Seeing "Call Ended" or getting dropped calls on your Moto G Power (2025) is a real headache, especially when you're trying to get something done. This usually means your phone is having trouble connecting to your carrier's network properly. A weak signal, a minor software hiccup, or a single wrong setting can be the culprit.
Let's start with the quickest fix that often clears things up in seconds.
Toggle Airplane Mode On and Off
This instantly resets your phone's connection to the cellular network. Swipe down from the top of your screen to open the Quick Settings panel. Tap the Airplane Mode icon to turn it on, wait about 10 seconds, then tap it again to turn it off.
Your phone will reconnect to the network, and that's often enough to fix a temporary glitch causing the call failures.
Check Your Signal Strength
This is the most common reason calls drop. Look at the signal bars in the top-right corner of your screen. If you only have one or two bars, your connection is weak.
Try moving to a different room, going near a window, or stepping outside. The Moto G Power's budget Dimensity 6300 chip is fine for calls, but it can't overcome a truly poor signal from your carrier's tower.
Perform a Force Restart
A simple reboot can clear out minor software bugs that might be interfering with the phone app or modem. Just press and hold the Power button on the right side of the phone for about 10 seconds, or until you feel it vibrate and see the Motorola logo appear.
This is a soft reset and won't delete any of your data. I'd try this after the Airplane Mode trick if you're still having issues.
Review Do Not Disturb and Focus Modes
Check that you haven't accidentally silenced all calls. Swipe down from the top and look for a moon or bell icon with a line through it in your status bar. If you see one, tap it to turn off Do Not Disturb.
You can also go into Settings > Sound & vibration > Do Not Disturb to make sure no rules are blocking incoming calls.
Verify Your Date and Time Are Correct
Incorrect system time can sometimes cause authentication issues with the cellular network. It's an easy thing to check and fix. Open Settings > System > Date & time.
Make sure the "Use network-provided time" switch is turned on. This lets your carrier automatically set the correct time for you.
Check Your Blocked Numbers List
It's worth a quick look to make sure you didn't block the number you're trying to call by mistake. Open your Phone app and tap the three-dot menu in the top-right corner, then go to Settings > Blocked numbers.
If you see the number there, tap the 'X' next to it to unblock. This is a common oversight if calls from a specific person always fail immediately.
Ensure Mobile Data and Roaming Are Enabled
While calls use the voice network, some carrier features rely on a data connection. Go to Settings > Network & internet > Mobile network.
Make sure "Mobile data" is switched on. If you're traveling and trying to make a call, you may also need to enable "Data roaming" from this same menu, but be aware of potential charges from your carrier.
Try Temporarily Switching Network Mode
Sometimes the phone struggles with the newer, faster network types like 5G in certain areas. You can force it to use a more stable, older network like 4G LTE just for testing. Go to Settings > Network & internet > Mobile network > Preferred network type.
Change it from "5G" to "LTE" or "3G". Try making a call. If it works, the issue is with the 5G signal in your location. You can switch it back later, but this confirms the cause.
Inspect and Reseat Your SIM Card
A loose, dirty, or faulty SIM card is a classic cause of call problems. The Moto G Power (2025) uses a nano-SIM. You'll need the SIM eject tool that came in the box (or a small paperclip) to open the tray on the side of the phone.
Gently remove the SIM card, blow on the tray to clear any dust, and carefully reinsert the card. Make sure it's seated flush. If you have another phone, you can test the SIM card in it to see if the problem follows the card.
Update Your Software and Carrier Services
Motorola and your carrier release updates that fix bugs, including ones related to calling and network connectivity. First, connect to Wi-Fi. Then, go to Settings > System > System updates to check for an Android update.
Also, open the Google Play Store, tap your profile icon, and go to Manage apps & device > Manage > Updates available. Look for an update to "Carrier Services" or your carrier's app and install it.
Reset Your Network Settings
This is a more thorough step that will erase all your saved Wi-Fi networks, Bluetooth pairings, and cellular network preferences. It won't touch your photos, apps, or personal files. Go to Settings > System > Reset options.
Tap "Reset Wi-Fi, mobile & Bluetooth" and confirm. Your phone will reboot. Afterward, you'll need to reconnect to Wi-Fi and re-pair Bluetooth devices, but it can resolve deep-seated network configuration problems.
If you've worked through all these steps and calls are still failing, the issue is likely with your carrier's service in your area. Give them a call from another phone or use their online support. Ask if there are any known network outages, and describe the exact problem. They can run diagnostics on your line and account, and if the SIM card is suspected, they can usually send you a replacement for free or a small fee.
