Dubai Electricity and Water Authority launched utility services through ChatGPT this week, becoming the first government entity worldwide to integrate with OpenAI's platform.
DEWA customers can now check electricity and water bills, access account details, and find EV charging stations through ChatGPT's Apps Directory. The utility provider confirmed additional services will roll out gradually while maintaining security and privacy standards.
The February 8 launch marks a global first for government utilities adopting AI platforms. DEWA Managing Director and CEO Saeed Mohammed Al Tayer said the authority aims to establish itself as the world's first "AI-native" utility by reshaping customer interactions with government services.
ChatGPT integration provides instant responses that DEWA claims are faster than traditional websites or mobile applications. Customers can also access information about Customer Happiness Centre locations, working hours, and contact channels through the AI interface.
DEWA began piloting ChatGPT technology in April 2023 through its virtual employee Rammas, which had answered more than seven million enquiries by April 2023 and has since responded to over 12.7 million inquiries by the end of 2025.
The latest expansion supports the UAE's National Strategy for Artificial Intelligence 2031.
AI adoption in the UAE continues accelerating, with OpenAI reporting last year that its user base in the country tripled over the previous twelve months. Approximately 60 percent of UAE residents aged 18-24 use ChatGPT weekly, while half of those aged 25-34 access the platform each week.
This matches global trends showing millions now rely on ChatGPT for daily guidance across various domains.
The utility's move to ChatGPT represents a shift from traditional digital interaction models to what Al Tayer described as "a service system integrated with global AI platforms," positioning Dubai as a global hub for AI and sustainable innovation while meeting customers where they increasingly operate online.
