You point your iPhone at the Print menu, expecting your Brother HL-L2350DW to appear, and instead you get "No Printer Selected" or an empty list with nothing to tap. The good news is that this monochrome laser printer absolutely supports AirPrint, so you can send photos, email, web pages, and documents straight from an iPad, iPhone, iPod touch, or Mac without installing a single driver. When AirPrint goes quiet, it is almost always a network mismatch rather than a broken printer, and the most common culprit on the HL-L2350DW is its Wi-Fi band. The fixes below run from the quickest checks to the official network reset, so start at the top and stop as soon as your printer shows up.
Start With the Same-Network Basics
AirPrint discovers printers over your local Wi-Fi, so the first rule is that your printer and your Apple device have to be on the same network and within range. The official AirPrint troubleshooting guidance says to first make sure the Brother machine is turned on and to confirm its network settings, and to move your mobile device closer to the wireless access point or to the printer itself.
If the HL-L2350DW is connected by Ethernet cable instead of Wi-Fi, or it landed on a separate guest network, your iPhone or iPad may not list it at all. Confirm the printer is powered on, joined to your wireless network, and sitting on the same network your phone is using before you try anything more involved. If you are not sure which network the printer is on, the printer's control panel can show its current wireless status so you can compare it to the network your Apple device is using.
The 2.4 GHz Band Is Usually the Real Problem
This is the single most common reason AirPrint cannot find the HL-L2350DW, so it is worth checking carefully. Brother states plainly that your Brother machine will only connect to the 2.4 GHz wireless band, and that the Brother machine will not see or connect to the 5 GHz band of your router.
On a dual-band or mesh router, your iPhone or Mac may be sitting comfortably on the 5 GHz band while the printer can only live on 2.4 GHz. Both devices still need to be reachable on the same network for AirPrint discovery to work, so make sure your Apple device can reach the 2.4 GHz network the printer is on.
For mesh networks, the official guidance is specific. The SSID must be separated into different bands, and the Brother machine must be connected to the 2.4 GHz network. If your router currently broadcasts a single combined SSID for both bands, splitting them so the printer has a dedicated 2.4 GHz network to join often makes AirPrint work right away. The setting that controls this lives in your router or mesh app, not on the printer.
Make Sure You Are Printing the Right Way From iPhone or iPad
Sometimes the printer is fine and the print flow is just being missed. AirPrint needs no app and no driver on the Apple device, so the path is built into iOS and iPadOS.
- 1.Open the app you want to print from.
- 2.Tap the Share button or the Actions button.
- 3.Scroll down and tap Print.
- 4.Tap "No Printer Selected" and choose your AirPrint-enabled printer.
- 5.Set the number of copies and any options you need.
- 6.Tap Print in the upper-right corner.
If the printer does not appear in this list, that is your signal to go back to the network checks above rather than the print flow itself. The HL-L2350DW has to be on your Wi-Fi network for the AirPrint flow to find it.
Power-Cycle the Printer, Router, and Apple Device
Discovery problems are often transient, and a clean restart clears them before you dig into deeper settings. The official AirPrint troubleshooting for both the machine not being displayed in the printer list and the machine not being able to print points back to making sure the Brother machine is turned on, confirming the network settings, and moving the mobile device closer to the access point, router, or the printer.
Turn the printer off and back on, restart your router, and restart your iPhone, iPad, or Mac. Then let everything rejoin the same Wi-Fi before you test AirPrint again. This simple reset resolves a surprising number of cases where the printer was online a moment ago and then vanished from the list. Give the router a full minute to come back up so the printer can rejoin the 2.4 GHz network cleanly.
Re-Add the Printer as an AirPrint Printer on a Mac
If printing from a Mac is what fails, removing and re-adding the printer often restores it. The exact path depends on your macOS version.
On macOS 13 or later, go to Apple menu > System Settings > Printers & Scanners > Add Printer, Scanner, or Fax > select your Brother machine > choose your model from the "Use" pop-up menu > Add.
On macOS 12 or earlier, go to Apple menu > System Preferences > Printers & Scanners > click the + below the Printers list > select your Brother machine. On macOS 12, pick your model from the "Use" menu; on macOS 11 or earlier, choose "AirPrint" from the "Use" menu, then click Add.
If the printer does not show up in the add list, it is almost always back to the same network and 2.4 GHz checks, because the Mac add dialog discovers AirPrint machines over the same Wi-Fi network.
Clear Offline Status and a Stuck Queue on Windows
If you also print to the HL-L2350DW from a Windows PC and it shows as offline or jobs are stuck, the queue can block printing even when the printer is otherwise healthy. Right-click the icon for your Brother machine > See what's printing > Printer menu, and remove the checkmark on "Use Printer Offline." If that option is greyed out, click Open As Administrator and try again.
To clear stuck jobs, use Cancel all on Windows 11, or use Printer > Cancel All Documents on Windows 10 or earlier. Clearing a jammed queue often lets the printer come back online on its own, especially after the power-cycle above.
Update or Reinstall the Brother Driver and Software
If the printer is reachable but still misbehaving from a computer, a fresh driver gives Windows or macOS a clean, current connection to work with. The official offline-status fix ends with reinstalling, so download the latest full driver and software package from the official HL-L2350DW downloads page and reinstall the printer driver. Keeping both the printer software and your Apple device software current removes a layer of avoidable bugs before you move on to a reset.
Reset the Printer's Network Settings as a Last Resort
If nothing above brings the printer back, the final printer-side step is to reset its network settings to factory defaults from the control panel. This restores all wired and wireless network settings to factory defaults, so you will lose the saved Wi-Fi connection and will need to reconnect the printer to your network afterward. Make sure you know your Wi-Fi network name and password before you start.
- 1.Press the up/down arrow keys to select [Network], then press OK.
- 2.Select [Network Reset], then press OK.
- 3.Press the arrow for [Yes].
The machine restarts and restores all wired and wireless network settings to factory defaults. After it comes back up, reconnect the printer to your 2.4 GHz Wi-Fi network and try AirPrint again.
A broader reset is available through the control panel as well. Press the up/down arrow to display [Initial Setup] and press OK, select [Reset] and press OK, choose the type of reset you want to perform and press OK, then confirm [Yes], and the machine restarts. Use this only if the network reset alone did not help, since it clears more than just the network settings. If AirPrint still fails after a network reset and reconnection, contact Brother support.
Frequently Asked Questions
Does the Brother HL-L2350DW support AirPrint?
Yes. Brother's official AirPrint Overview lists the HL-L2350DW among compatible models, and it allows you to wirelessly print photos, email, web pages, and documents from an iPad, iPhone, iPod touch, or Mac without needing to install a driver.
Why can my iPhone not find the printer on Wi-Fi?
The most common cause is the wireless band. The HL-L2350DW connects only to the 2.4 GHz band and will not see or connect to a router's 5 GHz band, so if your phone is on 5 GHz and the printer is on 2.4 GHz, make sure both are reachable on the same network. On mesh routers, separate the SSID into different bands and connect the printer to the 2.4 GHz network.
Do I need an app to use AirPrint from my iPhone or iPad?
No. AirPrint requires no app and no driver on Apple devices. You simply open the app you want to print from, tap the Share or Actions button, tap Print, choose your AirPrint-enabled printer, and tap Print. Brother's iPrint&Scan app is available for mobile devices, but it is not required for AirPrint.
What does a network reset on the HL-L2350DW erase?
The control-panel Network Reset restores all wired and wireless network settings to factory defaults. Because of that, you will lose the saved Wi-Fi connection and will need to reconnect the printer to your 2.4 GHz Wi-Fi network after the machine restarts.
AirPrint still does not work after I tried everything. What now?
After a network reset and reconnecting to your 2.4 GHz Wi-Fi, if AirPrint still fails, contact Brother support. Have your printer model and a short description of what you have already tried ready so they can help faster.
