You hit print, the page should slide out, and instead the HP OfficeJet Pro 9015e just sits there. Maybe the job vanishes into a silent queue, maybe Windows says the printer is offline, or maybe the 2.7-inch touchscreen looks fine but nothing reaches it from your laptop or phone. The good news is that most "won't print" problems on this all-in-one come down to a stalled connection, a confused print queue, or a settings hiccup, and you can clear those yourself without opening the printer.
Work through the fixes below in order. The first few are quick and completely safe, and they resolve the majority of cases. The network resets and factory restore near the end are heavier hitters, so save them for when the simple steps don't take.
Start With a Clean Power Cycle of Everything
Before changing any settings, give every device in the chain a fresh start. A stale connection between the printer, your router, and the computer or phone is the single most common reason a job refuses to print.
- 1.Turn off your printer and disconnect it from the power supply.
- 2.Restart the device you want to print from (your computer or phone) and restart your internet router.
- 3.Turn the printer back on and try to print again.
While you are at it, confirm the printer and the device you are printing from are on the same network. If they have drifted onto different networks, the print job has nowhere to go.
Read the Wireless Light on the Control Panel
The printer tells you its connection status at a glance. On the control panel, check the Wireless light.
If it is on and steady, the printer is connected to Wi-Fi. If the light is off or blinking, the printer is not connected, which explains a job that never arrives.
Placement matters here too. Keep the printer reasonably close to the router, then re-check the Wireless light.
A printer parked far from the router can show an unstable or dropped connection even when everything else is set up correctly.
Let the HP App Diagnose and Fix It Automatically
HP's own software can detect and repair many connection and printing faults for you. The HP app (formerly HP Smart) includes a built-in Diagnose & Fix tool, and it is the fastest way to let the manufacturer's tooling do the work. If you don't have it yet, you can download the HP app from hp.com/hp-app, 123.hp.com, or your device's app store.
Open the HP app.
On Windows, select the wrench icon in the bottom-left corner. On Mac, choose Diagnose & Fix from the printer or Printers menu.
Then follow the on-screen instructions and let it detect and repair the problem.
Clear the Offline State in the Windows Print Queue
If you print from Windows, the printer can be flagged "offline" or paused in software even when it is powered on and connected. The queue then holds your jobs instead of sending them.
Open the print queue window and make sure Pause Printing and Use Printer Offline are not selected.
If a checkmark displays next to either item, select the item to clear the checkmark, then try printing again. This applies to both Windows 10 and Windows 11.
Make the 9015e Your Default Printer in Windows
Windows may be quietly sending your documents to a different printer, a saved PDF writer, or a long-gone device. Setting the 9015e as the default removes that guesswork.
Search for and open Printers & scanners.
Next, make sure the box next to Let Windows manage my default printer is not checked.
After that, click your printer name, click Manage, then under Manage your device click Set as default.
Flush a Stuck Print Queue Through the Spooler
When one bad job jams the queue, every job behind it stalls. Clearing the Windows spooler folder removes the stuck files so printing can resume. This is more involved than the steps above, so follow it carefully.
In Windows, search for and open Services, right-click Print Spooler and click Stop.
Then browse to C: > Windows > System32 > spool > PRINTERS and delete all files in the PRINTERS folder.
Once that is done, restart the computer and the printer, then try printing again.
Get the Printer and Your Device Onto the Same Network
The 9015e supports both 2.4 GHz and 5.0 GHz Wi-Fi, and that flexibility is also a trap. Your phone or laptop can land on one band while the printer sits on another, and the two can't see each other. Lining them up on the same network name fixes silent "nothing prints" failures over Wi-Fi.
If your printer connects to Wi-Fi, disconnect your computer or mobile device from the network name (SSID), then reconnect it to the same network name your printer is on.
Make sure the printer and your device are on the same network so the job has a clear path.
Reset the Printing System on a Mac
On macOS, a corrupted printer setup can keep jobs from going through no matter how many times you re-send them. Resetting the printing system clears that out and lets you start fresh. Note before you begin that this removes all printers and clears saved print jobs and settings, so you will re-add the printer afterward.
Open Printers & Scanners.
From there, right-click or Control-click in the Printers list and select Reset printing system.
Then re-add the printer with Add Printer, Scanner, or Fax.
Put the Printer Back Into Wi-Fi Setup Mode and Reconnect
If the printer simply won't hold a Wi-Fi connection, restoring its network settings wipes the saved connection and lets you reconnect cleanly. This affects only the printer's network configuration, not your documents or your other devices.
On the touchscreen, touch the Setup or Wireless icon, select Network setup or Settings, then select Restore Network Settings.
If prompted, touch Yes, then wait about 60 seconds until the Wireless light blinks blue.
Within two hours, open the HP app to find and add the printer.
You can also connect through the printer's own wizard instead. From the Network menu select Wireless (802.11), then Wireless Setup Wizard, and follow the prompts to choose your Wi-Fi network name and enter the password.
Restore Factory Defaults, Then Reach HP Support
When nothing above works, a full factory restore is the last self-service step. It returns the printer to its out-of-box state and clears your saved settings, so you will run setup again and re-add it to your devices afterward. Treat it as a true last resort.
Swipe down to open the Dashboard if needed.
Next, touch Tools or Printer Maintenance > Restore.
Then touch Restore Factory Defaults, then confirm with Yes, Continue, or Restore. After about 20 seconds the printer automatically restarts.
If the 9015e still won't print after a factory restore and a fresh setup, contact HP Support to look at it further.
A Note on Cartridges and Why a Printer Can Refuse to Print
The 9015e is a cartridge-based inkjet that uses HP 962 and 962XL ink cartridges in Black, Cyan, Magenta, and Yellow. It is a "Dynamic security enabled printer," which means it is intended to be used only with cartridges that have an HP original chip. Non-HP or modified-chip cartridges can stop the printer from printing, so if your trouble started right after a cartridge swap, that is worth checking.
This model is also an HP+ ("e") printer, which requires Original HP ink to maintain its HP+ benefits. Sticking with Original HP cartridges keeps both the dynamic-security check and the HP+ status satisfied and avoids a print refusal that has nothing to do with your network.
Frequently Asked Questions
Why does my HP OfficeJet Pro 9015e show as offline when it is clearly turned on?
On Windows, the printer can be marked offline in software even while it is powered on and connected. Open the print queue and make sure Pause Printing and Use Printer Offline are not selected, clearing any checkmark next to those items. A power cycle of the printer, router, and computer, plus confirming both are on the same network, usually clears the rest.
What does it mean when the Wireless light is blinking instead of steady?
A steady Wireless light means the printer is connected to Wi-Fi. If the light is off or blinking, the printer is not connected. Keep the printer reasonably close to the router, re-check the light, and if it stays off, put the printer back into Wi-Fi setup mode or run the Wireless Setup Wizard to reconnect.
Can I use non-HP ink cartridges in the 9015e?
The 9015e is a Dynamic security enabled printer intended to be used only with cartridges that have an HP original chip, and non-HP or modified-chip cartridges can stop it from printing. As an HP+ model it also requires Original HP ink to maintain HP+ benefits, so using Original HP 962 or 962XL cartridges is the safest choice.
Will restoring factory defaults delete my settings?
Yes. Restoring factory defaults returns the printer to its out-of-box state and clears your saved settings, so you will need to run setup again and re-add it to your devices. Treat it as a last resort after the power cycle, the Diagnose & Fix tool, the queue fixes, and the network reconnect have not solved the problem.
Which devices can print to the 9015e?
You can print from Windows 10 (version 1809) or Windows 11, macOS, and a paired iPhone, iPad, or Android phone. The printer is wireless 802.11a/b/g/n compatible with both 2.4 GHz and 5.0 GHz networks and also offers built-in Ethernet, Wi-Fi Direct, Apple AirPrint, and Mopria.