Your Eero 6+ is powered on and the LED looks normal, but none of your devices can see the WiFi network. Or maybe the network showed up yesterday and now it's gone. The Eero 6+ is a reliable Wi‑Fi 6 mesh system, but a few things can make the SSID disappear, usually a WPA3 setting that's blocking an older device, a stuck node, or a misconfiguration in the app.
Try this first: open the eero app on your phone. If you can log in and see all your nodes listed as online, the network is broadcasting but something is preventing your devices from seeing it. If a node shows as offline, start there.
From there, here's the order to work through.
Check the eero App for a Paused Network
The eero app has a feature that lets you pause your entire network (often triggered by accident in the Family tab or via the home screen widget). When the network is paused, the Eero 6+ still shows its LED but stops broadcasting the SSID entirely. In the eero app, tap the home icon and look for a message like "Network paused." Tap that and select Resume to unpause.
I've seen this trip up Eero owners who hand their phone to a kid to play a game; one tap and the whole network vanishes.
Is WPA3 Turned On in eero Labs?
The Eero 6+ ships with WPA2/WPA3 transitional enabled by default, which works fine with nearly every device. But if you or someone in the household opted into WPA3 through the eero Labs section, some older phones, printers, and IoT gadgets won't be able to see the network at all. They'll scan right past it because they don't speak WPA3.
Open the eero app. Tap the Settings icon (bottom‑right), then tap eero Labs. If WPA3 is toggled on, turn it off. Wait 30 seconds for the change to propagate, then try scanning for the network again. You can leave WPA3 off permanently unless you've verified that every device in your home supports it.
Power‑Cycle the Gateway and Each Node
Unplug the gateway Eero (the one connected to your modem). Unplug all other Eero nodes. Wait a full 60 seconds with everything unplugged. Plug the gateway back in first and wait until its LED is solid white (about 90 seconds). Then plug in each remaining node one at a time, waiting 30 seconds between them.
This clears any stuck radio state from a firmware update or a glitchy setting change that may have killed the broadcast.
Check the Modem Connection
If the gateway Eero isn't getting a valid WAN IP from your modem, it won't start broadcasting. Unplug the modem, wait 30 seconds, plug it back in, and let it fully boot. Then unplug the gateway Eero and plug it back in. Once the LED is solid white, check the eero app. Tap the gateway node and look for an error message under "Internet." If it says "No Internet" or "Stuck on orange," the modem or ISP is the real problem.
Refresh WiFi on the Problem Device
Sometimes the issue isn't the Eero, it's the device trying to connect. Turn the device's WiFi off and back on. If that doesn't work, go into the device's WiFi settings and tap "Forget This Network" (if it's already paired), then re‑scan. On an iPhone, you can also toggle Airplane Mode for 10 seconds, then turn it off. On an Android, toggle WiFi in Quick Settings twice.
This sounds too simple, but I've seen a phone that mysteriously couldn't see the network at all until a full cycle of the WiFi radio.
Disconnect and Reconnect the Power to Each Node
If a particular node is not broadcasting (your devices see the network but can't connect in one room), unplug that specific node for 10 seconds, then plug it back in. The LED will flash yellow, then turn white after a minute or so. If it stays flashing yellow, the node lost its connection to the gateway, move it closer or check for obstacles.
Factory Reset the Gateway
If nothing else has worked, a factory reset will clear everything and start fresh. On the back of the gateway Eero 6+, there's a small recessed button. Hold it down for about 15 seconds until the LED flashes red, then releases. The LED will then flash white as it boots, and finally turn blue when it's ready for setup.
This deletes all your settings: network name, password, preferences, and any connected nodes. You'll need to set up the gateway from scratch using the eero app and then re‑add each node. Plan 20 to 30 minutes. The eero app will walk you through it step by step once it detects the blue‑LED gateway in Bluetooth range.
Reset only the gateway. The other nodes will be discovered during re‑setup.
Update Firmware via the eero App (If You Can)
Eero 6+ firmware updates automatically when the gateway is online, but sometimes an update gets stuck in the queue. Open the eero app, tap Settings, then tap Troubleshooting. Scroll to the bottom and look for "Check for updates" (it may be under "Software updates"). If an update is available, tap Install. The gateway and all nodes will reboot together. This takes about 5 minutes.
If the app reports that firmware is up to date, you're good. Eero doesn't offer manual firmware downloads, it's all handled server‑side by the app.
