Maybe your Eero 6+ has been acting flaky since the last auto-update. Or maybe you're boxing it up to hand off to a new owner. Whatever brought you here, this mesh router has two distinct reset paths, and picking the wrong one just wastes time.
The short version: a soft reset clears transient glitches without wiping your settings. A full factory reset wipes the slate completely. Start with the soft reset.
Pick the Right Reset for Your Situation
The Eero 6+ is a dual-band Wi-Fi 6 (AX3000) mesh router managed entirely through the Eero app. There is no web interface. So every reset happens either in the app or directly on the hardware.
You have three options that escalate in severity:
- In-app reboot: The gentlest option. Open the Eero app, tap Settings, Troubleshooting, and Reboot. Use this first for general sluggishness or if a setting change isn't taking effect.
- Soft reset: Clears the WAN state, DHCP lease, and cached routing data without touching your saved settings or network name.
- Hard factory reset: Wipes everything including the on-device configuration, network credentials, and any local settings. Use this only when selling, gifting, or doing a true ground-up reinstall.
If you're not sure which one you need, start with the soft reset. You can always escalate to the full factory reset later without losing anything.
Screenshot Your Settings First
The Eero app doesn't have a backup feature. Before you do anything destructive, open the app and take screenshots of your current configuration.
Capture your network name and password, any port forwarding rules, custom DNS, and device profiles. If you use Eero Plus, grab your content filters and ad blocking settings too. You will need to re-enter all of this manually after a full factory reset.
Try the Soft Reset First
Flip the Eero 6+ over. The reset button is recessed on the back panel near the two Gigabit Ethernet ports. Grab a paperclip or a SIM eject tool.
Press and hold for about 7 seconds. The LED on the front flashes yellow, then the device reboots. The whole process takes about 90 seconds, and your network comes back exactly as it was before.
This clears the WAN authentication, DHCP lease, and any cached routing state. Most transient issues that don't respond to a simple reboot resolve here. If the problem was a bad ISP handshake or a stuck DNS cache, this is usually the fix.
Do the Full Factory Reset if Needed
If the soft reset didn't fix the issue, or if you're passing the Eero 6+ to someone else, go for the full factory reset. Press and hold the reset button for about 15 seconds.
The LED flashes red, then turns white as the device boots, and finally flashes blue when it is ready for setup. Blue means it is in a clean, out-of-box state and ready to pair with the app.
A full reset wipes the on-device configuration. You will need to set it up from scratch, so budget about 20 minutes for the whole process including re-adding any satellite Eero 6+ units.
Don't Forget to Remove the Eero From Your Account
Here is a trap that catches a lot of sellers: a hard reset does not unlink the device from your Eero account. The serial number stays registered in Eero's cloud. If the new owner tries to claim it, they will get an error saying the device is already linked to another account.
Open the app, tap the network name, tap the specific Eero 6+ you are resetting, scroll down to Advanced Settings, and tap Remove from Network. Do this before you ship the device or hand it over. If you have already done the hard reset, you can still remove it from this menu even if it shows as offline.
Set Up the Eero 6+ From Scratch
After a full factory reset, open the Eero app on your phone (iOS 13+ or Android 9+). The app walks you through connecting to the temporary Eero setup network and linking the device to your modem.
The Eero 6+ supports up to 1 Gbps internet speeds, so the app will check your WAN connection and confirm if your modem is delivering the right speed. It handles most ISP authentications automatically, though you will be prompted for PPPoE credentials if your provider requires them.
If you have a multi-pack, the app will guide you through adding the satellite units. The TrueMesh system handles the rest automatically.
Restore Your Custom Settings
Once the network is back online, pull up those screenshots. Navigate to Settings > Network Settings to reapply custom DNS and port forwarding rules. Rebuild your guest network and re-enable any Eero Plus features if you had them.
One specific setting to watch: WPA3 is off by default on the Eero 6+. The factory default is WPA2/WPA3 transitional (mixed mode) to maintain compatibility with older devices. If you need full WPA3, you have to opt in through Settings > eero Labs. Just know that enabling WPA3 can block older smart home devices and printers, so only turn it on if everything on your network supports it.
If you had Eero Plus enabled, reapply your family profiles and content filters manually.
Confirm the Mesh Has Re-Paired
If you have multiple Eero 6+ units in a mesh, the satellites usually reconnect automatically within a few minutes after the gateway is set up. Open the app and check the status of each node.
If a satellite shows as offline after 15 minutes, unplug it, wait 30 seconds, and plug it back in. Give it up to 5 minutes to rejoin the TrueMesh network. The app shows the connection quality for each node, so you can easily spot a weak link or a placement issue.
