You installed a fresh cartridge in your Canon PIXMA TR8620a, closed the cover, and instead of printing the touch screen flashes Support Code 1410 with the message that an ink tank cannot be recognized. It is a frustrating spot, because the cartridge is clearly seated and the printer simply refuses to acknowledge it. The good news is that this error is almost always a contact or installation issue, and you can usually clear it in a few minutes by working through the fixes below in order.
The steps start with the safest, fastest things to try and move toward the official reset and Canon support path only if the earlier fixes fail. Work through them one at a time and test after each, so you stop as soon as the cartridge is recognized again.
Start With a Clean Power Cycle
Before you touch any ink, give the printer a full restart. A transient cannot-be-recognized state will sometimes clear itself once the printer reinitializes, and a power cycle is harmless to both the hardware and the installed cartridges.
- 1.Turn the TR8620a off using the power button.
- 2.Unplug it from the wall outlet and wait about 30 seconds.
- 3.Plug it back in and power it on.
A full power cycle is a sensible first step for connection issues, and it costs you nothing. If the error is gone after the restart, you are done; if Support Code 1410 returns, move on to inspecting the cartridge itself.
Make Sure the New Cartridge Is Fully Unwrapped
If the error appeared right after you installed a brand-new cartridge, the most common cause is leftover packaging blocking the cartridge from working correctly. New Canon cartridges ship with an orange tape, a protective film, and an orange protective cap that all have to come off before installation.
Take the cartridge back out and confirm that the orange tape (B) and the protective film (C) have been removed completely, and that the orange protective cap (E) has been lifted off gently. Canon specifically warns that if the orange tape remains on the Y-shape air hole (D), ink may splash or the printer may not print properly.
While you handle the cartridge, do not touch the inside of the orange protective cap (E) or the open ink port (F). The contacts and ink port are delicate, and fingerprints or residue there can cause exactly the recognition failure you are trying to fix.
Remove and Reinstall the Cartridge Shown on Screen
Support Code 1410 names the specific color it cannot read on the touch screen, and the official fix is to reseat that exact cartridge so its electrical contacts line up again. This single step resolves the error in most cases.
- 1.Open the scanning unit cover so the print head holder moves into position.
- 2.Remove the cartridge whose color is shown on the touch screen.
- 3.Reinstall it, following Canon's instruction to press the ink tank until it clicks into place.
- 4.Close the cover and check whether the error clears.
That audible click matters; if the cartridge is not pressed in until it locks, the contacts will not connect and the printer will keep reporting that it cannot recognize the tank.
Swap In a Genuine Canon Cartridge if Reseating Fails
If reinstalling the cartridge does not clear the error, Canon's guidance is to replace that cartridge. The TR8620a uses a five-cartridge individual-ink system, with one PGI-280 pigment black plus CLI-281 dye-based inks in black, cyan, magenta, and yellow. Both black cartridges are required, they sit in their own slots, and they are not substitutes for each other.
It matters that the replacement is genuine Canon ink. According to Canon's guidance, this model does not support refillable or third-party cartridges, and there is no way to override the low-ink or recognition sensor. A genuine PGI-280 or CLI-281 cartridge in the correct slot is what the printer expects to see, so installing one is the reliable way to clear a persistent 1410 error.
Run a Print Head Cleaning if Output Looks Faint or Streaky
Once the cartridge is recognized again, you may notice that the first prints have missing lines or white streaks. That usually means ink needs to flow back through the nozzles after reseating, and a print head cleaning takes care of it.
On the printer, go to Setup on the HOME screen, then Maintenance, then Cleaning, then Yes, then print the nozzle check pattern to confirm the result. Canon notes that cleaning consumes ink, so run it only when you actually see a quality problem. If streaks persist, repeat the cleaning and print the nozzle check pattern again to confirm.
Reinstall the Canon Driver and Setup Package
Sometimes the cartridge complaint comes from your computer rather than the printer's own panel. If your Windows PC or Mac is the thing reporting the ink or cartridge problem while the printer screen looks fine, the host software may be out of sync with the printer.
Download and reinstall the current print driver and setup package for the TR8620a from Canon's model support page so the software on your computer matches the printer. You can also use the Canon PRINT app, which requires iOS 16.0 or later or Android 7.0 or later, to re-run setup and to check ink levels directly from your phone.
Clear the Print Queue and Offline Flag
A stalled print job or an offline flag can look a lot like a printer or ink error, even when the cartridge is fine. Clearing the queue and resetting the printer's status often makes the apparent problem disappear.
On Windows 11, open Settings, then Bluetooth & devices, then Printers & scanners, select the printer, open the print queue, and in the Printer menu clear Pause Printing and Use Printer Offline and set it as default. On Windows 10, the path is Settings, then Devices, then Printers & scanners, then select the printer, open the queue, and in the Printer menu choose Set As Default Printer and clear Pause Printing and Use Printer Offline. If a stuck job will not clear, open the print queue, choose Printer then Cancel All Documents, then restart the spooler by opening Services, right-clicking Print Spooler, and choosing Restart.
On a Mac, open System Settings, then Printers & Scanners, select the printer, open its print queue, delete the stuck job, and click the resume button if the queue or job is paused. If the printer still misbehaves after that, you can reset the printing system by Control-clicking the printer in the list and choosing Reset printing system. Be aware this deletes all printers, all completed-job information, and all printer presets, so after it finishes you will need to add the TR8620a back as a printer.
Check Your Wi-Fi Band if the Printer Also Drops Offline
If the printer keeps falling off the network in addition to the cartridge complaints, your wireless setup may be the underlying issue, since connection failures can surface as errors in your computer's print software. The TR8620a connects only on 2.4 GHz Wi-Fi using IEEE 802.11b/g/n and supports security up to WPA2-PSK; it does not list WPA3.
On a mesh system or a newer router, make sure a 2.4 GHz network is available and that it is not set to WPA3-only. If the only network the printer can see uses WPA3, it can fail to connect or communicate, which is worth ruling out before you reset anything.
Reset the Printer to Default Settings as a Last Resort
If none of the above works, you can return the printer to its factory state from the touch screen. This is a last on-device step because you will need to redo your Wi-Fi setup afterward, and the admin password reverts to default.
On the printer, go to Setup on the HOME screen, then Device settings, then Reset settings, then Reset all to return all settings to factory default. If you only want to reset networking rather than everything, choose LAN settings only instead; that initialization erases all network settings, so printing and scanning over the network will stop until you redo Wi-Fi setup. Note that display language, print head position, and country or region cannot be reset.
When to Call Canon
If the cartridge still is not recognized after you have reseated it, replaced it with genuine Canon ink, and worked through the steps above, the problem may need service rather than another at-home fix. At that point, reach out to Canon directly through the TR8620a model support page to review your service options. Having the exact Support Code 1410 and the color the printer named on the touch screen ready will help the support team narrow down the cause faster.
Frequently Asked Questions
What does Support Code 1410 mean on the Canon PIXMA TR8620a?
Support Code 1410 means the following ink tank cannot be recognized, and it points to a specific color on the touch screen. The official fix is to open the cover, remove the indicated cartridge, and reinstall it, pressing the ink tank until it clicks into place. If the error remains after reseating, Canon's guidance is to replace that cartridge.
Can I use refillable or third-party cartridges to clear the error?
No. According to Canon's guidance, the TR8620a does not support refillable or third-party cartridges, and there is no way to override the low-ink or recognition sensor. To clear a persistent recognition error, you need to install a genuine Canon cartridge (PGI-280 for pigment black, or CLI-281 for the dye-based black, cyan, magenta, or yellow) in its correct slot.
Do I really need both black cartridges installed?
Yes. The TR8620a uses a five-cartridge individual-ink system that includes both the PGI-280 pigment black and a CLI-281 dye-based black. Both black cartridges are required, they have separate slots, and they are not substitutes for each other, so the printer expects to see both present.
Why does my new cartridge show as not recognized right after installing it?
The usual reason is leftover packaging. Take the cartridge out and confirm the orange tape (B) and protective film (C) are removed completely and the orange protective cap (E) is lifted off. Canon warns that if the orange tape remains on the Y-shape air hole (D), ink may splash or the printer may not print properly, and you should avoid touching the inside of the orange cap (E) or the open ink port (F).
My prints are streaky after I reseated the cartridge, so what should I do?
Run a print head cleaning. Go to Setup on the HOME screen, then Maintenance, then Cleaning, then Yes, then print the nozzle check pattern to confirm the result. Cleaning uses ink, so run it only when you see missing lines or white streaks; if the problem continues, repeat the cleaning and check the nozzle check pattern again.
