You walk past the Echo Show 15 mounted on your kitchen wall and say "Alexa, start my morning." The display stays on the ambient clock. The lights connected to its smart home hub don't flicker on. The routine simply didn't fire.
The fastest fix in almost all cases is a simple resync. Open the Alexa app on your phone and head to More > Routines.
Find the routine that's not working, tap Edit, then tap Save without changing anything. This forces a cloud resync. Give it about a minute and test the trigger again. Often that alone gets things moving.
Check the Routine's Assigned Device
Routines in the Alexa app are assigned to a specific Echo device. If you created it on your phone, it might be set to run on your phone instead of your Show 15.
In the Alexa app, open the routine and scroll to the bottom. Look for the From section and make sure your Echo Show 15 (2nd Gen) is selected. If it's pointed at another device, the Show 15 will never fire the triggers.
Is the Show 15 Actually Connected?
An offline display can't run a cloud-based routine. In the Alexa app, tap Devices and select your Echo Show 15. If it shows as offline, the Wi-Fi connection is the problem.
Unplug the AC adapter from the back of the display for about 30 seconds. Plug it back in and let it boot up completely. Even on a strong Wi-Fi 6E connection, the device can momentarily drop offline. Once it comes back, the routines should start working again.
The Smart Home Devices Might Be Unresponsive
The routine might be firing, but the lights or plugs it controls aren't responding. The Echo Show 15 (2nd Gen) has a built-in Zigbee smart home hub that manages these devices directly.
Try controlling one of the routine's devices directly from the screen. Say "Alexa, turn on the kitchen light." If it doesn't respond, that device has likely dropped off the hub. Remove it from the Alexa app and re-pair it through the device setup flow.
Update Your Location for Sunrise and Sunset Triggers
Sunrise and sunset triggers are calculated using the home address on your Alexa account. If you moved recently or the address is just wrong, the triggers will be off by hours.
Open the Alexa app and go to More > Settings > Your Locations. Verify your home address is accurate. Update it if needed, and the triggers recalculate automatically on the next cycle.
Pause Alexa Hunches Temporarily
Alexa's Hunches feature tries to predict what you want based on past behavior. It sometimes overrides an explicit routine. For example, a routine turns on a light, but a Hunch decides you don't want it on and turns it back off.
In the Alexa app, go to More > Settings > Your Hunches and toggle it off. Test the routine again. If it now works, you can leave Hunches disabled or fine-tune which devices it controls.
Give the Smart Home Hub a Fresh Start
If multiple Zigbee devices are unresponsive across different routines, the built-in hub inside your Show 15 might be stuck. You can reset it separately without wiping the whole display.
In the Alexa app, go to Devices > Echo Show 15 > Settings > Reset Smart Home Hub. This clears the paired Zigbee devices but leaves your Wi-Fi and Alexa account settings intact. You will need to re-add the devices afterward, but the routine triggers tend to hold again once the hub is reset.
Check for Fire TV Mode Lag
The Echo Show 15 (2nd Gen) ships with Fire TV built right in. If your routine tries to launch a Fire TV app or play a show, menu lag can silently kill the action.
This lag builds up over time with extended use. A simple power cycle clears it. Unplug the AC adapter for 30 seconds, plug it back in, and let the Fire TV interface reset itself. Routines that trigger Fire TV content should respond faster afterward.
If your Family Hub widgets are looking off after a firmware update, that same restart usually fixes the widget desync too.
Factory Reset the Echo Show 15
If routines are failing across the board and nothing else has helped, a factory reset is the last step. This wipes the device completely, including paired smart home devices and downloaded content.
Swipe down from the top of the screen and go to Settings > Device Options > Reset to Factory Defaults. Confirm the reset and the display will reboot into setup mode.
Set it up fresh with the Alexa app. Your account-level routines will sync back down once the display is online. You will need to re-pair your smart home devices through the Show 15's hub setup. After that, the routines should fire on schedule again.
