A touchpad that stops working on your HP Envy x360 15 can make the whole laptop feel broken. Whether the cursor is frozen, clicks aren't registering, or multi-finger gestures have stopped, you can usually get it working again without needing a repair shop.
Check the Physical Touchpad Toggle
Your Envy x360 has a dedicated key to turn the touchpad on and off. Look at the top row of keys and find the one with a touchpad icon, which is typically the F5 or F6 key. You'll need to press the Fn key and that function key simultaneously. A small on-screen notification should appear confirming the change.
You can also check the software setting. Open Start and go to Settings > Bluetooth & devices > Touchpad. Make sure the main toggle at the top is switched to On.
Perform a Full Restart
If the touchpad stopped responding after waking the laptop from sleep or hibernation, a simple restart is often the fastest fix. This reloads all the drivers, including the one for your touchpad.
You can restart using the keyboard if the touchpad is dead. Press the Windows key, then use the Tab key to navigate to the power icon, press Enter, select Restart with the arrow keys, and press Enter again.
Disconnect Any External Mice
Windows has a setting that can automatically disable the internal touchpad when it detects an external mouse. Unplug any USB mouse or disconnect any paired Bluetooth mouse.
After removing the external device, tap the touchpad to see if it works. To prevent this from happening in the future, go to Settings > Bluetooth & devices > Touchpad and look for an option like "Leave touchpad on when a mouse is connected" to ensure it stays enabled.
Update Your Touchpad Driver
Outdated or corrupted drivers are a common cause. Press the Windows key + X and select Device Manager. Expand the section labeled Mice and other pointing devices.
Right-click on the device listed, which might be "HID-compliant mouse" or "Synaptics TouchPad," and select Update driver. Choose Search automatically for drivers. For the most reliable update, I'd recommend using the HP Support Assistant app, which is pre-installed on your Envy and will find the correct HP-certified driver for you.
Run the HP Hardware Diagnostics
HP builds a useful diagnostic tool right into the laptop's firmware. Restart your Envy x360 15 and immediately press the F2 key repeatedly as it boots up. This will launch the HP PC Hardware Diagnostics UEFI.
From the main menu, you can run a System Fast Test or a more thorough Component Tests menu, where you can select the Mouse/Touchpad test. This will check if the hardware itself is functioning properly.
Reinstall the Touchpad Driver
If updating didn't help, a clean reinstall might. Go back to Device Manager under Mice and other pointing devices. Right-click on your touchpad driver and select Uninstall device. Check the box that says "Attempt to remove the driver software for this device" if it appears, then click Uninstall.
Restart your laptop. Windows will install a basic, generic driver upon startup. This might get the touchpad working, but to restore all the multi-touch and gesture features, open HP Support Assistant afterward to download and install the full, official HP touchpad driver.
Check for Conflicts in BIOS
It's rare, but the touchpad can be disabled in the system BIOS. Restart your laptop and press the F10 key repeatedly as it starts to enter the BIOS Setup.
Use the arrow keys to navigate. Look for a menu called System Configuration or Advanced. Inside, find an option for Internal Pointing Device or TouchPad and make sure it is set to Enabled. Save and exit (usually F10).
Clean the Touchpad Surface
Over time, oils from your fingers, lotion, or other residues can build up and interfere with the touchpad's sensitivity. Shut down the laptop and use a soft, slightly damp microfiber cloth to gently wipe the touchpad surface.
Make sure it's completely dry before turning the laptop back on. Also, ensure your fingers are clean and dry, as moisture can cause the cursor to jump or not respond.
Run a System File Check
Corrupted Windows system files can sometimes affect hardware like the touchpad. Press the Windows key, type cmd, right-click on Command Prompt, and select Run as administrator.
In the window that opens, type the command sfc /scannow and press Enter. Let the scan run to completion; it will attempt to repair any corrupted files it finds. Restart your laptop when it's done.
