Samsung Stuck On The Logo Screen (Won't Turn On) - How To Fix

By Technobezz Staff
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However, things take a turn for the worse after you finally have the phone in hand. You turn it on and it gets

You've been looking forward to the release of this new Samsung model for weeks now and you're more than excited when it finally hits the shelves. You rush home, bring out your wallet, and head straight towards the nearest electronics store to get one for yourself. 

However, things take a turn for the worse after you finally have the phone in hand. You turn it on and it gets stuck on the logo screen with no sign of life whatsoever. What do you do? Hopefully, this article can come in handy in helping you troubleshoot such a problem. Read on to find out more!

Reasons Why Samsung Phone Is Stuck On The Logo Screen

System Bugs

One of the reasons your Samsung phone may be acting up is the many bugs in the software that can cause the problem. An update can resolve bugged software. Manufacturers regularly develop new versions to ensure that they can fix current issues and concerns. 

Apps

Some third-party apps have malicious codes and viruses, damaging your device's software and making it act abnormally. To avoid such problems, you must ensure that all apps are downloaded from the Google Store.

Update Loop

A "stuck-in-the-boot loop" issue may appear when a software update does not finish properly. Several reasons may cause the software update to end up causing the phone to go just halfway through and get stuck.

Your phone must have enough battery to ensure that the update is complete. Sometimes your phone ends up freezing while the update is underway, getting stuck in the boot loop.

Most Samsung devices warn users that the phone will take time to update, so they should ensure that it's not switched off while updating. If this happens, there is a chance that the update will not finish properly. As a result, the Samsung phone gets stuck on the logo screen.

Can You Lose Data When your Samsung Phone Gets Stuck on Samsung Logo Screen (Loop)

First, you must understand that it is hard to confirm whether or not your data will be lost. Sometimes, when your phone gets stuck in the boot loop*, you may lose all of your phone's data.

Try connecting it to a computer and see if the computer can read the files on the device before starting any troubleshooting procedures. If the PC can read the data, move everything to your computer before proceeding with any troubleshooting steps.

If your Samsung phone has boot problems, it has the following symptoms:

  • The device does not start at all. It does not charge when you connect the device to a charger, but it is recognized by your computer when you connect it to a computer.
  • The device cannot start, but you can see it charging when connecting it to the charger.
  • It begins to power on only to get stuck on the boot screen. It may get stuck on the login screen or power off automatically after reaching a certain point.

 

 

What To Do If Your Samsung Phone Is Stuck On The Logo Screen?

Solution 1: Charge Your Samsung Device

It is possible that your device powered off because the battery died. Sometimes, the battery indicator may show that the battery has 25%, for example, and is almost empty. Switch off your device completely and charge it.

 

Allow your phone to charge for some time and then power it on. Check if your device can power on completely. If it does, the problem is solved, and you can enjoy using your phone now.

Solution 2:  Hit the power button one more time.

We know that you have already tried using the Power button but try it more than two or three times. After you charge the phone, press the Power button a few times to ensure a problem with powering on the phone. 

 

If it Powers on, check if the Power button is working correctly. Take the phone to a technician who can check the internal wiring of the phone to see if the Power button is not working correctly.

 

 

Solution 3: Soft Reset

The first thing to do when your Samsung phone is stuck on the Samsung logo is to try and do a soft reset which should help you restart the phone without getting stuck on the logo screen. A soft reset varies on different devices. While it usually involves holding the power button for 8 to 10 seconds, certain phones require holding the Power and Volume Up buttons together for 8 to 10 seconds. Depending on the model of your phone, one of these may be successful.

 

Solution 4: Change the Charging Method

If your Samsung phone's or tablet's charger is not helping, try using a USB cable to connect your device to your computer. If you are using a computer to charge the phone, switch to a wall charger to check if it works. If nothing happens, try to charge another device and use the same charger to check if other devices are charging. By doing this, you will figure out if the problem lies within the device or the charger.

Notes

  • Try charging your phone with another charger.
  • Try charging your phone via a computer, wall outlet, lamp or wireless charging station. 
  • Ensure that the cable is not damaged.
  • Remove any phone case, MagSafe or battery-pack accessories.

Make sure that the charger or the cable isn't damaged. Damaged wires can cause your phone to not charge, and if your phone's battery is dead, the phone will not switch on.

 

Solution 5: Wipe Cache Partition

Wiping the cache partition of your phone allows you to remove the cache files, which may have been corrupted and caused the phone to power off. It is possible that the corrupted cache files may not allow your phone to turn on.

 

These files are temporary and will be created by the phone once again after you wipe out the current batch. To wipe the cache partition, you must enter recovery mode by pressing a specific combination of keys. The variety varies from one Android device to another. Here are some examples:

To wipe the cache partition, follow these steps:

  • Connect your phone to a desktop/ laptop with the original Type-C cable
  •  Press and hold the Power + Volume Up Buttons
  • When the Android logo appears, release all keys.
  • Use the Volume down button to navigate, then select "Wipe cache partition."
  • Use the Power button to make selections. 
  • Once the wipe cache partition process is complete, select Reboot System using the Power button.
  •  Press the Power key to restart the device.

Once your phone reboots, new cache files will be built by your device. If you go through the entire process successfully and your phone switches on, your problem is fixed. You must still consider resetting the phone to factory settings if your Samsung phone won't turn on or charge even after wiping the cache partition.

 

Solution 6: Remove the SD Card (If Available) 

 

If you are using an SD card, there is a chance that it may have malfunctioned from a virus that may have infected the card, further damaging the files of the device and making it unstable when you try to power on the device. To solve this problem, you must remove the SD card from your device and power it on. Check if removing the SD card helped resolve the issue for your device.

 

Solution 7: Boot Samsung into safe mode

There might be a culprit app causing this issue and this can be tested by turning the device into safe mode. To do this, follow the instructions below:

  • Ensure your device is Off
  • Press and simultaneously hold the Power and Volume Down buttons to turn the device on. 
  • Once the Samsung logo appears on the screen, you can let go of the power button. Ensure you keep holding the Volume Down Button
  • Safe Mode will now appear at the bottom left of the screen.

How to Exit Safe Mode (3 Ways):

    1. Press and hold the Power button for at least 6 secondsthen tap Restart.
    2. Press and hold the Power + Volume Down buttons for at least 5 seconds
    3. Swipe down from the top of the screen to access the Notification Panel, then tap on "Safe mode is on" To disable and restart.

If the phone is booted into this Mode, there is a problem with third-party apps. Consider deleting all apps or performing a factory reset.

Solution 8: Boot into recovery mode (Wipe Cache Partition)

Older Models / Versions: 

  • To turn off your phone, press and hold the Power, Volume Up, and Home buttons until your phone vibrates.
  • It will be in the Recovery menu of your device.
  • Highlight the 'wipe cache partition' option by using the Volume Down key and pressing the Power key to select the option.

Updated: 

  • Press and hold the Power button on your device till you see the Power menu > Tap Power Off.
  • Connect your phone to a desktop/ laptop with the original Type-C cable
  •  Press and hold the Power + Volume Up Buttons
  • When the Android logo appears, release all keys.
  • Use the Volume down button to navigate, then select "Wipe cache partition."
  • Use the Power button to make selections. 
  • Once the wipe cache partition process is complete, select Reboot System using the Power button.
  •  Press the Power key to restart the device.

 

Solution 9: Reset Samsung to Factory Settings

If none of the above solutions can help you, consider resetting your device to factory settings. If resetting the device to factory settings, it will return to its initial state. This will wipe all data and remove all third-party applications. If any of this is why your Samsung phone is stuck on the logo screen, then a reset should be able to fix it.

 

Since you will not be able to do the reset from your device, make sure that you have transferred all the data to your computer. However, if your computer does not read the device, you can lose all the data on your phone. As we mentioned in the previous solution, you must enter the recovery mode by pressing a specific combination of keys.

 

  • Power off your device by pressing and holding the Power key.
  • Connect your phone to a desktop/ laptop with the original Type-C cable
  • Now press and hold the Power and Home (Older devices) or Volume Down Keys.
  • When the Android logo appears on the screen, release the Power button. Continue pressing and holding the other button until you see the Recovery Menu on your device's screen.
  • Use the Volume down key to highlight the Factory Reset option in the menu.
  • Now with the help of the Power key, confirm your options.

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