Microsoft Edge sign-in keeps your favorites, passwords, history, settings, open tabs, extensions, autofill, and payment info moving across your devices. When Edge refuses to sign in or sync stops updating, start with the profile menu, then move through sync settings, account checks, and the built-in reset tools.
Here are the fixes in the order that saves the most time.
Sign in from the Edge profile button
Start with the profile button on desktop because it is the shortest path into Edge sync.
- 1.Open Microsoft Edge.
- 2.Select the profile icon in the top-right corner.
- 3.Choose your account, or select Add new account.
- 4.Select Sign in to sync data.
- 5.Keep Edge open while sync starts.
Use Edge Settings when the profile menu is not enough
The same sign-in control sits inside Edge settings. Open Microsoft Edge, go to Profiles, then choose Sign in.
Select the account you want to use, choose Continue, then select Sign in to sync data. Check that you are inside the profile you use every day before you turn sync on.
If this method fails, open edge://settings/help, let Edge install the latest update, restart the browser, and sign in again.
Set up a separate Edge profile
Use a new profile when you share a computer, keep personal and work browsing separate, or need a clean profile for sync. Edge supports multiple profiles, and each profile signs in separately.
Select the profile icon in the upper-right corner, then choose Set up a new profile.
Pick Personal or Work or school.
Choose Sign in to sync data, then select Confirm and start browsing.
After setup, use the profile image to switch profiles or add another account.
Turn on the sync data you actually want
The most common cause of missing favorites, passwords, history, or tabs is a signed-in profile with that data type turned off.
On desktop, open Settings and more, then go to Settings, Profiles, and Sync.
You can also press Alt+F, choose Settings, select your profile, and open Sync.
Use the toggles on the right side of the screen to turn each sync feature on or off. Edge supports sync for favorites, passwords, history, extensions, settings, open tabs, autofill, payment info, and other supported data types.
When Edge shows the sync prompt right after sign-in, choose Customize before turning sync on to pick the data types first.
Sign in and force sync on mobile
On iPhone, iPad, or Android, sign in from the Edge app and run Sync now when mobile data has fallen behind.
- 1.Open the Microsoft Edge app and select your profile image.
- 2.Select Accounts, choose your account, then select Sign in to sync.
- 3.To use a different account, select Add Account and follow the prompts.
- 4.Open Settings, tap your account picture, then open Sync settings.
- 5.Turn Sync on, select the data items you want, tap Sync now, then tap Done.
Clear cached sign-in data when Edge keeps asking again
The most common cause of repeated sign-in prompts is stale cached credentials, cookies, or browser cache blocking a clean login.
Open Microsoft Edge and go to edge://settings/privacy.
Under Clear browsing data, select Choose what to clear.
Select Cookies and other site data and Cached images and files.
Set the time range to All time, then select Clear now.
Restart Edge, go to edge://settings/profiles, and sign in again.
Check your Microsoft account and network
Before changing more browser settings, confirm the account works outside Edge. For a personal Microsoft account, sign in at account.microsoft.com. For a work or school account, sign in at myaccount.microsoft.com.
If your personal account does not sign in on the web, reset the password at account.live.com/password/reset. For a work or school account, ask your organization to reset or unlock the account. If multifactor authentication changed, update it at mysignins.microsoft.com.
Edge sign-in also needs access to Microsoft authentication services, including login.microsoftonline.com, login.live.com, account.live.com, and graph.microsoft.com. Test from a different network, such as a mobile hotspot, to confirm the network is not blocking sign-in.
If this method fails, use Edge's built-in sync repair options next.
Re-sync or reset Edge sync data
The most common cause of a sync problem after sign-in is local Edge data falling out of step with Microsoft’s cloud sync data.
In Edge, open Settings and more, then go to Settings, Profiles, and Sync.
Under Re-sync data to this device, select Re-sync.
Keep the browser open until the operation completes.
When re-sync does not fix it, return to the same area. Select Re-sync data to this device, choose Still having sync problems? Try another option, then select Reset sync.
Leave Edge open until the reset finishes.
Before a reset or profile removal, back up favorites from desktop Edge with Ctrl + Shift + O, then More options, Export favorites, and Save.
Fix a broken profile or managed device
A damaged local Edge profile is the most common cause when sync stays broken after the account and cloud sync checks pass.
Select the profile icon, open Profile settings, go to More profiles, and select the delete button next to the profile you want to remove.
Before you confirm, check that your data has already synced. Removing a profile also deletes the local browsing data tied to that profile, including favorites, history, and passwords that were never synced.
Select Remove profile to confirm.
Restart Microsoft Edge, create a new profile, and sign in again.
On Windows, Edge also uses the account connection in the operating system. Open Settings, Accounts, and Your info to confirm your account is connected.
For work or school accounts, open Settings, Accounts, and Access work or school. If the work or school connection is broken, select the account, choose Disconnect, then select Connect and sign in again.
When Edge says your organization manages the browser, open edge://policy and check BrowserSignin. A value of 0 disables browser sign-in, 1 enables it, and 2 forces sign-in. Sign-in and sync are separate policies, so if sign-in works but sync will not turn on, check SyncDisabled on the same page. Applied as mandatory, it stops you from turning sync on and suppresses the sync prompt. Check SyncTypesListDisabled too, which excludes specific data types such as favorites, passwords, or history from sync. Contact your organization’s IT administrator when policy blocks sign-in or sync.
Install or update Edge from Microsoft
Microsoft’s current Edge download fixes missing builds, outdated installs, and unsupported sign-in behavior. Download Edge from Microsoft instead of using old Internet Explorer or legacy Edge migration steps.
Go to microsoft.com/en-us/edge/download or explore.microsoft.com/en-us/edge/download.
Choose Download for Windows, Download for macOS, iOS, Android, or Download for Linux (.deb).
Install the update, restart Microsoft Edge, and sign in from the profile icon.
On Windows, you can also open Start, Settings, and Windows Update. Select Check for updates, install available updates, restart the device when prompted, and open Edge again.
If this method fails, check edge://sync-internals/ for sync status and edge://signin-internals/ for sign-in status before contacting Microsoft support or your organization’s IT team.
Frequently Asked Questions
Do I need a Microsoft account to sync Microsoft Edge?
Yes. Edge sync uses a personal Microsoft account or a work or school account. After signing in, choose Sign in to sync data.
Can I choose what Microsoft Edge syncs?
Yes. On desktop, go to Settings and more > Settings > Profiles > Sync and use the toggles for each data type. On mobile, open Sync settings from your account page.
What should I do before resetting Edge sync?
Back up your favorites first. On desktop Edge, press Ctrl + Shift + O, open More options, choose Export favorites, select a file location, and save it.
Can I stop syncing without removing Edge?
Yes. On desktop, go to Settings and more > Settings > Profiles > Sign out. On mobile, open Settings, select your profile image, then choose Sign out and turn off sync.
