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Touch ID Not Working On iPhone – How To Fix It

Touch ID Not Working On iPhone - How To Fix It 2

Apple is one of the most popular companies in the world and Apple products come with innovations. Touch ID is one of them. Apple introduced this fabulous feature for the first time on iPhone 5s. Using Touch ID to unlock your iPhone is faster and effective. When Touch ID not working on iPhone, it can disturb your smartphone activities. Are you having this issue right now? If the answer is yes, try the solutions below.

See also: Can’t Send Or Receive Text Messages On iPhone – How To Fix It 

What Is Touch ID

Touch ID is iPhone fingerprint feature. The feature has fingerprint identity sensor technology. You can use it to unlock your iPhone and if you want to buy something on iTunes & App Store. Apple released this feature for the first time on iPhone 5s.

What To Do When Touch ID Not Working On iPhone


Make Sure:

  • The home button of your iPhone is free of water, oil, any other liquid, dirt, and dust. You can clean it with a soft cloth. Avoid using a liquid cleaner directly on the home button.
  • Remove all accessories attached to the home button, if there is any.
  • Make sure your registered finger is also free from water, oil, any other liquid, dirt, and dust.
  • If touch ID not working on iPhone issue appeared after you replaced the assembly display at unauthorized service provider – it can be the reason why it is not working.


Solution 1: Toggle Touch ID & Passcode

You can choose how you are going to use your fingerprint ID for. Are you going to use it to unlock your iPhone, when purchasing from iTunes & App Store? Turning the feature off and back on can solve this issue.

  • Go to settings >> Touch ID & Passcode
  • Enter your password
  • Swipe off iPhone unlock and iTunes & App Store
  • Wait for a few second and Swipe it back on

Touch ID not working on iPhone



Solution 2: Reset Touch ID

Deleting your registered fingerprints and adding them again can fix Touch ID not working on iPhone issue. To do so, go to Touch ID & Passcode window and remove all the fingerprint IDs you have registered. To do that, tap on the fingerprint list and hit “Delete Fingerprint”. After you remove all the registered fingerprint IDs, create them again. When you register your fingerprints, make sure you record it perfectly by using different fingerprint sides/positions: left, right, top sides and so on.

Touch ID not working on iPhone


Solution 3: Restart iPhone

Many iPhone issues can be solved by restarting the device. The restarting process can refresh the iPhone, kill bugs and frozen apps. Simply press the Sleep/Wake button for a few seconds until the “Slide to power off” message appears on the screen. Swipe it to the right and wait until the iPhone is completely Off. After a minute, turn On the iPhone by pressing the same button until the Apple logo appears.

You may also read: How To Fix An iPhone/iPad That Won’t Connect To Bluetooth 

Solution 4: Erase iPhone

By erasing the iPhone you will delete all your settings, apps, and data. Thus, it’s advised to back up your iPhonebefore performing this method. To erase your iPhone, follow the steps below.

  • Head to Settings >> General >> Reset >> Reset All Contents and Settings.
  • Enter your Passcode.
  • Tap Erase iPhone on a popup message to confirm your action.

erase iPhone steps


Solution 6: Restore iPhone

Restoring process wipes everything on iPhone, such as data, apps, settings, the OS, the firmware, etc. Don’t forget to back up your data beforehand. Here are the steps:

  • Open the iTunes Software on your Mac/PC
  • Connect your iPhone or iPad to Mac/PC by using a lightning cable
  • On the Summary tab, click Restore
  • iTunes will download the firmware first
  • Once the process is completed, set up your device as new.

How to fix iPhone not being pushed


Touch ID Not Working on iPhone After iOS Update

Updating the iOS of your iPhone is important. It brings some bug and glitch fixes, and improvements in the performance of the phone. But, the process doesn’t always go smoothly, foremost if you don’t do it properly. One issue that may occurs after iOD update is, “Touch ID not working on iPhone’. If you are having the same situation right now, these solutions may help your iPhone issue.

Wait For A day

If you have just updated the iOS on your iPhone, and you found that the Touch ID not working, wait at least a day. Give the device some time to settle after the update.

Re-setup fingerprints

The updating process can change some settings of your iPhone. Check if it has reseted your fingerprints too. It’s better if you reset touch ID by going to Settings >> Touch ID & Passcode >> tap all fingerprints list >> tap Delete to confirm. Then, create the new fingerprints ID.


These problems / solutions are found and effective on iPhone 5s, iPhone 5c, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, and iPhone 7 Plus.

If the issue with Touch ID still appears even though you have tried all the above-mentioned solutions, it may be a hardware problem – contact Apple or visit one of their stores.

See also: FaceTime Not Working On iPhone – How To Fix It

  1. I am having this issue. I have done ALL steps above to no avail. Very Frustrating! I now have an appt at the apple store and am told that if they cannot fix, they will replace the phone. Inconvenient and a pain in the ass but NOTHING listed here has worked.

  2. Same thing… updated to 10.2.1 and no touch ID. Went from perfect, never any problem to completely useless once updated. The only thing is a broken screen was replaced a year ago by a 3rd party..

    1. Hi G, sorry to hear that..if you have tried the steps written on the article and it didn’t work, maybe you have to restore it (don’t forget to back up data first). If restoring process doesn’t solve your problem, i’m afraid it’s related to hardware issue. Or if you want, you can wait for the next update

  3. hello , i’ve a 5s bought from a period everything was going well i didthe latest update 10.1.1 and my touche id started to bug , it didn’t stopped at once but started to bug sometimes and work sometimes else until its not working at all all that in 5 days i tried to do evrything hard reboot , restoring ,reinitialising and it still not working i’m totally confused what should i do and by the way the phone didn’t take any shock tnx

  4. This fingerprint can’t be read – this is what I get when I try to record my fongerprint. I’ve tried with few fingers ans my friends tried it too.
    Can you help! It’s iphone 6

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