi-Fi network if available

Method 6: Reset Network Settings

If you're still having issues, resetting your network settings can help:

1. 1.Go to Settings > General Management
2. 2.Tap Reset > Reset network settings
3. 3.Confirm the action

Note: This will erase all saved Wi-Fi passwords and Bluetooth connections, so you'll need to reconnect to your networks afterward.

Method 7: Update Your Software

Outdated software can cause calling issues. Check for updates:

1. 1.Go to Settings > Software update
2. 2.Tap Download and install
3. 3.Follow the on-screen instructions if an update is available

Method 8: Factory Reset (Last Resort)

If nothing else works, a factory reset might be necessary:

1. 1.Back up all your important data first
2. 2.Go to Settings > General Management > Reset
3. 3.Select Factory data reset
4. 4.Follow the prompts to complete the process

Remember that this will erase all your personal data, apps, and settings, so only use this as a last option.

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Start with the quick checks and work your way through these methods until your calling functionality is restored. Most call issues on the Galaxy S10 can be resolved with these straightforward troubleshooting steps.