You typed your password, hit sign in, and AOL Mail bounced you right back to the login screen, or it threw an error like "Invalid password" or "We can't sign you in right now." It is frustrating when your inbox is sitting just behind that one screen.
Most AOL sign-in problems trace back to a handful of fixable causes: a wrong or recently changed password, stored browser data, an outdated browser, or a third-party mail app that AOL no longer trusts. A smaller number are account locks or verification prompts.
The fixes below are ordered quickest and most common first. Start at the top, test after each one, and stop as soon as you are back in. The steps cover the AOL website, the AOL mobile app, and native or third-party mail apps like Apple Mail, Outlook, and Thunderbird.
Check the Password You Are Actually Typing
An "Invalid password. Please try again" message may mean you are using the wrong password. Before anything else, rule out simple input mistakes.
Confirm Caps Lock and Num Lock are off, since either one changes what lands in the password field.
If your browser autofilled the password, clear that field and type it manually. Autofill often saves an old password after you change it.
If you are confident the password is right and it still fails, move on to resetting it rather than guessing endlessly.
Sign Out and Back In
A full sign-out and sign-in clears many minor session and browser glitches in one step. Sign out of your AOL account completely, then sign back in. This alone resolves a surprising number of bad-password and stuck-session issues.
Reset the Sign-In Screen When It Keeps Looping
If the sign-in page keeps reloading and sending you back to login without an error, a stale sign-in cookie is the usual culprit. AOL has a built-in reset for exactly this.
- 1.On the sign-in page, enter your username.
- 2.Click "Not you?" to clear the stale cookie.
- 3.Enter your username and password again.
- 4.Click "Sign in".
If it still loops, clear your browser cookies, quit and restart the browser, try a different supported browser, or use an alternate sign-in page (Aol.com or AOL Mail).
Clear the Browser Cache and Cookies
Corrupted cache or cookies, including a stale sign-in cookie, are behind both the looping screen and the "We can't sign you in right now. Please try again in a while." error. Clearing them wipes the bad data.
Clear your browser's cache and cookies, then close and reopen the browser before trying again. For the "We can't sign you in right now" error specifically, try this first; that message is treated as a browser or device issue, not an account lock or a required wait.
Confirm Your Browser and Settings Support AOL
An outdated or unsupported browser (such as Internet Explorer) or an old operating system can block sign-in outright. A few checks fix this.
Make sure you are on a current, supported browser and a supported operating system. Update the browser, or switch to a different one.
Confirm JavaScript (Java applet scripting) and cookies are enabled.
If a pop-up blocker, firewall, or security software is interfering, temporarily disable it or allowlist AOL's URLs (*.aol.com, registration.aol.com, webmail.aol.com).
Reset Your Password With Sign-In Helper
If the password is genuinely wrong, forgotten, or was changed without your knowledge, reset it through AOL's Sign-in Helper. This is also the fastest route back if your account was locked by too many failed attempts.
Go to the Sign-in Helper at login.aol.com/forgot.
Enter one recovery item: your sign-in email or phone, a recovery email, or a recovery phone number.
Click "Continue".
AOL sends a verification code to your recovery phone or email. Enter the code, click Verify, then create a new password.
If your account was locked, Sign-in Helper can restore access immediately. Otherwise the lock clears on its own after a while. AOL does not publish an exact duration, so Sign-in Helper is the faster route.
Change a Password You Still Know
If you can sign in elsewhere and just want to set a fresh password, use the Account Security page.
Sign in at login.aol.com/myaccount/security/.
Click "Change password".
Enter a new password.
Click "Continue".
From inside the AOL mobile app, tap the Menu icon, then Manage Accounts, then Account info, then Security settings, enter your security code, tap "Change password", and enter a new one. If the app steps do not work, change your password using your mobile browser instead.
Handle the First Sign-In From a New Device
Signing in from a new device, program, or location can trigger a "First time signing in from this device" verification step. Enter the code AOL sends to complete the sign-in. If two-step verification is on but no code prompt appears, de-authorize the device or browser via the Recent activity page to force re-verification.
Use an App Password for Third-Party and Native Mail Apps
A third-party or native mail app that does not use the AOL Mail branded sign-in page needs an app password, even if two-step verification is off. Generate one from a browser you have signed into AOL Mail with for several days in a row, and avoid Incognito or private mode, or generation may fail.
Sign in to login.aol.com/myaccount/security.
Click "Generate app password" or "Generate and manage app passwords".
Click "Get Started".
Enter your app's name in the text field.
Click "Generate password".
Use the generated password to sign in to your app, in place of your normal password.
Click "Done".
To revoke access later, return to the same page, click "Generate and manage app passwords", click "Delete" next to the app password, then confirm with "Delete". Note that changing your main AOL password does not revoke app passwords; you must delete them explicitly.
Fix a Third-Party or Native Mail Client
Older apps often use a sign-in method AOL now blocks. Since May 2020, the Gmail app, Outlook Desktop, Outlook for Mac, and Windows Mail do not support AOL's secure (OAuth2) sign-in. There is no longer a "less secure apps" toggle to flip; the fix is an app password or an app that supports secure sign-in.
If you recently changed your AOL password, open the client's account settings, select the AOL account, and update the stored password.
If two-step verification is on, replace the password with a generated app password.
For Apple Mail, Samsung Mail, or Thunderbird, remove the AOL account and re-add it; during setup, look for the AOL logo to trigger secure sign-in.
Verify your server settings: incoming IMAP server imap.aol.com, port 993, SSL on; outgoing SMTP server smtp.aol.com, port 465, SSL on; sign in with your full @aol.com address. Prefer IMAP over POP.
Update the email client to its latest version, then remove and re-add the account if problems continue.
Get Into AOL Mail on iOS and Android
If the website is giving you trouble on a phone, you have three ways in. On iOS, install "AOL: News Email Weather Video" from the App Store. On Android (9.0 or newer), install "AOL - News, Mail & Video" from the Google Play Store, then open it and sign in.
Alternatively, go to mail.aol.com in any mobile browser, or add your AOL account through your device's Settings. If it is not detected automatically, set it up manually with the IMAP settings above (imap.aol.com:993 SSL, smtp.aol.com:465 SSL, full @aol.com address). When two-step verification is on, enter a generated app password while adding the account.
When Sign-In Fails on the Server Side
The error "We can't sign you in right now. Please try again in a while." is a temporary, browser-side issue, not an account lock. Clear your cache and cookies first, then try a different browser, update your browser to the newest version, and confirm your operating system is current.
Frequently Asked Questions
How long is my AOL account locked after too many failed sign-in attempts?
AOL does not publish a fixed lock duration; a lock clears on its own after a waiting period. You can regain access immediately through Sign-in Helper at login.aol.com/forgot.
I changed my AOL password but my mail app still gets in. Why?
App passwords stay active even after you change your main password; changing your password does not cut off app access. To revoke an app, go to the Account Security page, open "Generate and manage app passwords", and delete the app password directly.
Why does my third-party email app keep rejecting my password?
If the app does not use the AOL Mail branded sign-in page, it needs an app password instead of your main one, even if two-step verification is off. Generate an app password, or for Apple Mail, Samsung Mail, or Thunderbird, remove and re-add the account and look for the AOL logo during setup. If problems persist, use IMAP rather than POP.
What is the difference between "Invalid password" and "We can't sign you in right now"?
"Invalid password. Please try again" may mean you are using the wrong password; check for input mistakes and reset it if needed. "We can't sign you in right now. Please try again in a while." is a temporary browser or device issue; clear your cache and cookies, switch or update your browser, and check your operating system.
The sign-in page keeps looping back to login. What fixes it?
A stale sign-in cookie causes the loop. Enter your username, click "Not you?", then enter your username and password again and click "Sign in". If it persists, clear cookies, restart the browser, try a different supported browser, or use an alternate sign-in page.
What if I cannot pass Sign-in Helper because my recovery info is outdated?
If your recovery phone or email is wrong or inaccessible, you may permanently lose access. Keep it current: sign in to the Account Security page at login.aol.com/myaccount/security/, scroll to the bottom, and use "Add email" or "Add phone number" to verify a new one before removing the old entry.