FaceTime is one of Apple’s amazing apps that allows their users to have a free video call over the Internet. You can use this app on iOS and Mac OS devices. However, the users may face issues when using this app because sometimes FaceTime not working on iPhone, or FaceTime won’t connect. Here, we are going to assist you in troubleshooting FaceTime so that you can use this useful app again.
Why is FaceTime not working?
There are many reasons why is FaceTime not working on your device. If you bought your iOS device in a certain country, such as Saudi Arabia, Pakistan, Dubai and the United Arab Emirates, FaceTime app might not appear. If FaceTime app isn’t available on your iPhone, seems there is nothing you can do except finding the alternative app. The issue can also occur if you are travelling out of your country and it changing the date and time settings on your device. Switching a FaceTime call to a phone call or a FaceTime audio call can cause problems with FaceTime. If you are having FaceTime not working on iPhone issue right now, you can follow the methods below.
Ways to fix FaceTime not working on iPhone
Before we go any further, let’s start troubleshooting FaceTime with the easiest and basic method. Go to Settings, tap FaceTime and turn it off. Wait for a few seconds, then turn it on again.
Check the Internet connection
FaceTime works if your iPhone is connected to the Internet, whether that is WiFi or cellular data. Make sure you don’t have any Internet problems. Check also if your router or firewall restricts Internet access. If so, try to enable these ports:
- 80 (TCP)
- 443 (TCP)
- 3478 through 3497 (UDP)
- 5223 (TCP)
- 16384 through 16387 (UDP)
- 16393 through 16402 (UDP)
If you are using cellular data, make sure you have a data plan and it allows FaceTime to use it. You can check it by going to Settings >> Cellular >> Use Cellular Data For. Ensure the button next to FaceTime is green, otherwise, you have to tap it once.
Check Time and Date
If the time and date on your iPhone aren’t set correctly, it may cause problems with FaceTime. To check and set it, open Settings >> General >> Date & Time. Then, choose Set Automatically.
Restarting iPhone can wipe some glitches and bugs. To turn the iPhone, just press the Sleep/Wake button until the red slider with “Slide to power off” message on the screen. Drag the slider. Wait until the phone turns off completely. Leave it off for at least 30 seconds before you turn it back on.
Restart your router or modem
To restart your router and modem, unplug it from the power source. Let it sit like that for a minute and turn it On again.
It’s advisable to keep updating your iPhone whenever the new iOS version becomes available. In many cases, performing Software update fixes the issues instantly. So, if you are lucky it can also fix FaceTime won’t work on your iPhone. Here are the steps:
- Open Settings
- Choose General
- Tap Software Update
- Tap Install Now
Use the same Apple ID
FaceTime is not only used on iPhone, you can also use it on the other Apple device, such as MacBook. If you use FaceTime on more than one Apple device, make sure you sign in using the same Apple ID. Check it by opening the Settings, choose FaceTime, and check the Apple ID. To check it on Mac Os X, go to FaceTime >> Preferences >> Check Apple ID.
Check the blocked list
If have a problem when using FaceTime to chat with your friends or colleagues, make sure their numbers are not blocked. Head to Settings on your iPhone >> FaceTime >> Blocked. See if they are listed here or not.
Check Push setting in Mail
Make sure the Push Mail feature is enabled for FaceTime. This feature will notify your iPhone whenever the incoming call from FaceTime come. To check it, tap Settings on your iPhone home screen, and select Mail Contacts. Then, tap Calendar, tap Fetch New Data. Check if the Push setting is On.
Check the restriction feature
You may accidentally set the Camera app on your iPhone to be restricted for FaceTime. If this happens, you may have FaceTime not working issue on your iPhone. Launch Settings from iPhone home screen and tap General. Next, tap Restrictions and check if Camera and FaceTime have been restricted. Ensure it’s On.
Reset network settings
When FaceTime not working on iPhone keep in mind the issue may be related to network settings. That’s why resetting it can resolve the problem. You can reset network setting through Settings >> General >> Reset >> Reset Network Settings. iPhone will restart and reset all settings associated with networks on your iPhone.
Reset all contents and settings
This is the last method you can do when troubleshooting FaceTime if the solutions given above didn’t fix it. This method will delete all data and settings on your iPhone. It’s advisable to back up your data before you start the process. You can start it by going to Settings >> General >> Reset >> Reset All Contents and Settings. You have to enter your passcode before you do the last step and finish the process.
What to do if FaceTime stuck on signing in?
The issue may not only appear to the users that have already activated FaceTime before. Many users have been reporting their FaceTime stuck on waiting for activation when they try to sign in for the first time. If you are experiencing this problem during activation of FaceTime, these solutions might help you.
- Make sure your iPhone is connected to a good Internet connection.
- Check date and time and make sure your time zone is set correctly.
- Make sure your phone number and Apple ID are correct. You can check it on Settings >> FaceTime. Check your phone number and Apple ID under “You can be reached by FaceTime at”.
- Ensure you use the same Apple ID as the other iOS devices and Mac you have.
- Turn Off/On FaceTime.
- Wait 24 hours. It usually takes 24 hours to activate FaceTime.
- If after 24 hours the issue of FaceTime stuck on signing in still occurs, you should try to update the iOS.
- Contact your carrier and Apple Support.
These problems / solutions are found and effective on iPhone 4, iPhone 4s, iPhone 5, iPhone 5s, iPhone 5c, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7 and iPad, iPad Mini, iPad Air and iPad Pro.
See also: How To Fix iPhone Call Failed Error