Facebook video selfie verification can fail when you are trying to log in, recover an account, confirm your age, use Dating, or finish Meta Verified identity checks. The fix depends on where the prompt appears.
Start with the exact account flow Facebook shows, then check camera access, app data, and recovery options. If Facebook offers another path, use the supported option on that same screen.
Complete the selfie check Facebook shows
Stay inside the Facebook app or facebook.com when Facebook asks for identity confirmation. Follow the video selfie instructions on screen, record the requested movements, submit the selfie, and wait for Facebook's review.
This is the current path for video selfie verification during login, recovery, security, age, Dating, and Meta Verified checks.
If the camera opens and the review does not finish right away, leave the submitted check in place. Repeating the same prompt does not create a different recovery path.
Use account recovery when verification blocks login
The most common cause is that Facebook needs to confirm you own the account before letting you back in.
Use a device you have used with Facebook before, open your usual browser, and go to facebook.com/login/identify.
Enter your email address or mobile phone number, choose Continue, and follow Facebook's on-screen instructions to regain access or confirm your identity.
If the selfie prompt appeared after a suspected account takeover, go to www.facebook.com/hacked on a device you have used with Facebook before and follow Facebook's recovery prompts.
Switch to ID upload when Facebook offers it
This fixes a failed video selfie only when Facebook shows an ID option in the same identity or age check.
Use a camera or mobile device to take a close-up photo of your ID.
Return to the Facebook identity confirmation screen.
Choose Upload your ID when that option appears.
Follow the upload instructions on screen.
Submit the ID for review.
For age checks, choose Upload your ID instead of Take a video selfie when Facebook offers both options.
Allow Facebook to use your camera
A blocked camera permission can make selfie verification look broken even when the account check is working.
On iPhone or iPad, open Settings, then Privacy & Security, then Camera, and turn access on for Facebook. If Facebook is not listed, open Facebook, trigger the selfie camera prompt once, then return to Camera.
On Android, open Settings, then Security & Privacy, then Privacy, then Permission manager, then Camera. Select Facebook and choose an allow option such as Allow only while using the app.
If this method fails, check browser camera access next because facebook.com can be blocked separately from the Facebook app.
Fix camera access in your browser
Use these browser camera checks when you run Facebook through the web.
In Chrome on Android, tap More, then Settings, then Site settings, then Camera, and turn camera access on.
If facebook.com appears under Blocked, tap it and choose Allow.
On Windows, select Start, then Settings, then Privacy & security, then Camera, and turn on Camera access, Let apps access your camera, and Let desktop apps access your camera.
On Mac, choose Apple menu, then System Settings, then Privacy & Security, then Camera, and turn on camera access for your browser.
In Safari on Mac, choose Safari, then Settings, then Websites, select Camera, and set the facebook.com permission from the pop-up menu next to the website.
Refresh the app when the selfie camera freezes
On iPhone X and later, go to the Home Screen, swipe up from the bottom, and pause in the middle.
Swipe to Facebook.
Swipe up on the Facebook preview to close it.
On iPhone SE, iPhone 8, and earlier, double-click the Home button.
Find Facebook and swipe up on the preview.
Reopen Facebook and retry the video selfie prompt.
If camera permission is correct and the selfie camera still fails, restart your iPhone before trying again.
Clear stale data and update Facebook
Android cache or stale browser data can interfere with a verification flow even when Facebook opens normally.
On Android, open Settings, then Apps or Applications, then Facebook, then Storage, and tap Clear cache. Reopen Facebook and retry video selfie verification.
If you use Chrome on Android, open Chrome, tap More, then Delete browsing data, choose a time range, and tap Delete data. Sign back into Facebook and retry the verification prompt.
Open the official App Store or Google Play Facebook page and tap Update when it is available. If updating does not help, reinstall Facebook from the official store page.
If this method fails, report the problem from the place where selfie verification breaks.
Report the broken verification flow
The most common cause at this point is that the verification flow itself is malfunctioning, not that you missed a setting.
Go back to the screen where selfie verification failed and shake your phone.
Tap Report a problem.
Choose Include in report or the available include option.
Describe what happened and submit the report.
On a computer or iPad, open Help & Support, use the available report-problem path, and follow Facebook's on-screen instructions.
Where available, open Facebook or the Facebook Help Center, choose Chat with Meta AI support assistant, explain that Facebook video selfie verification is not working, and follow the account-support actions it offers.
Check restrictions on managed or child devices
Use these checks when camera permissions are missing, greyed out, or controlled by someone else.
On iPhone or iPad with Screen Time, open Settings, then Screen Time, then Content & Privacy Restrictions.
Tap Allowed Apps & Features and make sure the built-in Camera feature is turned on. This list covers Apple's built-in apps and features, not Facebook or Chrome, so grant those apps camera access in Settings, then Privacy & Security, then Camera.
Under Privacy, select the relevant setting and allow changes.
For Android child accounts, use Family Link to review app permissions, then allow Facebook or Chrome camera permission on the child device.
For workplace or school devices with organization-controlled camera settings, contact the device administrator to allow camera use for Facebook or the browser.
Skip old Trusted Contacts recovery steps and third-party VPN, proxy, or bypass methods. Current supported paths use Facebook login recovery, hacked-account recovery, ID upload, security checks, report-a-problem tools, and account-support options.
Frequently Asked Questions
Why does Facebook keep asking for a video selfie?
Facebook uses video selfie verification in current account recovery and identity confirmation flows, including login, security, age, Dating, and Meta Verified checks.
Can I skip Facebook video selfie verification?
Only when Facebook offers another option, such as Upload your ID. If Facebook does not show an alternative, continue with the on-screen verification or use Facebook's account recovery path.
Why is the camera blank during Facebook video selfie verification?
The most direct fix is camera permission. Allow camera access for Facebook on iPhone or Android, or allow camera access for the browser and facebook.com if you use Facebook on the web.
Does reporting the problem recover my Facebook account?
No. Report a problem sends Facebook a bug report about the broken flow. For account access, use facebook.com/login/identify or www.facebook.com/hacked when the account may be compromised.
