Your Sony Bravia can fail Bluetooth pairing for a few clear reasons: the TV may not support that accessory type, the device may not be in pairing mode, another audio device may already be connected, or the TV may be holding a bad saved pairing. Start with support and pairing checks before you reset anything. The steps below keep you on Sony's current Google TV and Android TV paths, with older or unsupported routes called out plainly.
Confirm Bluetooth audio support first
The most common dead end is trying to pair Bluetooth headphones, speakers, or a soundbar with a Bravia model that does not support Bluetooth audio-device connections.
Open Sony Support for your exact TV model, then check Specifications and Bluetooth profile support. If the TV supports Bluetooth audio, A2DP appears there.
On many Google TV models, open Quick Settings, then Settings, Display & Sound, Audio output, and Bluetooth device settings. If A/V sync is available there, the TV supports A2DP.
Sony says TVs released in 2016 and earlier do not support Bluetooth audio-device connections. On those models, Bluetooth headphones and speakers will not pair from the TV settings.
Pair headphones or speakers from the right menu
Once the TV supports Bluetooth audio, put the accessory in discovery mode and pair it from the TV menu.
- 1.Put the headphones, speaker, or soundbar into pairing mode using its own pairing procedure.
- 2.Keep the Bluetooth device within 1 m of the TV while pairing.
- 3.On the TV, open Quick Settings, then Settings, Remotes and accessories, and Pair accessory.
- 4.Select the Bluetooth device when it appears.
- 5.If the TV asks for a passcode, enter the passcode from the accessory manual.
Try the alternate Bravia pairing paths
Open Settings from Quick Settings or from HOME.
Look for Remotes and accessories, then choose Pair accessory.
If that path is not on your TV, open Remotes & Accessories, then Bluetooth settings, and choose Add device.
On another current menu layout, open Bluetooth setting, then choose Add device.
Press Enter, select the detected Bluetooth device, and confirm the pairing request.
Use the closest matching path shown on your TV, because Sony's labels vary by Android OS version and region.
Reconnect or forget a saved device
A device can already be paired with the TV but not connected, which makes pairing look broken. Open Quick Settings, then Settings, Remotes & Accessories, choose the paired device, and select Connect.
When the saved pairing is bad, remove it and pair again. On current Help Guide menus, open Dashboard, then All settings, Remotes and accessories, select the Bluetooth device, and choose Forget; then return to Remotes and accessories and select Pair accessory.
On another current menu family, open Quick settings, then TV options, Settings, Remote & Accessories, choose the device, select Unpair, and confirm with OK.
If this method fails, toggle the TV's Bluetooth setting off and back on before pairing the accessory again.
Toggle Bluetooth and restart the TV
The most common software-side fix is switching the TV's Bluetooth setting off and back on, then restarting the TV to clear a stuck connection state.
Open Settings from Quick Settings or HOME.
On some models, go to Remotes & Accessories, then Bluetooth settings, and Bluetooth. On others, go to Bluetooth settings, then Bluetooth.
Turn Bluetooth off, turn Bluetooth back on, then retry pairing from Pair accessory or Add device.
To restart with the remote, point it at the illumination LED or status LED, then press and hold POWER for about 5 seconds until Power off appears.
If a Cancel or Restart screen appears after holding POWER for 3 seconds or longer, select Restart.
You can also restart from Quick Settings, Settings, System, Restart, and Restart. On other Sony Android TV menus, use HOME, Settings, About, Restart, and Restart, or HOME, Settings, Device Preferences, About, Restart, and Restart.
Fix the accessory side
This fixes pairing failures caused by the headphones, speaker, soundbar, or remote instead of the TV.
Fully charge the Bluetooth device before pairing.
Start the accessory's model-specific pairing procedure again.
For truly wireless headphones, hold both left and right touch sensors for about 7 seconds when that is the pairing method for the model.
For neckband headphones, hold Power for about 7 seconds when that is the pairing method for the model.
For over-headband headphones, hold Power or PAIRING for about 7 seconds when that is the pairing method for the model.
Keep the accessory within 1 m of the TV while pairing.
Disconnect the currently connected Bluetooth audio device before pairing another one, because only one Bluetooth audio device can be connected to a compatible Sony TV at a time.
Move the TV and accessory away from microwaves, smartphones, Wi-Fi routers, and other wireless devices, and avoid placing either device on a metal rack when pairing is unstable.
If the audio device supports LE Audio, turn off its LE Audio connection setting in the accessory's own app or manual controls, then try pairing with the TV again.
Update the TV software
Software updates can resolve TV-side Bluetooth behavior when pairing still fails after the basic checks.
On Google TV models, open Quick Settings, then Settings, System, About, and System software update. Set Automatically check for updates to ON.
On Android TV models, press HELP, open Status & Diagnostics, then System software update. Set Automatically check for update or Automatically software download to ON.
To check manually on supported BRAVIA 2, BRAVIA 3, W series, and X series models listed by Sony, open Quick Settings, then Settings, System or Device Preferences, About, System Update, and Check for update. On other Google TV and Android TV models, use HELP or Input, then Help, Status & Diagnostics, System Software Update, and Software Update, or use System software update and Software update or Check for a system software update.
If this method fails because the TV has no internet access or the online update is not available yet, download the firmware from Sony Support Downloads for your exact TV model and follow that model's USB update instructions. Use a USB flash drive formatted FAT16, FAT32, exFAT, or NTFS, and save the update file in the root directory.
Pair the Sony voice remote again
For most Sony voice remotes, replace the batteries before pairing again; for RMF-TX940 and RMF-TX920, charge the remote and retry. A voice remote can need Bluetooth registration again after a TV update or remote replacement.
Open Settings from Quick Settings or HOME. Then use the path your TV shows: Remotes & Accessories, Remote control, and Connect via Bluetooth or Activate Microphone button; BRAVIA Settings and Voice Remote Control; Remote control and Connect via Bluetooth; or Voice Remote Control and Activate Microphone button.
Follow the on-screen instructions to finish registration. On BRAVIA 6 help-guide models, press HOME and BACK for about 3 seconds, or go to Dashboard, All settings, and Remotes and accessories, then follow the on-screen instructions.
If the remote is already registered but not working correctly, unpair it first. Use the matching menu path for your TV, select SONY TV VRC 001, SONY TV RC MIC 001, or the listed voice remote entry, choose Unpair, confirm with OK or Yes, and then register it again.
For Google TV voice recognition, set the TV up as Google TV, sign in, and turn Voice control on from Accounts and Profiles or Accounts and Sign In when that setting is present. Do not leave the TV set up as Basic TV when you are fixing voice-recognition features.
Use a phone remote or reset last
The most common reason you cannot reach Bluetooth settings at all is that the physical remote is unavailable or the remote itself will not pair.
For supported models, the Sony | BRAVIA Connect app can work as a remote after the TV and smartphone are on the same Wi-Fi network. Sign in with a Sony account, finish setup, tap Done, and open the Remote tab. Sony lists BRAVIA 9, BRAVIA 8, BRAVIA 8 II, BRAVIA 5, BRAVIA 3, BRAVIA 2 II, and A95L series support for that app.
The Google TV app can also provide remote-control navigation on applicable TV models. Connect the TV and phone to the same Wi-Fi network, select the TV in the app, enter the pairing code shown on the TV, then tap the remote control icon and navigate to the Bluetooth settings.
Do not try to pair a phone or tablet to a Sony Google TV or Android TV over Bluetooth. Sony says mobile devices cannot connect to these TVs using Bluetooth; use Google Cast or AirPlay from a supported app on the same network instead.
If Bluetooth pairing still fails after support checks, re-pairing, Bluetooth toggling, restarts, accessory checks, and updates, use a factory data reset only as a last resort. Open Quick Settings or HOME, then Settings, System, About, Reset, Factory data reset, Erase everything, and Yes; on older menu layouts, use Device Preferences, Reset, Factory data reset, Erase everything, and Yes, or Storage & reset, Factory data reset, Erase everything, and Yes. Enter the TV PIN when prompted, and expect the reset to remove Google account settings, apps, channels, and network settings.
Frequently Asked Questions
Why won't my Sony Bravia find my Bluetooth headphones?
The usual causes are unsupported Bluetooth audio on the TV, headphones that are not in pairing mode, another Bluetooth audio device already connected, low battery, wireless interference, or a stale saved pairing that needs to be forgotten and paired again.
Can I pair two Bluetooth headphones to a Sony Bravia at the same time?
No. Sony says only one Bluetooth audio device can be connected to the TV at a time, so disconnect the current Bluetooth audio device before connecting another one.
Can I pair my phone to a Sony Bravia with Bluetooth?
No. Sony says mobile devices cannot connect to Google TV or Android TV models using Bluetooth. Use Google Cast or AirPlay from a supported app while the phone and TV are on the same network.
What should I do if Bluetooth audio is delayed after pairing?
Turn on A/V sync from the TV's Bluetooth audio settings. Open Quick Settings, Settings, Display & Sound, Audio output, Bluetooth device settings, and A/V sync, then choose the desired option such as Auto or On.