You hit print on the HP OfficeJet Pro 9015e, the carriage moves, the paper feeds through, and what lands in the output tray is a completely blank sheet. Sometimes it is one page, sometimes the whole document, and the maddening part is that the printer acts like everything worked. Blank output on a cartridge-based inkjet like the 9015e almost always traces back to one of a handful of causes, from dried ink in the printhead to a print job that quietly got stuck on your computer.
The good news is that this is a fixable problem, and you rarely need to start with the drastic stuff. Work through the fixes below in order, because the earliest ones are the safest and clear up the majority of blank-page cases. The reset and support steps sit at the end, exactly where a last resort belongs.
Start by figuring out whether it is the printer or the computer
Before you clean anything, find out where the problem actually lives. Blank pages on an inkjet often mean an empty or failing cartridge, so check your ink levels first and replace any low or empty HP 962 or 962XL cartridge. Then print a test page directly from the printer using the touchscreen menu, so the job comes from the printer itself rather than from your computer.
This single test tells you a lot. If the test page prints fine, the printer hardware is healthy and the trouble is on the computer or app sending the job, which points you to the queue and driver fixes later in this list. If the test page also comes out blank, the issue is in the printer itself, so move on to cleaning the printhead next.
Clear dried ink out of the printhead
A clogged printhead is the single most common reason an inkjet pushes out blank or faded pages, especially after the printer has sat unused for a while. The 9015e has a built-in cleaning routine you can launch right from the touchscreen.
- 1.Open the Settings or Setup menu on the touchscreen.
- 2.Touch Tools or Printer Maintenance.
- 3.Touch Clean Printhead or Clean Cartridges.
You can also run the same routine from the HP app. Click the image of your printer to open its settings and management tools, then under Tools click Print Quality Tools, and select Clean Printhead or Clean. A test page prints after the cleaning; if the quality is still unacceptable, touch Yes to run the second-level and then third-level cleanings.
Give the printer breathing room between passes. Wait at least 30 minutes before cleaning again, because back-to-back cycles waste ink without giving the head time to recover. If the page still has defects after three full cleanings, stop cleaning and plan to replace the cartridges, which is the next fix.
Reseat or swap the ink cartridges
If cleaning did not bring the page back, a cartridge that is empty, failing, or simply not seated correctly is the likely culprit. Reseating forces a fresh electrical connection, and replacing settles the matter if the cartridge is the problem.
- 1.Open the ink cartridge access door and wait until the carriage stops moving.
- 2.Push in on the front of the cartridge to release it, then pull it toward you to remove it.
- 3.Slide the new HP 962 or 962XL cartridge in and push forward until it snaps into place.
- 4.Make sure the letter on the cartridge matches the letter on the slot.
- 5.Close the door.
One caution worth repeating: do not lift the latch handle on the carriage during this process. If your earlier cleaning test page came out blank, replacing the affected cartridge is the fix that resolves it.
Make sure Windows is not holding the printer offline or paused
When the printer hardware checks out but pages still arrive blank, or nothing prints at all, Windows may have flagged the printer as paused or offline. In that state, jobs pile up and never reach the printer properly.
Open the print queue window for the OfficeJet Pro 9015e and confirm that both Pause Printing and Use Printer Offline are NOT selected. If a checkmark appears next to either one, click it to clear the check so jobs can flow through and print normally.
Flush stuck jobs and restart the print spooler
A corrupted or stuck print job can produce blank output even when ink and hardware are fine. Clearing the queue and restarting the spooler service gives you a clean slate.
On Windows, do the following.
- 1.Turn off and unplug the printer.
- 2.In Windows search, open Services, right-click Print Spooler, and click Stop.
- 3.In File Explorer, go to C: > Windows > System32 > spool > PRINTERS and delete all files in that folder.
- 4.Shut down the computer, then reconnect and turn on the printer.
- 5.Turn the computer back on.
On a Mac, the quickest queue clear is through Terminal. Open Terminal, type cancel -a, press Enter, close Terminal, and restart the Mac. If problems persist, you can fully reset the printing system. Open Spotlight, search Printers & Scanners, right-click in the Printers list, and select Reset printing system. Be aware this removes all printers, jobs, and settings, so you will need to set the printer up again afterward.
Let the HP app diagnose and repair it for you
If you would rather not poke through queue settings by hand, the HP app can handle several of these checks automatically. Its Diagnose & Fix tool is built for exactly this situation on Windows and macOS.
- 1.Open the HP app and click your printer.
- 2.Click Diagnose & Fix.
- 3.Click Start and wait for the analysis to complete.
This automated tool clears stuck print jobs, resumes paused jobs, checks whether the printer is offline and reconnects it to the network, and resolves print spooler errors. It is a fast way to catch the software-side causes of blank pages without manually inspecting each one.
Update the firmware and refresh the driver
Outdated firmware or a corrupt driver can cause blank pages, and both are easy to refresh. The simplest route is through the HP app. Open it, sign in or create an account, then check for and install any available firmware updates.
You can also update through HP Software and Driver Downloads. Go to the downloads page, enter the OfficeJet Pro 9015e model, select Firmware, click Download, and follow the instructions. One rule applies no matter which method you choose: never turn off the printer during a firmware update, because an interrupted update can leave the printer in a bad state.
If the blank pages continue after the update, the driver itself may be corrupt. Remove and re-add the printer on your computer, then reinstall the HP app or the built-in driver for your operating system.
Reset to factory defaults, then reach out to HP
When every targeted fix has come up short, restoring the printer to factory defaults wipes out a bad configuration that might be triggering the problem. Treat this as a last resort. A factory restore returns the printer to its original state, so you may have to reconnect it to your Wi-Fi network and set it up again afterward.
- 1.Swipe down on the touchscreen to open the printer Dashboard.
- 2.Touch Tools (or Printer Maintenance), then Restore.
- 3.Touch Restore Factory Defaults and confirm.
You can also perform this restore from the HP app. Once it finishes, reconnect the printer to your network and reinstall it on your computer if needed before printing again.
If blank pages keep appearing even after a factory restore and all the steps above, the problem is beyond routine troubleshooting. At that point, contact HP Customer Support so they can look at the specific behavior of your unit.
Frequently Asked Questions
Why does my OfficeJet Pro 9015e print blank pages when the cartridges still have ink?
The most common cause is a clogged printhead rather than empty ink. Dried ink can block the nozzles so no ink reaches the page even when the cartridges read as full. Run the Clean Printhead routine from the touchscreen or the HP app, waiting at least 30 minutes between cycles, and replace the cartridges if defects remain after three cleanings.
How many times should I clean the printhead before giving up?
Run up to three cleaning cycles, using the second-level and third-level cleanings if the printed test page is still poor. If the page still has defects after three cleanings, stop cleaning and replace the cartridges, since further cleaning will not help and only consumes ink.
Will restoring factory defaults delete my Wi-Fi settings?
Treat a factory restore as a reset that returns the printer to its original state, so plan to reconnect it to your Wi-Fi network and set it up on your computer again afterward. Because of that, use this step only after the earlier fixes have failed.
The test page from the printer is blank but my computer says it printed. What does that mean?
A blank test page printed directly from the printer points to a hardware-side issue such as a clogged printhead or a failing cartridge, not the computer. Focus on cleaning the printhead and then reseating or replacing the HP 962 or 962XL cartridges rather than on the print queue.
Can the HP app fix blank pages on its own?
The HP app's Diagnose & Fix tool can resolve several software-related causes automatically on Windows and macOS. It clears stuck print jobs, resumes paused jobs, reconnects an offline printer to the network, and fixes print spooler errors. It cannot, however, repair a clogged printhead or an empty cartridge, which still require the cleaning and cartridge steps.
