Your friends are messaging you about strange stock trades or DMs they say came from you, a login alert just told you someone signed in from a country you have never visited, and now your old password no longer works. When the account in question holds your money, that mix of confusion and panic is real. The good news is that Robinhood has a defined recovery path, identity re-verification you can complete from a device you still control, and a Security Guarantee that may reimburse eligible customers for direct losses from unauthorized activity. Move quickly and in the right order, and you can usually shut an intruder out and get back in.
Once you regain control, replace the old password with one that cannot be guessed. A free strong password generator creates a long random password locally in your browser, and nothing you generate ever leaves your device.
Before you touch anything, two ground rules protect you the whole way. Start every recovery step on a device, browser, and network you have signed in from before, because that history is part of how Robinhood recognizes you. And never share a verification code, password, or two-factor approval with anyone who contacts you; genuine Robinhood support will never ask for them, and anyone who does is the attacker.
Confirm the Compromise and Reset Your Password Right Away
First, decide whether this is truly unauthorized access or just an unfamiliar but legitimate login. Unexplained trades, a changed email or phone number, login alerts from an unknown device or location, and a password that suddenly fails are all strong signs your account has been taken over. If you still have any access, treat resetting your password as the single most urgent action.
From the login screen, select Help, then I forgot my password. Enter the email on your account and select send email, then follow the link to create a new password. You can also begin directly at the forgot_password page (robinhood.com/forgot_password).
- 1.On the login screen, select Help, then I forgot my password.
- 2.Enter the email address on your account and select send email.
- 3.Open the email and follow the link to create a new password.
- 4.Choose a strong, never-before-used password; reusing an old one can prevent login.
Act fast, because the reset link expires after 1 hour. If it lapses, simply request a new one and repeat the steps. Pick a password you have never used on any site, since an attacker who reached this account may already have your old credentials from another breach.
Freeze the Account When You Cannot Log In At All
If the intruder already changed your password, email, or phone number and you are fully locked out, your priority shifts from logging in to stopping further damage. Contact Robinhood Support immediately to freeze the account so no one can trade or move money while you recover access.
If you cannot get into the app, email [email protected] to request a freeze. In the email you receive back, select Freeze account, then confirm by selecting Yes, freeze my account. A freeze stops deposits, withdrawals, and new positions while still letting you sell or close positions you already hold. Robinhood states you will receive a response from the support team within 4 business days, so send your request as early as possible.
One safety point matters here. Do not create a brand-new Robinhood account to report the hacked one; report the existing account through official support instead. A second account only fragments your records and does nothing to lock the compromised one.
Verify It's You to Earn Back Access
Robinhood re-verifies your identity whenever you log in or change account details, and that same process is how a locked-out owner proves the account belongs to them. The flow is called Verify it's you, and you complete whichever method you still control.
Accepted verification methods are a device approval request, an SMS one-time code, bank verification, a three-point selfie, and a photo of the front and back of a valid government ID. If your trusted device is unavailable because the attacker pushed you out, the selfie, government ID, or bank verification options let you confirm identity without it.
Two cautions apply while you do this. A device approval request only reaches an existing trusted Robinhood device, and Robinhood notes it cannot always guarantee delivery of push notifications, so do not be alarmed if you fall back to another method. Before you enter credentials or upload a photo of your ID, confirm you are actually on the genuine official Robinhood domain and not a lookalike page, since identity documents are exactly what attackers try to harvest.
Review and Remove Devices You Don't Recognize
Once you are back in, find out what the intruder was using. Robinhood's device monitoring lets you see every device signed in to your account and remove the ones that are not yours.
- 1.Open the app and select Account (the person icon).
- 2.Select Menu (the 3 bars) or Settings.
- 3.Go to Security and privacy, then Devices.
- 4.Select a device to view its details.
- 5.Select Remove device to sign it out of your account.
Removing a device signs it out and may require it to verify it's you on the next sign-in attempt, which is precisely what you want for anything you do not recognize. Work through the list and remove every device you cannot personally account for.
Change the Password From Inside and Tighten It Down
The reset you did from the login screen got you in; now set a deliberate, strong password from within the secured account. This step also matters if you reset earlier under pressure and want a cleaner, stronger credential.
In the app, go to Account, then Menu (the 3 bars), then Security and privacy, then Password. Enter your current password (or choose Forgot password), then enter and confirm a new password and select Submit. On the web, go to Settings, then Security and privacy, then Update Password.
Use a unique password of at least 10 characters that mixes upper and lower case, numbers, and special characters, and never reuse it anywhere else. A password that is unique to Robinhood means a breach on another service can never unlock this one.
Keep Device Approvals Working as Your Ongoing Defense
Robinhood requires two-factor verification on every login and on account changes, and device approvals are the layer that keeps a thief out even if they later guess a password. When someone tries to log in on a new device or change your account info, Robinhood sends a notification to your existing trusted devices.
From that notification you can approve the action to let it proceed or deny it to block it outright. Because device-approval notifications only go to a trusted Robinhood device, keep a device you control marked as trusted and keep its notifications on. If you ever receive an approval prompt you did not initiate, deny it; that prompt is someone trying to get in right now.
Reach 24/7 Support and Request a Call Back
You do not have to navigate any of this alone. Robinhood offers 24/7 support through robinhood.com/contact or in the app, and you can request a call back to talk an agent through your situation.
When you request a call back, an agent will call you as soon as one is available, typically in less than 30 minutes. Use only these official contact methods. Do not call a phone number you found through a general browser search, because scammers buy ads and post fake "Robinhood support" numbers specifically to catch people in your exact situation. And never pay a third-party "account recovery service" that promises to get your account back; the official recovery flow is free, and paid recovery offers are a common follow-on scam.
Report the Incident and Check Your Security Guarantee Eligibility
After the account is secured, report what happened and find out whether you qualify for reimbursement. Robinhood may reimburse eligible customers for direct losses due to unauthorized activity, but eligibility depends on how you handled the incident.
To stay eligible, you must have contacted Support immediately through the app or website, kept your credentials private, secured your devices, never allowed anyone remote access, and used only official contact methods. Robinhood will not reimburse losses if your own actions facilitated or enabled the unauthorized activity, which is one more reason never to share codes or grant remote access. Report scams and unauthorized activity through Robinhood's official channels so the incident is on record.
Frequently Asked Questions
How fast can I get my Robinhood account back?
There is no fixed total recovery timeline officially published. A password reset can be immediate, but the reset link expires after 1 hour, so use it promptly. If you contact Support about a compromised account, Robinhood states you will receive a response from the support team within 4 business days.
What if I lost access to my trusted device and cannot get the two-factor approval?
Device-approval notifications only go to a trusted Robinhood device, and delivery is not always guaranteed. If you cannot use that method, Robinhood falls back to identity re-verification through the Verify it's you flow, which also accepts an SMS one-time code, bank verification, a three-point selfie, or a photo of the front and back of a valid government ID. If you cannot log in at all, email [email protected] to have the account frozen and get agent-assisted recovery.
Will Robinhood reimburse money the hacker stole?
Robinhood may reimburse eligible customers for direct losses from unauthorized activity, provided you contacted Support immediately, kept your credentials private, secured your devices, never allowed remote access, and used official contact methods. It will not reimburse if your own actions facilitated or enabled the unauthorized activity. Report the incident through official channels to establish eligibility.
Someone called claiming to be Robinhood support and asked for my code. Is that real?
No. Genuine Robinhood support will never ask you to share a verification code, password, or two-factor approval, and anyone who does is trying to take over your account. Use only official contact methods such as robinhood.com/contact or in-app support, and never trust a "support" phone number you found through a browser search.
Should I make a new account to report that my account was hacked?
No. Report the existing, compromised account through official support rather than creating a brand-new one. A second account does nothing to secure the hacked one and only complicates your records.
Can I stop trades while I work on recovery?
Yes. If you do not have access to your account or believe it is compromised, contact Robinhood Support immediately to freeze it, or email [email protected] if you cannot get into the app. You then confirm the freeze by selecting Yes, freeze my account, which prevents further activity while you regain control.