You want to cancel Netflix and make sure the next charge never hits your card. Maybe you already clicked something that felt like cancelling, and you're worried it didn't stick.
The most important thing to know is that you have to cancel through whoever actually bills you. If Netflix charges your card directly, you cancel on Netflix. If you signed up through Apple, Google Play, Roku, Amazon, or a carrier like T-Mobile, Verizon, or Xfinity, the cancel button will be missing inside Netflix, and you have to cancel with that partner instead.
The methods below start with the quickest and most common. Find the one that matches how you pay and follow the steps. Then check your next billing statement to confirm the charges have stopped.
Cancel on the Netflix Website (Quickest, If Netflix Bills You)
This method works only when Netflix charges your payment method directly. Go to the Manage your membership page (netflix.com/cancelplan) and sign in if prompted. Then tap or click Cancel.
Under the Cancel section, tap or click Finish Cancellation. Netflix sends a confirmation email to the address on the account. You can keep watching until the account cancels automatically at the end of your billing period, and you won't be charged again unless you restart.
Cancel on a Phone or Tablet
On a phone or tablet, you can also cancel from your mobile browser. Open netflix.com/cancelplan in Safari, Chrome, or any other browser, sign in with the same account you use in the app, and tap Cancel, then Finish Cancellation.
This works only if Netflix bills you, not Apple or Google. If no Cancel option appears, a partner controls your charge and you'll need to cancel with them instead.
Cancel Through Apple on iPhone or iPad
If you subscribed through the App Store, cancel in your Apple Account subscriptions. Do this more than 24 hours before your renewal date, or the membership can renew for another period under Apple's cancellation policy.
- 1.Open the Settings app.
- 2.Tap your name at the top.
- 3.Tap Subscriptions.
- 4.Tap the Netflix subscription.
- 5.Tap Cancel Subscription (scroll down if needed). If there's no Cancel button or you see an expiration message in red text, it's already cancelled.
When you cancel through Apple, your Netflix account is put on hold for 30 days and then completely cancelled.
Cancel an Apple Subscription on Mac or the Web
You can also stop Apple billing from a computer. On a Mac, open the App Store and click your name at the bottom of the sidebar. On the page that appears, click your name again.
Next, click Subscriptions, click the Netflix subscription, then click Cancel Subscription. On the web, go to the Apple Account subscriptions page, sign in, and cancel Netflix there.
Cancel Through Google Play on Android
If you pay through Google Play, open the Play Store, go to your subscriptions, and select Netflix. Tap Cancel subscription and follow the instructions.
Uninstalling the Netflix app does not cancel the subscription. You keep access until the end of the paid period.
Cancel a Google Play Subscription on a Computer
You can also manage the same subscription from a browser. Go to subscriptions in Google Play and sign in to the Google Account that holds the subscription.
Next to Netflix, click Manage, then click Cancel subscription. Pick a reason in the confirmation pop-up and click Continue.
Find Your Biller and Cancel With Roku, Amazon, or a Carrier
If the Netflix Account page shows no Cancel option, a third party controls the charge. Check the Membership section of your Account page. Instead of a Cancel button, you'll see either a link that guides you through cancellation or instructions to contact your payment partner.
If Apple bills you, cancel in your Apple Account subscriptions. If Google Play bills you, cancel in Google Play. If Roku, Amazon, or a carrier or ISP such as T-Mobile, Verizon, or Xfinity bills you, cancel through that partner's account or subscription management, since Netflix can't stop those charges.
Re-Cancel and Secure the Account If You Were Charged After Cancelling
Signing out or deleting the app never cancels anything, and someone with access may have restarted the account. Do both steps below. First, go to netflix.com/cancelplan and select Finish Cancellation.
Your account closes at the end of the current billing cycle and you won't be charged again. Then go to netflix.com/password, change your password, and check the box Sign out of all devices so every device still signed in loses access.
If you still can't resolve it, contact Netflix support.
Pause Your Membership Instead of Cancelling
If you only want a break, go to the Cancel Membership page and select Pause for 1 Month. Your account, profiles, and history stay intact. You can keep watching until your next billing date; on that date you aren't charged and the membership pauses.
While paused you can still browse and add to My List, but you can't stream or download. A week before the pause ends, you can extend it by another month, up to a total of three months. Pausing isn't available on the Basic plan or with some payment methods, such as Direct Debit, gift cards, and some partner payments.
Remove or Update Payment Info as a Supplement
Removing a card is not a substitute for cancelling, but it stops a specific method from being charged once you've cancelled. Go to the Manage payment info page in a browser and sign in if prompted. Select Delete for the payment method you want removed.
Netflix stops charging it unless it's re-added. If it's your only method, add a new one first, because you can't remove the only method on file. Some third-party methods can't be removed; for those, contact Netflix support.
One caveat: banks may auto-update your card number when a new card is issued, so charges can continue even after an old card "expires". Update or remove the payment info if you don't want that.
Cancel for a Deceased Member
If you have access to the account, click the Cancel Membership link on the Account page and, if you like, sign out of all devices.
If you don't have access, gather the email address or phone number on the account plus the full payment information currently used to pay for Netflix. Then contact Netflix to request cancellation.
Frequently Asked Questions
Does cancelling delete my account or refund me right away?
No. Cancelling doesn't delete your account or issue a refund. Your account stays open and watchable until the end of the current billing cycle, then cancels automatically, and you won't be charged again unless you restart. One exception: if there's a hold on your account, cancelling closes it immediately rather than at the end of the cycle.
I signed out and deleted the app, so why am I still being billed?
Because neither of those cancels anything. Signing out of your account or deleting the Netflix app does not cancel it, and uninstalling the app doesn't cancel a Google Play subscription either. You must complete the cancel flow with whoever bills you.
I cancelled through Apple but still have access. Is that normal?
Yes. When you cancel through Apple, your account goes on hold for 30 days and is then completely cancelled. Cancel more than 24 hours before your renewal date, or the membership can renew for another period.
I switched off Apple billing a while ago. Why do I still need to cancel through Apple?
If you switched from Apple billing to another payment method since October 25, 2021, you must also cancel through Apple to avoid future charges from Apple, even though your current payment method is different.
If I change my mind, can I get my profiles and list back?
Yes. Sign in (choose Sign In, not Get Started or Join Now), then look for an Undo Cancel Request banner or pop-up, or a Restart Membership button on your Account page. Your profiles, My List, game saves, and payment info are all kept. Using Undo Cancel Request keeps the same billing date; if you have to finish setting the account up again, your billing date may move to the day you restart.
How do I know charges actually stopped?
Watch your next billing statement, whether that's your card, Apple, Google, PayPal, or a carrier bill. Access continues to the end of the paid period regardless, so the next statement is the real confirmation.