Quite a few iPhone owners reported a problem with the volume buttons – when they tried to turn the volume up or down they’ve noticed that the iPhone volume buttons not working. When they press the buttons, nothing happens. It sounds like a hardware issue, but before you go to the Apple Store, there are a few things you should try because the bug in the software or dirt and dust on the volume buttons or in the charging port can cause the issue. If the software is the issue, a restart or the software update can fix the problem. When the buttons or charging port are dirty, you will get rid of the problem by cleaning the port and the buttons. There are some simple tricks that can be effective as well. Let’s see what troubleshooting steps you can take to fix this.
iPhone volume buttons not working – ways to fix this
Restart your iPhone
If you noticed the volume buttons on iPhone not working, the first thing to try is a simple restart. You know that every device may act oddly sometimes, and a restart can fix various issues. Press and hold the sleep/wake button. The slider will appear. Drag it to power off your iPhone. When the phone is off, press and hold the sleep/wake button to power it on.
Perform a soft reset
In most cases, a restart (shown above) will fix the problem and the iPhone volume buttons will start working again. If that does not happen, you may perform a soft reset. Don’t worry, this will not erase any of your data.
- Press and hold the sleep/wake button and the Home button at the same time
- Keep holding these buttons until you see the Apple logo.
You may also read: How To Fix iPhone Not Ringing Problem
Press iPhone volume buttons
Press the volume buttons several times. Do you hear the clicking sound? If not, it may be because the buttons are stuck inside. You can try to keep on clicking it until your iPhone volume buttons go back to normal, or visit one of the Apple Stores so they can fix it.
This trick may help iPhone volume buttons to go back to normal. Try to toggle the ring/silent button and then press the volume buttons. For some users, this simple step solved the problem and the buttons started to work normally.
If iPhone volume buttons are not working, there is another simple trick that may work. You will need Apple earphone with remote that allow you to adjust volume. Make sure you use the original one. Plug the earphone to the headphone jack, and try raise or lower the volume using it. Do you see the volume bar? Now, try to adjust the sound using the iPhone volume buttons.
This can be very useful. Go to Settings > General > Accessibility, and turn Assistive touch on. A small icon will show up on your screen.
Tap on it. Click on Device. Tap on volume up, and volume down several times. Close the dialog by pressing outside of it. Push the physical buttons – hopefully, they will work now.
Clean the volume buttons
If you notice dirt or dust around the volume buttons, remove it. iPhone volume buttons are pretty sensitive, and if they are dirty, they will respond slowly or won’t respond at all. You can use a vacuum nozzle, and if the buttons are sticky, use a q-tip and rubbing alcohol.
Clean the charging port and the headphone jack
In many cases, the problem was in the connector and too much dirt and dust in it. Use a toothpick and clean the connector gently. Also, clean the headphone jack. Many users who faced this problem were able to finally fix it by cleaning the charging port and the headphone jack. Just make sure to remove all the debris, dirt and dust. Once you are done, try to turn the volume up or down using the physical buttons.
If the software on your iPhone is not up to date, make sure to download and install the latest iOS version.
- Connect your iPhone to a power source or make sure your phone is charged, and connect to a Wi-Fi network
- Go to Settings > General > Software Update
- Tap Download and Install, or Install Now (if you already downloaded the latest software version)
Restore iPhone to factory settings
The restoring iPhone process will erase all the things on your iPhone, including OS and firmware. That’s why it would be wise to back up your data beforehand. Here are the steps:
- Make sure your iPhone is charged
- Ensure your iPhone is connected to a stable WiFi network. This is important because you may face the issue known as iPhone stuck in recovery mode
- Connect iPhone to Mac/PC using a lightning cable and make sure you have the latest version of iTunes
- Click Restore on Summary tab.
- Before the process starts, iTunes will download the firmware
- Wait until the restoring process is completed
- Set up your iPhone as a new device.
iPhone volume buttons not working after water damage
When an iPhone comes in touch with water, you need to turn it off right away, wipe the device using a cloth, towel, etc. and make sure to remove the water from the charging port, microphone, speakers, and volume buttons. Take out the SIM card and unplug the cables (headphones, for instance). Then you have to let your phone dry completely. When the phone is dry, you can turn it back on. If the iPhone volume buttons not working it may be because the water damaged the components of the phone. We suggest you to visit the Apple Store or Apple authorized service provider.
These problems / solutions are found and effective on iPhone 4, iPhone 4s, iPhone 5, iPhone 5s, iPhone 5c, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7 and iPhone 7 Plus.
We have shared some simple tricks and several useful solutions that worked for many users. If you tried them all and iPhone volume buttons do not work, contact your carrier or Apple, or visit one of Apple’s stores nearby.