Samsung Galaxy S9/S9+ Not Accepting PIN – How To Fix It?


You may have two or more different passwords to sign in to many accounts. It is normal to forget one of those passwords, but it is nearly impossible to forget your Samsung Galaxy S9/S9+ PIN. It is because you use your phone nonstop for checking emails, sending messages, or uploading photos to your social media. Still, some users experience this issue and want to know why their Samsung Galaxy S9/S9+ not accepting PIN? How to fix it?

Read also – How To Fix Samsung Galaxy S9/S9+ That Is Not Accepting Calls

Samsung Galaxy S9/S9+ Not Accepting PIN – How To Fix It?

Change PIN

Samsung Galaxy S9/S9+ gives you options to unlock the device. You can either use PIN, pattern, fingerprint ID, and Face ID to open the phone. If the PIN doesn’t work in the first place, even though you have entered the correct one, try to unlock it using fingerprint ID or face ID.

Follow these steps: 

  1. Go to Settings > Lock screen > Screen lock type.
  2. Enter your current PIN and tap Password or PIN.
  3. Choose password/PIN, verify it and tap the OK key.

Soft Reset

Some people choose not to set fingerprint or face ID to unlock Galaxy S9/S9+. Or, those two methods failed to let you access your phone, run the soft reset. Press the Volume Down and the Bixby buttons and hold both for about 10 seconds or until the phone restarts. Try to unlock the phone using your PIN.

Remote Unlock

When your Samsung Galaxy S9/S9+ not accepting PIN, no matter how many times you have tried, you can unlock it using Find My Mobile. It is a Samsung remote service that can help you track your phone, lock/unlock and wipe data when it gets lost or stolen. But you must have registered it to Samsung’s Find My Mobile service before. Otherwise, it won’t work.

Here are the steps to unlock Galaxy S9/S9+ using Find my mobile.

  1. The phone must be connected to the Internet.
  2. Remote Controls feature and Google location service on the phone have to activate as well.
  3. Open the browser on your computer and visit the Find My Mobile page. Sign in using your Samsung account.
  4. Select your Samsung Galaxy S9/S9+ and click Unlock My Device.
  5. Enter your Samsung password and click Unlock.

Wipe cache partition

System cache on your device is helpful to load the app faster. But sometimes, it can also cause specific issues, like misbehaving apps, phone errors, etc. Foremost, if you have been using your Galaxy S9/S9+ for quite a long time and never wiped the cache partition.

  1. Power off your Galaxy S9/S9+
  2. Hold Volume Up and Bixby buttons simultaneously, then press the Power button. Keep holding those three keys until the Android logo appears. Release all buttons.
  3. Use the Volume Up and Down buttons to find the Wipe cache partition option. Once you find it, press the Power key to confirm.
  4. Highlight the Yes option and confirm it by pressing the Power button. Wait until the process to complete.
  5. Select the Reboot system now option and press the Power button. Your phone will restart. Check if the problem persists.

Reset To Factory Settings

You have adjusted lots of settings on your phone since you bought it. You might don’t remember how many apps you have installed and uninstalled to the phone. One of those can be the factor why your Samsung Galaxy S9/S9+ not accepting PIN. Resetting it to its default settings can be the solution. One thing to notice is that this method will erase all data and settings on your phone. Therefore, backup your data if possible.

Steps to factory reset Galaxy S9/S9+ if you are able to unlock the device using a fingerprint scanner or Face ID

  1. On the home screen, tap Settings.
  2. Tap General Management
  3. Tap Reset and select Factory data reset
  4. Scroll down to find the Reset option and tap it
  5. Choose Delete All
  6. Enter your Samsung password if necessary, then tap Confirm.

Another way to factory reset Samsung Galaxy S9/S9+ is through Android system recovery.

  1. Power off the device
  2. Press and hold the Volume Up, Bixby, and Power keys altogether until the Android logo appears. Then, release all keys.
  3. Highlight the using the ‘wipe data/factory reset’ the Volume down button.
  4. Press the Power key to confirm.
  5. Highlight the ‘Yes — delete all user data’ and press the Power key to select. Let the resetting process to finish.
  6. Select the ‘Reboot system now’ using the Volume down button and confirm it by pressing the Power key. Your phone will restart.