You want to cancel Netflix and make sure the next charge never hits your card. Maybe you already clicked something that felt like cancelling, and you're worried it didn't stick.
The single most important thing to know: you have to cancel through whoever actually bills you. If Netflix charges your card directly, you cancel on Netflix. If you signed up through Apple, Google Play, Roku, Amazon, or a carrier like T-Mobile, Verizon, or Xfinity, the cancel button will be missing inside Netflix, and you have to cancel with that partner instead.
Below are the verified methods, ordered quickest and most common first. Find the one that matches how you pay, follow the path, then confirm on your next billing statement that charges have stopped.
Cancel on the Netflix Website (Quickest, If Netflix Bills You)
This is the canonical method and works only when Netflix charges your payment method directly.
- 1.Go to the "Manage your membership" page at netflix.com/cancelplan and sign in if prompted.
- 2.Tap or click "Cancel".
- 3.Under the Cancel section, tap or click "Finish Cancellation".
- 4.Netflix sends a confirmation email to the address on the account.
You can keep watching until the account cancels automatically at the end of your billing period, and you won't be charged again unless you restart.
Cancel Inside the Netflix App
On Android, and on iOS accounts billed by Netflix directly, you can cancel from inside the app. This option appears only if Netflix bills you, not Apple or Google. Open the app, go to your Account section, find the Membership and Billing area, and choose Cancel Membership, then confirm. If the option is missing, your charge is controlled by a partner and you'll need to cancel with them instead.
Cancel Through Apple on iPhone or iPad
If you subscribed through the App Store, cancel in your Apple ID subscriptions. Do this more than 24 hours before your renewal date, or per Apple's policy the membership may renew for another period.
- 1.Open the Settings app.
- 2.Tap your name at the top.
- 3.Tap "Subscriptions".
- 4.Tap the Netflix subscription.
- 5.Tap "Cancel Subscription" (scroll down if needed). If there's no Cancel button or you see an expiration message in red text, it's already cancelled.
When you cancel through Apple, your Netflix account is put on hold for 30 days and then completely cancelled.
Cancel an Apple Subscription on Mac or the Web
You can also stop Apple billing from a computer.
- On Mac: open the App Store app, click your name (or "Sign In"), click "Account Settings", scroll to "Subscriptions" and click "Manage", click the Netflix subscription, then click "Cancel Subscription".
- On the web: go to the subscription management page at account.apple.com and cancel Netflix from the subscriptions section.
Cancel Through Google Play on Android
If you pay through Google Play, cancel in Play's Subscriptions.
- 1.Go to your subscriptions in Google Play.
- 2.Select the Netflix subscription.
- 3.Tap "Cancel subscription" and follow the instructions.
Uninstalling the Netflix app does not cancel the subscription. You keep access until the end of the paid period.
Cancel a Google Play Subscription on a Computer
You can also manage the same subscription from a browser. On your computer, sign in to the Google Account that holds the subscription, open your Google Play subscriptions, select Netflix, and choose to cancel it, then follow the prompts to confirm.
Find Your Biller and Cancel With Roku, Amazon, or a Carrier
If the Netflix Account page shows no Cancel option, a third party controls the charge.
- 1.On the Netflix Account page, check the Membership and billing section. Instead of a Cancel button, you'll see either a link guiding you through cancellation or instructions to contact your payment partner.
- 2.If billed by Apple, cancel in Apple ID Subscriptions. If billed by Google Play, cancel in Google Play.
- 3.If billed by Roku, Amazon, or a carrier or ISP such as T-Mobile, Verizon, or Xfinity, cancel through that partner's account or subscription management, since Netflix cannot stop those charges.
Re-Cancel and Secure the Account If You Were Charged After Cancelling
Signing out or deleting the app never cancels anything, and someone with access may have accidentally restarted the account. Do both steps below.
- 1.Go to netflix.com/cancelplan and select "Finish Cancellation". Your account closes at the end of the current billing cycle and you won't be charged again.
- 2.Go to netflix.com/password to change your password.
- 3.Check the box "Sign out of all devices", which changes your password and signs out every device still signed in.
- 4.If you still can't resolve it, contact Netflix support.
Pause Your Membership Instead of Cancelling
If you only want to skip a payment, you can pause from the same Cancel Membership screen (for example, "Pause for 1 Month") while keeping your account, profiles, and history intact. You can continue watching until your next billing date; on that date you aren't charged and the membership pauses. While paused you can still browse and add to My List, but you can't stream or download. Accounts can be paused for a total of three months, and the feature isn't available on the Basic plan or for some payment methods, so confirm what's shown on your account.
Remove or Update Payment Info as a Supplement
Removing a card is not a substitute for cancelling, but it stops a specific method from being charged once you've cancelled.
- 1.Go to the "Manage payment info" page and sign in if prompted.
- 2.Select "Delete" for the payment method you want removed. Netflix stops charging it unless it's re-added.
- 3.If it's your only method, add a new one first, because you cannot remove the sole method. Some third-party methods can't be removed; for those, contact Netflix support.
One caveat: banks may auto-update your card number when a new card is issued, so charges can continue even after an old card "expires". Update or remove the payment info if you don't want that.
Cancel for a Deceased Member
- If you have access to the account, click the "Cancel Membership" link on the Account page and optionally sign out of all devices.
- If you don't have access, gather the email address or phone number on the account plus the full current payment information, then contact Netflix at help.netflix.com/en/contactus to request cancellation.
Frequently Asked Questions
Does cancelling delete my account or refund me right away?
No. Cancelling doesn't delete your account or issue a refund. Your account stays open and watchable until the end of the current billing cycle, then cancels automatically, and you won't be charged again unless you restart. One exception: if there's a hold on your account, cancelling closes it immediately rather than at the end of the cycle.
I signed out and deleted the app, so why am I still being billed?
Because neither of those cancels anything. Signing out of your account or deleting the Netflix app does not cancel it, and Google Play says the same about uninstalling. You must complete the cancel flow with whoever bills you.
I cancelled through Apple but still have access. Is that normal?
Yes. When you cancel through Apple, your account goes on hold for 30 days and is then completely cancelled. Also cancel more than 24 hours before your renewal date, or the membership might renew for another period.
I switched off Apple billing a while ago. Why do I still need to cancel through Apple?
If you switched away from Apple billing on or after October 25, 2021, you must still cancel through Apple to stop future charges from that platform, even though your current payment method is different.
If I change my mind, can I get my profiles and list back?
Yes. Sign in (use "Sign In", not "Get Started"), then look for an "Undo Cancel Request" or "Restart Membership" prompt on your Account page. Your profiles, My List, game saves, and payment info are all retained. Restart immediately to keep the same billing date; waiting may move your billing date to the restart day.
How do I know charges actually stopped?
Watch your next billing statement, whether that's your card, Apple, Google, PayPal, or a carrier bill. Access continues to the end of the paid period regardless, so the next statement is the real confirmation.
