Updated 3:11 p.m. Eastern on September 25, 2026
Zoom says it is investigating a service degradation affecting a subset of users with Polycom devices going offline, and the incident remains under investigation.
What is affected
The affected scope is a subset of users with Polycom devices going offline, involving the Devices (Softphones/Deskphones) component.
Official update timeline
We are currently investigating a service degradation with a subset of users with Polycom devices going offline. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
We are continuing to investigate this issue and will provide updates as soon as there is more information to share. Thank you for your patience.
