You are expecting messages in your AT&T email, but nothing new is showing up. The sender swears they hit send, yet your inbox stays quiet. Some mail arrives while specific senders or whole conversations never land.
The good news: AT&T email is operated by Yahoo (it is AT&T Yahoo Mail), so the inbox controls that cause this are well documented and quick to check. Your webmail lives at currently.com, while the deeper settings (blocked senders, filters, spam, storage) live in the Yahoo Mail settings.
Work through the fixes below in order. They are arranged quickest and most common first, so most people solve this within the first two or three checks.
Check the Spam Folder and Mark Messages "Not Spam"
The single most common cause is a message that was misclassified as spam. It arrived; it just landed in the wrong folder.
In webmail, open the Spam folder from the left rail. If you do not see it, click "More" below "Sent" to reveal it. Open the misfiled message, then click "Not spam" to return it to your Inbox.
Marking a message "Not spam" also trains the system, helping future messages from that sender reach the Inbox instead of Spam.
Unblock a Sender You Blocked by Mistake
If a sender is on your blocked list, their mail is silently rejected; you get no error and no copy in any folder. An accidental block looks exactly like "not receiving."
To review and remove blocks in webmail:
- 1.Click the Settings icon, then "More Settings".
- 2.Click "Security and Privacy". Your blocked addresses are listed there (you can have up to 1000).
- 3.Hover over an address and click the Delete icon to unblock it.
You can also block or unblock from a message: open the email, click the More icon, then click "Block Senders". From there you can choose to also delete existing mail from that sender, then click "Ok".
Review Filters That Move Mail Out of the Inbox
A filter rule can quietly route incoming messages to another folder, so they never appear in your Inbox even though they arrived.
- 1.Click the Settings icon, then "More Settings".
- 2.Click "Filters" to see your active rules and their destination folders.
- 3.To edit, select the filter, change its name, rules, or folder, then click Save. To remove it, select the filter, click the Delete icon, then confirm with Delete.
A few things to know: filters process from the top down and the first matching filter wins, so a broad rule placed above a specific one can divert mail unexpectedly. You can keep up to 500 filters and reorder them with the arrow buttons. All incoming mail passes the spam filter before any of your filters run, which is why you should always check Spam first. Also, a newly created filter does not apply retroactively to mail that is already in your account; it only affects messages arriving afterward. When building rules, prefer positive criteria like "begins with" over negative ones like "does not contain".
Free Up a Full Mailbox
Free AT&T Yahoo Mail storage was reduced from the old 1 TB to 20 GB. When your mailbox is full, you cannot receive or send new mail until you clear space, and any message sent to you while you were full is not stored and cannot be recovered. It must be re-sent after you make room.
- 1.Delete old or large emails. Sorting by "Largest first" helps you find big attachments quickly.
- 2.Empty the Trash and Spam folders. Deleted and spam messages keep counting toward your storage until those folders are emptied.
If you still need room, you can upgrade storage. Yahoo offers a 100 GB plan, a 1 TB plan, and Yahoo Mail Plus (200 GB plus an ad-free inbox), and Mail Plus can be combined with a storage plan for up to 1.2 TB. Once enough space is freed, reception resumes on its own.
Send Yourself a Test Email to Confirm the Account Works
Before assuming the worst, confirm the account itself is healthy. Sign in to AT&T Yahoo Mail on a computer and send yourself a test message.
If it sends with no error, the account is working, and your problem is one of the routing or app issues on this page. If it does not arrive, check both Inbox and Spam for a delivery-failure notice. If you get an error message when sending, follow the instructions in that message.
Clear the Browser Cache and Rule Out Browser Conflicts
If new mail will not load in webmail, the problem may be your browser rather than your account. AT&T calls clearing cache and cookies the most common fix for email issues.
- Sign out of the email account and sign back in.
- Clear the cache and cookies on the device you are using.
- Open AT&T Mail in a different web browser (for example, switch from Chrome to Firefox) to rule out a browser problem.
- Disable browser tools and add-ons one at a time, then retry, in case an extension is interfering.
- Check that a firewall, antivirus, or anti-spyware program is not conflicting with email; disable them one at a time and retry.
- Confirm you have an active internet connection. If a message is stuck in the Outbox, remove it and send a new one.
Clear a Non-Blank Reply-To Address
Yahoo lists a non-blank reply-to address as a possible cause of delivery issues and advises making sure it is blank.
- 1.Click the Settings icon, then "More Settings".
- 2.Click "Mailboxes" and choose the email address you want to adjust.
- 3.Use the "Reply-to address" dropdown to set the correct or blank destination, then click Save.
Replace the App Password With a Secure Mail Key
This is the fix when mail is fine in webmail but a separate app (Outlook, Apple Mail, Thunderbird, your phone's mail app) shows fetch errors or simply stops pulling new mail. AT&T no longer accepts your regular account password in mail apps. An app must use OAuth or, if it does not support OAuth, a 16-character Secure Mail Key as its password. A wrong or old key causes fetch errors and no new mail.
To create a key:
- 1.Sign in to your AT&T account and go to Profile, then "Sign-in info".
- 2.Scroll to "Secure mail key" and select "Manage secure mail key".
- 3.Select "Add secure mail key", enter a nickname, then select "Create secure mail key".
- 4.Select "Copy secure mail key to clipboard". Create a separate key for each AT&T email address and subaccount.
Then, in your mail app, replace the stored password with the secure mail key. For an IMAP account, this matters in two places: delete the existing password on both the IMAP (incoming) and SMTP (outgoing) server entries, and paste the secure mail key in both, not just one.
Note that you can still sign in to webmail at currently.com with your normal AT&T password. Only non-OAuth apps need the secure mail key. Secure mail keys do not expire, so once entered they keep working unless you remove them or your account is locked.
Confirm Your AT&T Server Settings
If a mail app still will not pull messages, verify it uses the correct incoming server details. Set your username to your full AT&T email address and your password to your secure mail key (or your account password in OAuth-capable apps).
- IMAP incoming: imap.mail.att.net, port 993, SSL on.
- POP3 incoming: inbound.att.net, port 995, SSL on.
- SMTP outgoing: smtp.mail.att.net, port 465 or 587, SSL on.
Frequently Asked Questions
Why does a sender say they emailed me, but it never arrived?
Check the Spam folder first, since incoming mail passes the spam filter before anything else. Then confirm that sender is not on your blocked list (blocked mail is silently rejected) and that no filter is moving it to another folder. It is also possible the sender typed your address wrong or their own provider failed to deliver.
Where do I find AT&T email settings? They are not on att.com.
Your web inbox is at currently.com, but the deeper inbox controls (blocked addresses, filters, spam, reply-to, and storage) live in the Yahoo Mail settings because AT&T email is AT&T Yahoo Mail. Secure Mail Keys and your AT&T password are managed in your AT&T account profile.
My mailbox was full. Can I recover the mail that bounced while it was full?
No. Emails sent to you while your mailbox is full are not stored and cannot be recovered. Free up space by deleting large messages and emptying Trash and Spam, then ask the sender to resend.
My phone or Outlook stopped getting mail, but the website works fine. Why?
Apps must use OAuth or a 16-character Secure Mail Key instead of your account password. If your key is wrong, old, or missing, generate one in your AT&T account profile and enter it in the app. For IMAP, paste it on both the incoming and outgoing server entries.
I cannot see my Spam folder in webmail.
It may be hidden in the left rail. Click "More" below "Sent" to reveal it, then open it to look for misfiled messages.
I created a filter, but old messages still are not sorted. Is it broken?
No. A newly created filter does not apply to mail already in your account; it only affects messages that arrive after you create it. Filters also run top-down with the first match winning, so reorder them if a broad rule is catching mail meant for a more specific one.
